Never did due my diligence as expected AA to provide a reasonable service. Paid over 300 quid for an advanced inspection and am still waiting 3 days later for promised report and phone call. Have chas... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I paid nearly £300 in advance for a vehicle check before buying and received a email confirmation of my purchase. AA seem to start planning the appointment with garage and i waited for a report. Howev... Se mer
Absolutely shocking service. Booked vehicle inspection online. Relayed to car showroom that they will be contacting them. No phone call within the 4 day limit. After 5 phone calls to customer ser... Se mer
Bought a car from a dealership that had a certificate that this had been AA inspected...... Drove it home and I had no working windscreen washer pump and electrical faults. Contacted dealer has the ca... Se mer
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Body work issues
You do not get a detailed inspection of the body work. They do not report on the condition of the exterior if they feel any defects are deemed to be appropriate to the age of the vehicle. I travelled 222 miles to view the vehicle as it had been given a clean bill of health. However, there were issues on the body work and alloys. They should inspect the car and tell me everything they notice. It is not up to the AA to have an opinion. They should report to me what they find.
Please avoid or check everything carefully
I can only speak from my own experience but I believe this could happen to any other consumer who is looking for a second hand vehicle, if not happening on regular basis. Long story short, I've been misled to buy a faulty Peugeot 208 GT EV. Along with the visual appeal and the satisfaction after the test drive, what has sold the car was an all pass/zero faults AA Inspection Report. During the dispute, I have found out some disturbing details. Since the AA engineer's name is anonymous, I contacted the Company directly. They refused to give an answer to my direct queries. On 01/03/2024 the vehicle has failed its MOT test. Reason: one dangerous defect and one major. The date coincides with the date of the AA Inspection Report. The first irregularity starts with the mileage. As per the document, the AA engineer road tested the vehicle for 6 miles, starting from 21702. The MOT certificate states 21703. The mileage difference suggests that the AA inspection precedes the MOT test. After a 6-mile drive the mileage should be 21708. The question that instantly appears is 'Was the car driven for one mile only or not driven at all?'. Second irregularity: AA Report PASS, with no damage to tyres + wheels and fully operational wipers. The MOT test registered two FAILS: Tyre has a bulge, caused by separation or partial failure of its structure Offside Front Inner (sidewall has 2 bulges) / • Windscreen wiper does not clear the windscreen effectively (both blades). Meaning the vehicle is dangerous to drive and repairs should be made immediately. Both defects are visually detectable. The above does not include the other faults that occurred, with one of them related to safety. AA also avoided a written reply. Please check for similar discrepancies! The process of returning a faulty car is exhausting and expensive. You better say 'no' in advance.
Just tried to book a car inspection…
Just tried to book a car inspection with AA. This is what they offer on their Website:
Up to 206-point check
For vehicles of any age
Full photographic report
Detailed physical inspection, including mechanical parts
Bodywork checks for accident damage
Up to 10-mile road test
When I tried to book it in, they wouldn't do one as the car was over 15 years old. Rubbish service
Booked an inspection
Booked an inspection. Finally got a date (1 week later). Morning of inspection got call from AA to say they had nobody to to do it. !! Sellers waited over a week and are understandable angry. I lost the sale on a vehicle I’d searched for ages to find.
Zero responsibility or concern from AA , except to inform me that the sellers were upset and would wait no longer. Nice one AA. Never ever again. Be warned !!
Absolute disgrace
Absolute disgrace - customer service is non existent! Their system wouldn’t accept the V5C date even tho the seller logged onto DVLA system in front of me to get it, tried to contact the AA to resolve it but telephones just ring out and emails ignored so paid £15 for a check on a £27k van that is now worthless as unable to update within 30 days for insurance cover. I eventually rang the normal AA helpline only to be told they couldn’t/wouldn’t help me - fobbed me off to CAP HPI but they don’t answer their calls either so save your money and avoid the AA/CAP HPI for vehicle checks as they’re not worth the paper they’re written on.
AA car check misery
I recently had the misfortune of purchasing a bundle of 5 AA car checks and experienced the worst customer service I have ever encountered . There was an issue with the first check that required me to speak to them on the phone as I was about to travel a long distance to purchase a car .I then spent over an hour on the phone in 3 twenty minute intervals each of which said from the start that I was first in the que but after a long wait just cut me off, I ended up having to use another check . As there was clearly no way of speaking to anyone on the phone I later sent a message on there contacts page explaining my frustration which up to now , 7 days later has been completely ignored .AA car checks are amongst the dearest and I I normally use cheaper ones but on this occasion I decided to spend the extra but I have to say that the lesser checks provide much better customer service , it dawned on me that if the check resulted in a major more costly issue contacting AA would be a nightmare
It is a scam/fraud
It is a scam/fraud. I paid 29.99 for 6 car checks. They didn't deliver. So I call the bank to stop the transaction. They did cancel the payment for me and advised that theaacarcheck.com is a scam.
Waste of £15
Told me if the car is wanted by the Police,
The year the car was registered
When it was last acquired date
Car Specs.
Gives no car history, or faults. Free sites give a lot more info of history and will do a full check for under £8.
Do not waste your money
The report was really poor for the price of £15
I've recently bought a car history check from this website and I would not recommend it to anyone.
The report was really poor for the price of £15.
I find most of the data in this report as something that I already know.
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