The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I t... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Booked myself and child on escape experience. Did Houdini's last secret and RMS titanic. Evie was our host for both and she was great, with hints that were useful and still challenging. Houdinis last... Se mer
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All was excellent except the food. I got served the smallest bun I have ever encountered, the meat patties were extremely thin and had no colour from either grilling or frying. My grand son opted for... Se mer
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Really flexible and enjoyable bowling. Really good summer holiday deal - 1 hr game for 6 people for a bargain of £40 Great bday present for my daughter and her friend
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Företagsinformation
Skrivet av företaget
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Kontaktuppgifter
13 Merrion Way, Leeds, LS2 8BT, Leeds, Storbritannien
- 0333 034 6100
4,1
Bra
134 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A 10 for staff, cleanliness, attention and the escape room!
Me, my girlfriend and my best friend went to do an escape room. The HM Titanic was brilliant, we beforehand had to book but we did this in person with one of the staff members called Freya. She was wonderful. After we booked, we had an hour and half wait time. So we went for some food and drinks and came back, Freya was our host and she was very attentive with any help or queries and might I say great with her sense of humour. My final verdict for Tenpin are: 10 for staff, 10 for cleanliness, 10 for booking process, 10 for location and an absolute 10 for the escape room we smashed through.
26 maj 2026
Svar från Tenpin - Leeds
Hi Liam
We are so glad to hear you had such a brilliant time during your recent visit and enjoyed the escape room! It's wonderful to know our team member provided excellent service and made your experience even better. We truly appreciate your fantastic feedback across all areas. Best wishes - Clare
Svar från Tenpin - Leeds
Hi Josephine, thank you so much for the brilliant 5* review of Tenpin Leeds! We are delighted you had such a great experience and we can't wait to see you again soon! Best wishes - Mel
Not enough staff to had to go get our…
Not enough staff to had to go get our drinks even tho we offered to the lane. One of the bumpers didn’t work until half way through the first game. Nut issues we’ve had before - probably needed more staff for half term- wasn’t even that busy.
27 maj 2026
Svar från Tenpin - Leeds
Hi Danielle, thanks for leaving Tenpin Leeds a rating and review! We're sorry to hear that you didn't have a great visit, we appreciate your feedback regarding staffing and equipment issues, and we'll ensure that this is shared with the correct teams for future improvements to be made. We hope to welcome you back again soon! Best wishes - Rosie
Nice 👌🏼 and good for family 🩵💜
20 maj 2026
Svar från Tenpin - Leeds
Hi Rozan,
Thank you for your lovely 5* review at Tenpin Leeds! It's great to hear you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Great venue just a couple issues with…
Great venue just a couple issues with the lane which did get sorted but eventually we had to move lane which was annoying and lost one us a good score in their round
We will return as the venue was lovely and staff were helpful
20 maj 2026
Svar från Tenpin - Leeds
Hi Jane, thank you for rating Tenpin Leeds 4*! We are sorry to hear you experienced some issues on your visit, but we are glad to hear that they were eventually resolved. We can't wait to welcome you back again soon. Best wishes, Jade
Svar från Tenpin - Leeds
H Bethany, thanks for leaving Tenpin Leeds a fabulous 5* rating! We are so pleased you had fun! Thank you for the wonderful review. We look forward to welcoming you back again soon! Best wishes - Rose
You get what you pay for I guess
The price on a Tuesday is excellent value, but the staff seem not to care or have much urgency about doing their actual job. We were stood waiting for someone to check us in for our lane for at least 5 minutes while 4 members of staff were chatting away at the bar area. It also took almost 20 minutes for our drinks to arrive at the lane, which was almost a full game of bowling. We actively had to slow down and stop bowling to ensure we had not finished our game before the drinks came
19 maj 2026
Svar från Tenpin - Leeds
Hello Anna, Thank you for taking your time to leave us some feedback. We are pleased to hear that you found our Tenpin Tuesday deal great value for money! However, we are disappointed to hear the wait you had to face during your recent visit to us. We will pass your feedback onto our team to help us gain those final stars from you. We do hope to see you soon. Many Thanks - Kimberley
An all rounder
Cannot fault Tenpin in Leeds. I visit often and there is always a great atmosphere. There is so much to do activity wise and plenty of options for refreshments, all of which are reasonably priced. Staff are attentive and you are seen to quickly and drinks arrive promptly when ordered via the QR code.
20 maj 2026
Svar från Tenpin - Leeds
Hello Kendal, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time at our location in Leeds. We will pass your lovely comments onto our team. We do hope to see you again very soon. Many Thanks - Kimberley
Great venue with pleasant staff.
20 maj 2026
Svar från Tenpin - Leeds
Hello, Thank you for taking your time to leave us a great 5* review for our Tenpin in Leeds. We are thrilled to hear that you had a great time with us and found our staff great. We do hope to see you again very soon. Many Thanks - Kimberley
Svar från Tenpin - Leeds
Hello, thank you very much for providing a wonderful 5* review of Tenpin Leeds! We are so pleased you had a great time and we can't wait to see you again soon! Best wishes - Mel
Svar från Tenpin - Leeds
Hi Kingsley, thank you for leaving Tenpin Leeds a fabulous 5* rating. We are thrilled to hear Charlotte is getting the recognition she deserves! We look forward to welcoming you back again soon! Best wishes - Kaylee
We weren't given a lane for 30 mins…
We weren't given a lane for 30 mins after our booking time. The staff ignored us multiple times. We ordered drinks at our lane and they never arrived We had to remind the staff that we'd made an order and we got it after we were done playing.
13 maj 2026
Svar från Tenpin - Leeds
Hello, Thank you for taking your time to leave us some feedback for our Tenpin in Leeds, We are sorry to hear that your session started later than expected. We are also disappointed to hear hat your drinks didn't arrive to your lane, while you took part in the activity. We will pass your comments onto our team. We do hope to see you again soon for a much more smoother visit. Many Thanks - Kimberley
Everything was great apart from the…
Everything was great apart from the service at the bar. She was very slow too busy talking to other staff and not engaging with people waiting to be served.
13 maj 2026
Svar från Tenpin - Leeds
Hi Mark, thank you for leaving Tenpin Leeds a lovely 4* rating and review! We appreciate your feedback regarding the bar service, and we will ensure this is passed onto the relevant teams to review. We're pleased to hear that everything else was great and we hope to welcome you back again soon! Best wishes - Rosie
Good evening out
Good evening out. Fairly priced drinks ans good. And good entertainment wether its bowling or arcade.
10 maj 2026
Svar från Tenpin - Leeds
Hello
We're happy you had a good evening out and found our drinks fairly priced. It's great you enjoyed the entertainment, from bowling to the arcade. Thanks for the review! Best wishes - Clare
An Outstanding Experience at Tenpin – Perfect for Families and Groups
I recently visited Tenpin for a much-needed afternoon of entertainment, and I must say, the experience exceeded my expectations in almost every department. From the moment we walked through the doors, the atmosphere was vibrant and welcoming, striking that perfect balance between high-energy fun and a relaxed environment where you can actually enjoy a conversation between frames.
The booking process was the first thing that impressed me. I used the mobile app to secure our lane, and it was incredibly intuitive. It allowed me to see real-time availability, choose our preferred slot, and pay in advance, which meant we could bypass the main queue at the front desk and get straight to the action. For anyone who hates waiting around, this is a massive plus.
Upon arrival, the staff were friendly and efficient. They had our shoes ready and directed us to a lane that was clean and clearly well-maintained. Unlike some other bowling alleys I’ve visited in the past, the machinery here was flawless—no stuck pins or technical glitches to interrupt our game. The scoring system is also very modern and easy to read, adding a nice competitive edge to the session.
Between games, we sampled some of the food and drinks. The menu offers a great variety of classic bowling alley fare, but the quality was much higher than the standard "fast food" expectations. The burgers were juicy, and the sharing platters were generous and fresh. The bar area is also well-stocked with a good selection of soft drinks and alcoholic options, making it a great spot to hang out even if you aren’t bowling.
Overall, Tenpin provides a fantastic, rounded experience. Whether you are bringing the kids for a birthday treat or heading out with a group of friends for some evening competition, it delivers great value for money. The cleanliness, the modern technology, and the top-tier customer service make it my go-to choice for bowling. I’ll definitely be returning soon
20 februari 2026
Svar från Tenpin - Leeds
Hello Kelly, Thank you for taking your time to leave us a absolutely amazing 5* review for our Tenpin in Leeds! We are so pleased to hear that you had a fantastic time with us, enjoyed our facilities and found our booking system easy to use. We will pass your comments onto our team! We do hope to see you again very soon for some more bowling fun. Best Wishes - Kimberley
Staff refused to split payment
Went for our friends birthday to do some bowling. When approaching the counter to pay the member of staff said she couldn’t split our payment because it would take too long and people was behind us.. we found this quite rude as we intended to split our payment and we felt rushed because there was someone behind us. Wasn’t customer service we expected at all.
9 maj 2026
Omdöme utan inbjudan
Svar från Tenpin - Leeds
Hello Daniella,
Thank you for taking the time to rate Tenpin Leeds 2 stars. We appreciate you taking the time to share your experience. We're sorry to hear that you felt rushed and that we didn't meet your customer service expectations regarding splitting payments. Please email customer.feedback@tenpin.co.uk with details, so we can investigate this further. We hope to provide a better experience in the future. All the best ~ Laura
Svar från Tenpin - Leeds
Hi Edd, thank you for taking the time to review Tenpin Leeds! We appreciate this feedback regarding our facilities and we can't wait to welcome you back soon! Best wishes, Jade
Svar från Tenpin - Leeds
Hello Danielle,
Thank you for taking the time to rate Tenpin Leeds 5 stars. We appreciate your 5-star rating! We're so glad you found our venue clean, with polite staff, and no wait times. We hope to see you again soon! All the best ~ Laura
Svar från Tenpin - Leeds
Hello Ellie,
Thank you for taking the time to rate Tenpin Leeds 5 stars. We appreciate your 5-star rating! We're happy you had a fantastic night and found our staff helpful with plenty to do. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Excape room
So disappointed with the excape room and the customer service provided by the original member of staff, got refused access because no ID (even tho I am over 18 🤣🤣) but then he went and got his manager who was a lot more polite and respectful and understanding of the fact I physically don’t own ID and the fact I work full time and couldn’t just reschedule which is what the original guy was trying to force me to do, In the end got an hour worth of bowling as a substitute and offered a free game of pool after so thanks to the manager.
6 maj 2026
Svar från Tenpin - Leeds
Hello Will,
Thank you for taking the time to rate Tenpin Leeds 2 stars. We appreciate you sharing your experience. We regret the initial issue with access and the customer service you received. We're glad the manager was able to offer a more positive resolution with bowling. We'll address your feedback internally to improve our team's handling of similar situations. All the best ~ Laura
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