DSG Solutions Ltd T/A Teffont Omdömen 

Dealing with Teffont was smooth and easy.

From the first phone call, Holly Walshe answered and she was extremely helpful and friendly and went out of her way to explain the process and how it would work leaving no stone unturned.

Gary was excellent and came here and was a gent. He explained what he was doing as he went along and at the end told us what parts we needed and helped me understand why.

Overall Teffont was great and if any printer issues arose again I would 100% return back to them!

Kerri has been phenomenal over the course of today! Incredibly polite and helpful! Would recommend them to anyone that needs assistance!

"Top drawer service as always"

Each time I contact Teffont Business Systems, nothing is too much trouble and they respond to my requests promptly and very efficiently, always resulting in a speedy resolution to my initial enquiry, Engineer service needs and visits or orders placed with them for replacement parts.

Look forward to the next time I deal with them.

Very courteous head office dealing with enquiry. Efficient appointment and communication. Satisfactory job done.

I am very pleased with the service Teffont has provided. You were recommended by Business IT of Chichester and we will certainly be using you again if needed and recommending you to others.

1. I had a problem I couldn’t solve.

2. Kerri at TEFFONT listened to my plea and was able to arrange a professional diagnosis with clear charging structure for professional repair.

3. Darren, the engineer,attended as promised and was able to confirm the problem diagnosis and use his expertise and experience to effect a repair.

4. I was kept informed of progress by e mail and paid the same day on receipt of invoice.

Really wonderful experience for me.I had expect a home call out to sort my colour laser printer would be out of my price bracket and had tried sorting it myself - but at a fixed inclusive price for the call out I felt it was good value. Darren was straight forward an incredibly obliging. The problems I had were frequent paper jams in boot the paper feed and the document feed, a false signal that my toner bin needed replacing, and an inability to work wirelessly. He told me what he was doing so some of the things I will be able to do in future and factory reset the printer allowing me to reinstall the software which now works perfectly.

Excellent service especially from Louise.
She was efficient and prompt.
We received our printer parts the following day.
Very happy with the help and polite manner.
Thank you Louise
Concise Removals

I recently required spare parts for my Brother printer, however I was unsure as to weather they were still available. The company promptly found the parts and delivered them within the time scales indicated.

I was also given useful advice on how they should be fitted.This has been a very prompt and helpful transaction.

J.M. Andrews

Excellent service from start to finish.Kerri was my initial contact at Teffont, and she was extremely helpful and efficient in her job, and organised everything without any fuss. Really appreciated that. Also a technician was out the next morning to fix my printer. He was very knowledgeable and efficient too.The printer was up and running, and service very quickly, allowing the office to function again. The price was pretty competitive too, so nothing but praise for all at Teffont. I would highly recommend this company.

Really some of the worst customer service ever received. Just needed to get a printer repaired, 3 engineers and almost 2 months down the line, last engineer says probably need a new printer that's after making us spend over £300 pound on a printer worth £1000. Now they are just not replying and all we are asking is meet us halfway give us options to move forward cause spending that amount and getting no joy is a bit of a problem. Very unhappy would not use these guys, feedback and customer care is a none priority. Still struggling to just get a reply and i have not even asked for a refund, just lets try meet halfway and make a plan to get me printing again. Please go read many other unhappy customer reviews on here, all the stories are strangely very similar so not an isolated problem it would seem. Initial Service from Kerri was amazing but after 3 visits and pay so much they have now gone all quite and wont reply and wont give feedback.

Hello,

I just wanted to take the time to just say simple, but a very very big thank you for the service you provided. Specifically to the two employees below.

Darren Newman , the engineer that came out to us, was very friendly, efficient.and extremely thorough.

Kerri Wall , Sales Consultant, was very informative, knowledgeable and fantastically helpful. Her reassurance to me that we could sort out our plotter issue , in a somewhat stressful time, was very much appreciated and allowed us to deliver our projects on time.

From my first call to receiving the part and then it being fitted was a remarkable quick turn around, of which I am impressed and extremely grateful.

Many Thanks
Dee

Great Customer service and straight forward honest answers.
Kerri Wall dealt with my query and was very efficient , being in customer service for 30 years you notice these things, very quick and answered all my questions and give me precise information as to when I would get an engineer out. Next day infact!
Paul McCormick came out and was really good, we are in a business in a remote area and he found us straight away and got straight to work .
Unfortunately it was beyond repair and Paul said straight away it wasn't worth even getting a second hand one as there were no parts available anymore it was an old printer with no serviceable parts but worth a try as I had a lot of inks left.
Great service would use again

Very pleased with the engineer, Rob, who attended and fixed the printer very efficiently. Now have a "blob-free" printer which is just like new. Would highly recommend the company without hesitation.

I had my first connection with Teffont Business Systems today (to place an order for a printer part) and was lucky enough to have the phone answered (on the first ring) by your Sales Consultant Megan Phelps.
Megan is a credit to your Company - she was fast, efficient, let me know exactly what I needed to know (including after she consulted with a Company engineer) and took payment quickly and without fuss.
I had all my questions (re delivery etc) answered and Megan has suggested that if I am unable to fit the part myself then someone at Teffont can advise me after delivery. I wish all sales staff was as good as Megan!
Sincerely, Ian Brown, East Sussex

From the time he arrived, Darren was optimistic about the situation with my Laser Printer. I had foolishly tried to print on vinyl.. which was now embedded in the fuser unit. "Dont Worry.. I should be able to sort it out"
He skillfully stripped the printer down and tried several things before managing to get it working again. It was his dogged "Can Do" attitude that impressed. So often an engineer will suck through his teeth and shake his head, and then give up after a first attempt. Not once did he tell me i had done something stupid (which we both knew i had) - Thanks Teffont and Darren

Our copier broke down & I needed to sort it out quickly ! I came across the Teffont website and asked to be contacted. Kerri Wall phoned me within minutes & arranged for an engineer to be with us the next day. Darren Newman arrived promptly, diagnosed the issue quickly & explained it to me. Unfortunately the problem could not be fixed but I received a very competitive quotation for a new, more suitable copier, the next day. I would highly recommend Teffont Business Systems & I was particularly impressed by the service I received from both Kerri and Darren. Vicky Colbourne-Brown, Bristol Metal Spraying and Protective Coatings Ltd (May 2018)

Great customer service and a really quick delivery, very pleased. A pleasure to deal with Teffont and will use them again.

First time I have used this company. Excellent customer service from Kerri and engineer visit from Rob. No hesitation in recommending them.

Arranging for the engineer to call was fairly effortless. Everything went to plan. I was notified in good time to expect delivery of the part required. The engineer was punctual, polite and efficient. He even asked if he should remove his footwear before entering the house. He set about the task of replacing the part quietly and efficiently and cleaned up at every stage. The place was cleaner when he left than it had been when he arrived. Altogether a positive experience. The visit was a couple of months ago and my Dell printer has been working like clockwork ever since.
Reference no: 123060