Tenpin - Cardiff Omdömen 

Dirty, horrendously busy and overpriced.

Came on a wet Friday in February half term, so i expected it to be busy. I didn't expect it to be absolutely rammed with people in every area and literally every table and surface area to be overflowing with glasses and rubbish, and rubbish on the floor. We'd booked for two games of bowling, the people before us ran over their time and left pizza, chips and rubbish around the seating area, it was grim. We didn't order drinks, the place was dirty and we expected it would take ages. We played our games and left. I paid about £28 for me and my teenaged son to play two games. Really not enjoyable. I wish you wouldn't pack so many people in, it's felt dangerous, I wonder what your safe numbers are for fire. The staff on the sign in desk were polite and helpful, and working hard. We won't be back.

It was great, thank you!

It was a great experience. And it was a clean and nice place. My kids really enjoyed the Sofplay area and other games.

I’m really disappointed with our recent visit to the arcade.

I took my two-year-old daughter and 13 year old for a fun day out, and we ended up spending £30 on arcade games to collect tickets. My 2 year old was so excited watching the tickets add up and carefully looking at the prizes displayed in the glass cabinets. There were lots of different items shown, each with a ticket value including a blue duck that she absolutely fell in love with.

When we went to redeem our tickets, I asked the staff member at the counter for the blue duck. I was told they didn’t have it in stock and that they didn’t even have access to the cabinet. In fact, they said they didn’t have about half of the items on display. Apparently, this is “regular practice.” The only prizes actually available were a few squishy toys and some small bags of Haribo.

It was incredibly upsetting. My daughter was distressed because she couldn’t understand why she wasn’t allowed the toy she had worked so hard to get tickets for. As a parent, it was heartbreaking watching her cry over something that was clearly displayed as available. I was also frustrated knowing we had spent £30 to earn tickets for what should have been a £3 toy only to find it wasn’t even an option.

Displaying prizes that aren’t actually available feels misleading and unfair, especially when young children are involved. If items aren’t in stock or staff don’t have access to them, they shouldn’t be on display.

Sadly, what should have been a fun experience turned into a very disappointing one. I wouldn’t return unless the prize system becomes more transparent and honest.

The chaos and intense noise of the arcade games and soft play was completely overwhelming for us and our kids who’d come to do bowling.

As soon as we arrived their was chaos which you understand on a weekend, but their was only 1 person in at check in and we were waiting 15 minutes! When we got to our alley it was covered in mess we couldn’t even sit down it was covered in left over cake, crumbs and drinks everywhere. The floor was so sticky! I couldn’t believe the mess!

Friendly girl booking us in and taking our order. couldn't fault her at all, very friendly and welcoming. Bar staff looked like in a rush, spilled one of our drinks and then got order wrong and lied about drink given to my daughter. Said mixed slushie as requested....it wasn't. Didn't stop us having fun though but don't stress or lie to customers bar people. 👍

Area was clean, plenty of ball sizes available, staff friendly

Maybe it's just not the environment for me. It felt dirty in the bar / restaurant area, chips didn't come with burgers and the food was basic ... a grey burger in a bun - that was your lot, no garnish, no sauces on the table. Had to return to bar at least 4 times to get order correct.

always go to tenpin with friends, always a good laugh. affordable

Clear the lane before sending us to it.

We had booked a time slot, went to the desk was told our lane was ready for us, got there and it was full of people just sat with drinks and food and party supplies who were moaning at us for telling them it was our slot and our lane.

Had to wait for about half hour before getting to our lane

My daughter loves the soft play and never wants to leave

Me and my little boy who is 4 love the bowling, polite and helpful staff and a fun experience

Very easy to come into the place and staff very welcoming

Before the changes used to come here all the time, There is now too much going on there making the place extremely busy and over crowded. The play area not suitable for younger ones and they could easily wonder off as it is not sectioned off. Bowling was overbooked and had to wait an extra half hour which although I usually wouldn’t have mind but had a little one with us and there were no seats available. On a positive note the food came out hot and staff friendly and helpful despite the business.

Bought three games of bowling. In the third game of bowling it kept taking our shots for us and registering we had gutter balled it before we even attempt to take our turn. It rushed it through the third game then, and when I went to get up to tell a member of staff, the game had ended and a family was already waiting to take over our lane, sent there by staff at the check in.

The actual soft play is nice.
Everything else very poor!! There were no seats/not enough seats I was standing for an hour and 10 minutes with a 8 month old baby, because there was nowhere to sit, they are booking to many people in that session and over lapping sessions.

Second it’s not very secure, the electronic gate was open. I was keeping an eye on my son at all times, he left the secure part and lucky I seen him walking by the side of the machines.

Great evening bowling at Ten Pin Nantgarw. Easy to check in and get the game started with little waiting time.

Extremely disappointing experience. I paid £16 for myself and my 8-year-old daughter to bowl one game, but due to a technical fault on lane 16, the system repeatedly skipped turns, leaving us with only one bowl each turn. As a result, the game was over in around five minutes.
When I raised this, I was shocked to be told this was a known issue with lane 16. Despite it being a busy Saturday, no alternative game or lane was offered. I requested a refund, only to be told refunds cannot be processed in store.
I then emailed to complain and was offered two free games, which I declined as I do not wish to return. Since then, I’ve heard nothing further.
To make matters worse, using Clubcard vouchers is unnecessarily difficult. You’re required to phone to book, yet the availability shown online does not match what is offered over the phone. I was eventually forced to book online to secure a specific time, leaving me stuck with Clubcard vouchers that can now only be used for Tenpin.
Overall, this was a complete shambles and very poor value for money.