It was ok, nothing exceptional and the balls were in terrible condition with lots and lots of chunks and bits missing. The place was boiling hot and it was only when we were leaving when we noticed th... Se mer
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Det här tycker kunderna
Not having been bowling for some years we took our 2 grandchildren. We booked on-line which was very easy and the cost very reasonable.. We had a good time although our bowling was a bit erratic as m... Se mer
Företaget har svarat
A great night which was excellent value for money. From the bowling to the food, to the arcade games and the pool tables… kept the whole family engaged and entertained all evening long
Företaget har svarat
Arrived early, plenty of parking, although remember to follow the exit signs around the side to get out afterwards or you might end up in Aldi again. Great entrance, clean and buzzing. Friendly helpf... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Kontaktuppgifter
Gloster Road, Martlesham Heath, Ipswich, Suffolk, IP5 3RJ, Ipswich, Storbritannien
- 0333 034 6100
3,9
Bra
91 omdömen
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Boiling hot and only airconed area was closed off for some reason.
It was ok, nothing exceptional and the balls were in terrible condition with lots and lots of chunks and bits missing. The place was boiling hot and it was only when we were leaving when we noticed that the first 10 lanes, which were not in use for some reason, was the only area which was air conditioned! Why in earth, during the hottest spell I recorded history, were these much cooler lanes not in use but the Aircon was left on? The other lanes were muggy and not helped by the useless ceiling fans that just moved the hot air around. An uncomfortable experience and I don't see my family and I returning any time soon.
20 augusti 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
We hadn't been bowling for years.
Not having been bowling for some years we took our 2 grandchildren. We booked on-line which was very easy and the cost very reasonable.. We had a good time although our bowling was a bit erratic as may have been expected! We had a bit of trouble with the mechanism on our lane but the staff moved us to another lane transferring our scores to it. The staff were friendly and efficient.
6 augusti 2026
Svar från Tenpin - Ipswich
Hi Rob, thank you for your 4* review of Tenpin Ipswich! We're so glad to hear how efficient and cost-effective you found the booking process as well as how friendly and helpful our staff were in resolving your issue. See you again soon! Best wishes-Leila
Enjoyable experience
Enjoyable experience. Bit of a wait to be served even though not that busy. Good fun experience for adult and child.
6 augusti 2026
Svar från Tenpin - Ipswich
Hello, thank you for your 4-star review of Tenpin Ipswich! We're glad to hear you had an enjoyable experience and that both adults and children had fun. However, we are very sorry to hear there was a long wait to be served! Please be assured all of your feedback will be shared with the team and we very much hope to welcome you back again soon! Best wishes - Mel
Yes was good experience
Yes was good experience, the little barriers weren't set up, but it was soon fixed also stopped altogether at one point, they also fixed with no problem thank you 😊
6 augusti 2026
Svar från Tenpin - Ipswich
Hi Greta, thank you for leaving a 4* review of Tenpin Ipswich! It's wonderful to hear that you enjoyed your experience and that our staff members were able to resolve your issue efficiently. We can't wait to welcome you back again soon where we can hopefully gain that last star! Best wishes-Leila
Boys had a great time
6 augusti 2026
Svar från Tenpin - Ipswich
Hi Emma
We're so glad to hear the boys had such a wonderful time! We appreciate your positive feedback. Best wishes - Clare
Excellent deal..
Excellent deal... 6 people bowling for an hour and pizza for less than £40... Great during summer holidays
6 augusti 2026
Svar från Tenpin - Ipswich
Hi Tony
Thank you for your fantastic review! We're so pleased to hear you found our bowling and pizza deal to be excellent value, especially for a group of six during the summer holidays. We're delighted you had such a positive experience with us! Best wishes - Clare
Brilliant venue for a family afternoon of fun.
Brilliant venue for a family afternoon. Very clean and spacious. Lovely staff.
6 augusti 2026
Svar från Tenpin - Ipswich
Hi there, thank you for leaving a 5* review of Tenpin Ipswich! We're so glad to hear how much you enjoyed your recent visit, especially the cleanliness of the venue, and our lovely staff members. We look forward to welcoming you back again soon! Best wishes-Leila
A great night which was excellent value…
A great night which was excellent value for money. From the bowling to the food, to the arcade games and the pool tables… kept the whole family engaged and entertained all evening long
4 augusti 2026
Svar från Tenpin - Ipswich
Hi Gemma, thank you for leaving a 5* review of Tenpin Ipswich! It's wonderful to hear that you and your family were entertained and had such a great evening at such a low cost. We can't wait to welcome you back again soon! Best wishes-Leila
Great visit with two grandsons
Great visit with two grandsons, we bowled, had lunch, played snooker and table tennis. Good fun.
6 augusti 2026
Svar från Tenpin - Ipswich
Hi Lynne, thank you for the 5* rating of Tenpin Ipswich. We are so happy to hear you and your grandsons had such a fun visit enjoying bowling, lunch, pool, and table tennis. We hope to see you all again soon!
Take care,
Kirsty
Svar från Tenpin - Ipswich
Hi Andy, thank you for the 5* rating of Tenpin Ipswich. We're pleased to hear you had an awesome time and we hope to see you again!
Take care,
Kirsty
Far too hot no air-conditioning or fans…
Far too hot no air-conditioning or fans on. Paid for x2 games. Which was a waste of money due to the heat. Should have been told on arrival and refund offered or alternate dates given!!
6 augusti 2026
Svar från Tenpin - Ipswich
Hi Kiki, firstly, thank you for leaving a review of Tenpin Ipswich. We are very sorry to hear about the issues that you experienced on your recent visit regarding the temperature inside the venue. We will ensure that this is passed across to the relevant team for future improvements to be made. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Ipswich' for somebody to contact you regarding this. Best wishes-Leila
Staff and service good
Staff and service good. Food not too bad. The property a little run down as well as bowling balls but had a good time with my granddaughter.
29 juli 2026
Svar från Tenpin - Ipswich
Hi Lesley, thank you for the 4* rating of Tenpin Ipswich. We're so glad to hear you had a good time with your granddaughter and that our staff and service were good. We appreciate your feedback and we will ensure this is passed on to the correct team for future improvement. Hope to see you again soon!
Take care,
Kirsty
Staff were brilliant
Staff were brilliant, booking online didn’t work, so I had to phone and book
29 juli 2026
Svar från Tenpin - Ipswich
Hello
We're so glad to hear our staff were brilliant! We appreciate you letting us know about the online booking issue; we are looking into it. Hope to see you again soon. Best wishes - Clare
Had loads of fun with the family and…
Had loads of fun with the family and would go again. Clean, friendly and reasonable.
29 juli 2026
Svar från Tenpin - Ipswich
Hi Jodie
Thank you for your fantastic 5-star review! We are so happy to hear that you and your family had a great time and that you found everything clean, friendly, and reasonably priced. We look forward to welcoming you back again soon! Best wishes - Clare
I visit with my grandson who has…
I visit with my grandson who has special needs. He loves bowling and is quite good at it!!
I have always found the staff friendly and helpful, and we enjoy the atmosphere. Plenty of parking.
Food and drink available and very good.
22 juli 2026
Svar från Tenpin - Ipswich
Hello Tina,
Thank you for taking the time to rate Tenpin Ipswich 5 stars.We are so pleased to hear that you and your grandson enjoy your visits and that he's a great bowler. We appreciate your kind words about our friendly staff, atmosphere, and food. We look forward to seeing you both again soon! All the best ~ Laura
The venue is great
The venue is great, we all enjoyed ourselves, however, the hot food was awful. Very poor quality. We ordered £45 worth of food, burgers, chicken wings, hot dog, pizza.
The fries and pizza were edible, the rest was not. We could only eat a few bites and it didn’t get better so most of it was left.
A waste of money tbh.
22 juli 2026
Svar från Tenpin - Ipswich
Hi Tania, thank you for the revie for Tenpin Ipswich! We're pleased that you enjoyed the venue and that you had great time, but we are very sorry to hear that you didn't enjoy the food. We will pass on your feedback to the correct team for future improvements. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Ipswich', and we can pass this on to be looked into. Best wishes - Adelaide
Svar från Tenpin - Ipswich
Hi Richard, thank you for the lovely 5* rating of Tenpin Ipswich. We're delighted to hear you had a fantastic time and that the team provided great service. Hope to see you again soon!
Take care,
Kirsty
Mixed experience
Helpful staff, good facilities and good location.
Unfortunately our experience was let down by the quality of the food which was only just edible. Would not have food here again but would come for the bowling.
14 juli 2026
Svar från Tenpin - Ipswich
Hi there, thank you for your 3* review of Tenpin Ipswich! It's wonderful to hear how helpful you found our staff and that you enjoyed our facilities and the location. However, we are very sorry to hear about the quality of the food and we will make sure this is passed across to the relevant team for future improvements. We hope to see you again soon. Best wishes-Leila
Svar från Tenpin - Ipswich
Hi Muthukumar, thank you for your 5* review of Tenpin Ipswich! It's wonderful to hear that you enjoyed the play area and found our staff friendly. See you again soon! Best wishes-Leila
The air con wasn’t working so it was so…
The air con wasn’t working so it was so hot inside. It was in the heatwave so was unbearable for my daughter party.
Our lane broke twice whilst we were playing.
Staff were very helpful though. But it made the experience very frustrating.
1 juli 2026
Svar från Tenpin - Ipswich
Hello Karna,
Thank you for taking the time to rate Tenpin Ipswich 3 stars. We're truly sorry to hear about the issues you experienced with the air conditioning during the heatwave and the repeated lane malfunctions. We understand how frustrating this must have been, especially during a child's party. We appreciate you acknowledging our helpful staff, and we will pass your feedback on to the team. We hope that your next experience with us is the 5 star experience we wish to give all our customers. All the best ~ Laura
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