Tenlifestylegroup Omdömen 

I received an unsolicited email - alas 'no-reply' - on behalf of HSBC extolling all manner of new wonderful lifestyle possibilities. Unfortunately step zero is 'go out and buy a smart-phone,' So to me and everyone else over seventy not-so equipped with the latest gee-whizz technology-for-the-young, it's all completely useless. Ageism at its best. Inevitably there's no way to contact this crowd either by phone or email. So clearly my lifestyle is incompatible with what's on offer. I shall try to find a way to unsubscribe, to stop anything further.

Appalling service which makes HSBC look bad, I get this service free from the bank and it makes me want to move bank. Flew my family to Madrid for concert, bought tickets through these charlatans and they haven’t provided them. Unbelievably clueless people on the phone.

I have used Ten Lifestyle Group via the HSBC Concierge and nothing but great experiences with them. They get holidays with discounts at big chain hotels, tickets that you cant normally get. They respond quickly and call you to make sure they 100% understand your request. I will now use them for everything as takes the hassle out of going direct with a great service along the way.

The Worst
Unfortunately HSBC has farmed out their incentives for their premium products to this woeful company.

- Failed to fulfil their obligations in line with the terms
- Explicitly lied to me and misrepresented themselves
- Now completely ignoring me

They sent me promotions that are more expensive than I could get by directly contacting the seller.

I don't know if they profit or not from these marked-up promotions (they say they don't), but I (and I'm sure most members) definitely don't want to be paying ten group their subscription fees and then paying extra for the promotions they send to me.

In the case in point, it was a 15% mark-up on some tickets to Ascot. Why would I pay £345pp, when they're available at £300 direct from Ascot?

Overall, I am really disappointed by how they have sent me marked-up services, it makes me wonder how often they've done this. And I'm not impressed by their subsequent handling of this whole affair

Si fuera mi empleado ya lo hubiese despedido, abajo dejamos la información de esta persona abusiva con los proveedores,
Cristian Lizarazo (He/His)
Executive Lifestyle Manager | Bogotá
Mobile: +57 (601) 508-8071 Ext. 7376009
IATA: 76569754

Qué fácil es jugar de víctima cuando se omiten todos los detalles importantes. Este señor hizo un pedido, dio datos incompletos, y cuando lo contactamos para corregirlos (porque sí, **nos tomamos el tiempo de verificar antes de entregar**), decide cancelar. Pero lo peor es que el pedido **ya estaba listo y a punto de ser entregado**. Ya todo estaba coordinado, armado y en ruta. Y aún así, esperaba que se le reembolsara o que se le enviara nuevamente, sin pagar nada.
>
> ¿Y cómo reacciona cuando se le explica con respeto que eso no es posible? Dejando una reseña negativa para castigar. Porque no estamos hablando de alguien que buscaba soluciones, sino de alguien que **quiere imponer su voluntad a la fuerza**. Con un tono altanero, condescendiente, como si uno estuviera obligado a hacerle favores personales solo porque hizo una compra.
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> Lo más curioso es que no fue un pedido de alto valor, pero sí venía con **exigencias desproporcionadas**. Cree que pagar lo mínimo le da derecho a exigir atención exclusiva, prioridad, y que todos trabajen a su ritmo. Como si uno fuera su asistente privado y no una empresa que sigue procesos y respeta su propio trabajo.
>
> Este tipo de clientes no toleran un “no” y usan las plataformas de reseñas como arma cuando no obtienen lo que quieren. Pero eso no les da la razón. Acá no se trató de falta de servicio, sino de alguien que no quiso asumir su parte y encima pretendía que se le resolviera todo gratis.
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> Nuestro equipo hizo su parte, fue paciente, ofreció alternativas y actuó con respeto. Lo que no vamos a hacer es dejarnos manipular ni quedarnos callados cuando alguien trata de hacer quedar mal un trabajo que sí se hizo bien.

Constantly have to chase them, can't even get basic things like restaurants reservations sorted

My name is Veysel and I am a ski instructor at Erciyes mount, Turkey. More then 3 months ago I gave several ski lessons to the group of people that was sent to me by TEN lifestyle based in London. Matthew who works for them (as he said) promised to make a payment for the lessons. Despite of 3 months passed away I still could not get the payment from that agency. I wrote a lot of messages to them but still could not get any clear respond, probably they blocked me on whatsapp.
So this is the worth experience I have ever had with the agencies. I consider Ten lifestyle and Matthew personally to be liars and dishonest people.
Veysel Degirmemci

They don’t care about their candidates. You apply to work for them, but will not provide feedback about why to refuse to employ you regardless of your abilities and qualifications to do the job. Worse than this, is rejecting any direct feedback or comments. How arrogant! They seem to belong to the Middle Ages. And the most absurd request made by a recruiter is telling you to apply again and again after all of these repulsive attitudes. They need to look closely at your mediocre practices. We are living in the 21st Century.

Ten's service is first class.
 
They have helped us plan several fantastic holidays. Each time, they went above and beyond, leaving no stone unturned to ensure our experience was nothing short of fantastic. We are truly grateful that they were able to provide such a wonderful service for us.

So I was very apprehensive about the value of this service, however it has been absolutely great so far.

Let me tell you about some of my experiences so far:
I asked for flowers to be arranged for a special occasion, this was done excellently and couldn't fault the process at all. They picked them out and arranged delivery and it was fantastic service and value.
I asked for recommendations for cruise excursions and restaurant recommendations in Norway. They produced a detailed itinerary with multiple options for each day, very detailed with links to providers and blog posts about each thing. It was a great starting point, I used this list as a basis to go away and book each thing myself. I'm sure they would have booked it all for me, but I wanted to use some discounts we had so this was best for us. But again fantastic service all round.
We wanted to go to an exclusive restaurant experience in london, this was booked out months in advance with new bookings selling out in seconds. They diligently followed up with the restaurant multiple times and managed to get us a booking just a couple of weeks later. And even sorted the booking process for me and emailed me with all the details. This was above and beyond, totally fantastic.
Finally, we requested restaurant recommendations up north, the suggestions were good but we did end up choosing a cheaper alternative on that occasion. But still the recommendations were very detailed and met the requirements I had set out.

Honestly this service is 10/10, and I look forward to continue using it.

Agree with the other review in here.

The worst concierge company to deal with. Slow and impossible to get help from, sends out dms with offers they dont have. Closest you get to a scam, better to organize yourself, or use a different concierge company.

Possibly the worst concierge company on the market - what a waste of time. Slow to correspond, outdated technology (they have essentially build a bad version of groupon through the tenmaid), everything overpriced, and I could find better answers myself. Now changed my concierge and havent looked back since.