My 8yr old son & I visited your Kingston location on the afternoon of 29/7. At the start of our second game of bowling, he dropped a ball on his toe. He's fine, but was shocked and in a lot of pain. Y... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My friend ended up being about two hours late, so I had to go to the front desk twice to ask if we could change our booking time. The staff were incredibly accommodating and understanding throughout,... Se mer
Företaget har svarat
Attended the Kingston tenpin site due to reading poor reviews of the Croydon site. On arriving I had to remind the staff to add the additional bowlers to the system even through we booked for three pe... Se mer
Företaget har svarat
Kept us busy for a few hours with the 1hr pizza package deal, then onto the arcades/ machines... but not exactly the cheapest option to keep the kids busy. I completely understand that these pla... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Kontaktuppgifter
The Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ, Kingston, Storbritannien
- 0333 034 6100
3,7
Medel
99 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Was not aware that games were time…
Was not aware that games were time sensitive and despite enormous efforts from your Norai, 2 bowls were needed to decide the winner of a highly competitive match. Battled to get results from your system too. Booked for 3 and then wanted to have a 4th, again a problem. All your staff were, however, extremely helpful and really did try their best
3 juni 2026
Svar från Tenpin - Kingston
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin. We are pleased to hear that you found our staff helpful throughout your stay. Our bowling system does run by number of games and allocates you a certain time. Our apologies for the frustration this caused. We will pass your comments onto our team to help us gain those final stars. We do hope to see you again soon. Many Thanks - Kimberley
Facilities ned to be cleaner
27 maj 2026
Svar från Tenpin - Kingston
Hi Zara
We appreciate your feedback. We will address cleanliness, but hope you had a good visit. Best wishes - Clare
Terrible service, worst cocktail ever
It was on the day of the heat wave 25/05, was expecting to enjoy a cool relaxed environment with a cocktail, but got opposite of. It was hot inside, the guy at the bar was acting as if it was our fault it was hot, miserable. We asked for a jug of cocktail, we got half jug of ice cubes and barely any cocktail, it was meant to be mojito, we got a drink with no mint leave, when we requested for it, he went got three leaves inside the jug and just dumped it on the table and walked away. Waooo, we actually paid to be treated like that.
25 maj 2026
Svar från Tenpin - Kingston
Hello Ama,
Thank you for taking the time to rate Tenpin Kingston 2 stars. We are truly sorry to hear about your disappointing experience during the recent heatwave. Your feedback regarding the temperature, service, and drink preparation is concerning. We are addressing these issues with our team to ensure such an experience is not repeated. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Svar från Tenpin - Kingston
Hi there,
Thank you for your lovely 5* review at Tenpin Kingston! We are delighted you've had such a great time whilst on your recent visit to us. We will ensure this is passed across to the correct team and look forward to welcoming you back again very soon! Best wishes- Steph
Svar från Tenpin - Kingston
Hi there
We are very happy that you all had a great experience. We appreciate your feedback and your time. Best wishes - Clare
Good staff and reasonably priced.
6 maj 2026
Svar från Tenpin - Kingston
Hi Gordon, thank you so much for taking the time to leave an amazing 5* review of Tenpin Kingston! We are really happy to see you had a lovely time and found our team helpful as well as finding us good value for money and we hope to see you again soon! Best wishes - Mel
We always had a great time in tenpin…
We always had a great time in tenpin specially the bowling part. The staffs are attentive and accommodating, booking is easy and straightforward.
6 maj 2026
Svar från Tenpin - Kingston
Hi Alvic, thank you so much for the wonderful 5* review of Tenpin Kingston! We are so pleased to hear you always enjoy your visits and find our booking process easy and we can't wait to welcome you back again soon! Best wishes - Mel
Nice and friendly staff
Nice and friendly staff. We did birthday party, it was.managed well. Good value for money...
6 maj 2026
Svar från Tenpin - Kingston
Hi there, thank you for the lovely 5* rating of Tenpin Kingston. We are delighted to hear that you had a good time for the birthday party and found the team friendly. We hope to see you again soon for another 5* experience. Best wishes, Jade
They were really accommodating
They were really accommodating, allowing us to pushback our booking as members of the group were stuck in traffic. Staff very friendly and helpful.
29 april 2026
Svar från Tenpin - Kingston
Hi Tam, thank you for the 5* rating of Tenpin Kingston. We're delighted to hear that you had a good time and that the team were accommodating, allowing your booking to be moved. We appreciate your kind words and we hope to see you again soon.
Take care,
Kirsty
Svar från Tenpin - Kingston
Hi Relly, thanks for leaving Tenpin Kingston a lovely 5* rating and review! We're so happy to hear you had a fun and easy experience with us! Thank you for taking the time to leave us a great review and we can't wait to see you again soon! Best wishes - Rosie
tenpin keep sending me review emails
29 april 2026
Svar från Tenpin - Kingston
Hi there, thanks for leaving a review for Tenpin Kingston. Please feel free to send us an email to customer.feedback@tenpin.co.uk with the subject 'Review - Kingston' where we can look into this for you and resolve. We look forward to hearing from you! Best wishes - Rosie
the bowling was fun, shame the food was late
the bowling was fun, however I paid for eat and play and didn’t receive our food until 30 minutes after finished the game. I had 2 very hungry children!!
15 april 2026
Svar från Tenpin - Kingston
Hello Ahsila,
Thank you for taking the time to rate Tenpin Kingston 3 star. We appreciate your feedback. We're glad you enjoyed bowling. We'll share your comments regarding the delay in receiving your food with our team. We hope to see you again. All the best ~ Laura
Svar från Tenpin - Kingston
Hi Sarah, thank you for the 5* rating of Tenpin Kingston. We're pleased to hear you had a fun time during your recent visit and that the team provided great service. Hope to see you again!
Take care,
Kirsty
Staff went above and beyond for to make…
Staff went above and beyond for to make my daughters party and her experience brilliant all the kids of different ages and abilities were fully entertained.
12 april 2026
Svar från Tenpin - Kingston
Hi Stacey, thanks for leaving a rating and review for Tenpin Kingston! We're happy to hear that our team's efforts made your daughter's party a success! It's great to know all the children were entertained. Thank you for your fantastic feedback! We hope to see you again soon! Best wishes - Rosie
Svar från Tenpin - Kingston
Hi Pauline, thank you for the 5* rating for Tenpin Kingston! We're so glad to hear that you enjoyed the atmosphere and the service, and we hope to see you back again soon! Best wishes - Adelaide
Long waiting
It took 10 mins to get 2 Cocktails, and it looked like 2 people were making the cocktail, not sure why it should take 10 minutes. Which then tasted like they barely had any alcohol in it
14 april 2026
Svar från Tenpin - Kingston
Hi Ugonna, thank you for taking the time to review Tenpin Kingston! We're sorry to hear that the wait time had been longer than expected for your drinks order and that you didn't enjoy the cocktails. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Kingston'. We hope to see you again soon! Best wishes - Adelaide
well organised check in and booking
well organised check in and booking. We really needed the bumpers to make it more fun
8 april 2026
Svar från Tenpin - Kingston
Hi Alex, thank you for the 5* rating of Tenpin Kingston. It's great to hear that you had a fun time during your recent visit and felt that everything was organised and easy to check in. We hope to see you again soon.
Take care,
Kirsty
Svar från Tenpin - Kingston
Hi there, thank you for leaving Tenpin Kingston a wonderful 48* rating. We are so glad to hear you had a good time with us. We hope to see you again soon! Best wishes - Kaylee
Easy to access and play.
8 april 2026
Svar från Tenpin - Kingston
Hi Jakisan. Thank you for your fantastic 5* review at our Kingston location. We hope to welcome you back very soon. Best wishes, Jade
Svar från Tenpin - Kingston
Hi there,
Thank you for your fantastic 5* review at Tenpin Kingston! We are delighted you've had such a great time on your recent visit to us. It's great to hear you found the staff to be so friendly, and we hope to welcome you back again very soon! Best wishes-Steph
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.