What started as a small garden fence project has escalated into a major garden make over. Four deliveries of materials later, and the service just gets better and better. Timber quality was excellen... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Excellent service, Pontypool branch closed at 12pm & no deliveries till New Year but they used small lorry & delivered ton of sand & this was in driver's own time! Also helped double-bag sand & carr... Se mer
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5stars Delivered promptly as soon as the stocks in store arrived. Just waiting for the screws to arrived in store & will just pick it from there once store notify me. Delivery man is very h... Se mer
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Shocking Customer service and overall experience. Charged me £40 more than on invoice. Had to claim back. 4 weeks after taking payment still no delivery, told that it would be delivered Friday, now... Se mer
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Företagsinformation
Skrivet av företaget
Terry Howell is one of the largest independent builders' merchants in South Wales, providing a continual service to the fencing, timber and building industry for over 60 years.
Kontaktuppgifter
Maesglas Retail Park, Port Road, NP20 2NS, Newport, Storbritannien
- 01633246000
- contact@terryhowell.co.uk
- www.terryhowell.co.uk
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132 omdömen
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Good service
Was struggling to find a supplier to complete a much needed job in the garden. Was so pleased with the service provided from Terry Howell. ...next day delivery and at competitive prices, and all in difficult times. Well done to the team for remaining positive and efficient ......would definitely use this service again .
4 maj 2020
Omdöme utan inbjudan
Excellent service and products at the…
Excellent service and products at the right price. Have been using their kiln dried firewood in the woodburner for 2 winters and very happy with that but this was the first timber order. Started off with a decking project and was so impressed with the quality of the timber and accessories supplied I went ahead and ordered 100ft of lattice fencing, posts and postcrete immediately after! Craig and Scott were incredibly helpful and flexible even to the point of supplying longer posts than initially ordered at no extra cost so that the job could be completed on schedule as the shorter posts were not in stock at the time. All this while everyone is having to cope with coronavirus and many other outlets are not even open. Have already recommended to others for timber and will definitely use again.
30 april 2020
Omdöme utan inbjudan
Waited all day, no show no contact
Stayed in all day waiting for delivery they didnt deliver, they didnt call me to say they are letting me down.Real difficulty trying to contact them, did not answer the phone.
I wont use them ever again as its just not worth the hassle.
Bet the family business owners wont be shown this.
Later they did contact me and made amends.
9 april 2020
Omdöme utan inbjudan
Svar från Terry Howell Timber & Builders Merchants
Hi David,
Thank you for your feedback. Please accept our apologies for the issues with your order. I can see that a member of our team has been in touch and this has now been resolved.
Unfortunately, our team were working under challenging circumstances at the moment with new restrictions on social distancing and a reduced supply chain. With such levels of pressure, there may be times when we don't always get it right and this appears to be one of those cases. We're aware that the delivery has since been completed and we'd like to apologise for the inconvenience.
Terry Howell is a family business, that has operated in South Wales for over 60 years. We take our customer service very seriously and we'd like to assure you that this is not a normal occurrence for us.
Thank you for your feedback and we hope to see you in the future.
Kind Regards
TH Team
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