DSG Solutions Ltd T/A Teffont Omdömen 

Contacted company re paper jam in printer. Excellent service from Kerri who organised engineer to sort problem out. Paul came to clear jammed paperwork and service printer. Both members of staff excellent polite and extremely helpful. This is the second time I have used this company and highly recommend them. Thank you Kerri and Paul. Jan

Unsure of our experience here. The call-out to our printer was dealt with very efficiently and someone was with us quickly. The problem couldn't be fixed there and so he took some diagnostics away with him. Since then we've heard nothing, a couple of emails to see where things are but no replies so at the minute it looks like we've paid £138 just for a call out. Hoping for a reply from them so I can give a full review.

From my initial interaction with Ian at Teffont to the successful repair of my printer, the team have been terrific. I received an initial diagnosis over the phone based on their extensive experience, a replacement part via a courier within a day, and an engineer who undertook the work to the same high standards. Very impressed and would definitely recommend.

Really efficient service and a decent pricing structure. Really knowledgable staff on site and I would highly recommend this company and will work with them again should we have a need. Thank you

Once the Teffont callback made a positive contact the whole transaction was dealt with immediatley. The engineer called the same day and all was completed to my complete satisfaction. I am absolutley delighted. The Teffont caller, Ian, was prompt and most efficient, polite and did all to help. Well done, Teffont. It might help to remember that the £99 charge includes an hour's work by the engineer, plus the call-out charge. I will return if problems arise again!

I am absolutely delighted with the service I have had over my Brother Laser printer. I have spent ages and money trying to get it mended and had almost given up when I discovered Teffont. From there on it was friendly service, easy access and very knowledgeable service engineers. It was returned to me personally and is in such a good condition that I wonder if it is really a new one. Well done all round

what a positive experience. Rob arrived and went into repair mode, and put down clothes to keep my floor clean. He showed me what to do if the problem reoccured, what a bonus. he is a gem and I hope the company realises it

From the initial booking with the very helpful Kerri part of the office staff, to the Rob the technician that came to sort the problem.

I can only describe the service as seamless,organised and helpful. From the emails (with a phone number in case I had a very specific or difficult problem) to the booking time and date to suit my business.

The Technician was friendly experienced and very quick and neat.

He diagnosed the problem within a short time, stripped the machine and cleared the fault skilfully.

He gave me advice to avoid similar problems in the future

He finished up by testing the machine to ensure that the machine was working perfectly once again

Totally recommend Rob to any company.

Well done team

They recognised that I had a problem, covered all possibilities so that it can be dealt with on the day. Service was provided on the day as promised very efficiently and solve my problem immediately

The whole experience from booking in to the engineer’s visit can only be described as first rate. I will certainly be using Teffont again.

I appreciated that the engineer arrived on time and was professional in informing me that my HP color laser printer required spare parts for repair.

However, I was disappointed to learn that the printer could not be fixed during the visit unless the spare parts were replaced. The total cost for the engineer's 1st visit (£89+VAT), the spare parts (£193+VAT), and the printer return (£49+VAT) amounted to £331+VAT, which was almost enough to buy a new machine of equivalent quality.

I had provided Teffont with detailed information about the printer model, error code, and the cause of the issue when I first reported the problem. I assumed that the engineer would be able to fix the printer during the visit.

If not, I wondered what the purpose of the visit was, as the engineer only checked the printer and informed me about the high cost of spare parts.

If Teffont had quoted me the price range for the spare parts before the first visit, I would have had a better idea of the potential cost of the repair. I had assumed that the repair was not complicated, but it turned out to be more expensive than expected.

Overall, I spent £89+VAT for the engineer's visit, but nothing was fixed. And I sent the email request for a partial refund, but no reply.

I am totally disappointed with the outcome and the unexpected cost of the "repair".

Paul, the Engineer, came in install our new Printer. He was knowledgeable, conscientious and very patient. He is an asset, and credit, to the business. From our first contact with Ian at Teffont, we have been provided with excellent customer service which you can't put a price on! Keep up the good work

I asked Teffont to fix a problem with a Xerox printer that had defeated me. I was very impressed indeed with the service. Their engineer arrived on time, solved the problem quickly and without fuss and, as a bonus, upgraded the printer firmware and resolved some niggling issues with settings. Genuinely some of the best tech support I've had.

Lee, the engineer, was efficient, polite and knew what he was doing!

Very poor communication. Self contradictory advice. Unlike their website claims, very narrow range of capabilities. Frustrating time wasters, self-serving. - - Following a very polite reply from Teffont (below) I am obliged to say, it comes after several weeks they tried, repeatedly, to have my review removed as false, denying my interaction with them, and slamming the phone down on me in a rage. Until it was marked as Verified by Trustpilot. Emails show the truth. Trustpilot have seen the emails.

I ordered printer roller over the phone but received the wrong roller they agreed to refund and told me that their engineer will collect the roller they sent. After one and half month now no refund or collection. Sent many email reminders and calls.
Matter resolved and got the refund now.

My dealings with Teffont were conducted very professionally by both the sales staff and the engineer who visited on site. The engineer resolved all my issues and ended up fixing more issues than I had engaged him to address. It exceeded my expectations and totally justified the service costs.

Just wanted to thank Kerri and Teffont so much for the excellent service they provided.
Steve (engineer) called ahead and arrived as advised on a set morning, and did a super job on my printer which is now running smoothly again.
It is so refreshing to find a company for whom repairing and maintaining equipment, that others would tell you to throw away and buy new, is not surprising and not a problem. Service from the first online contact, to receiving the required part and setting up an engineer visit was fuss-free and really quick, for which I am very grateful.
I will certainly recommend Teffont to family, friends and colleagues.

Emily O,Donnell was the most helpful contact anyone could ask for. She is friendly, helpful and informed. I really appreciated her support. She is a great representative of the firm.

My Samsung laser printer would print from laptop and iPhone but would only copy half a page. I rang this company which was not local and an engineer Lee came 2 days later. He diagnosed the fault and parts were ordered. They arrive a couple days later and Lee made a return visit to fit parts and everything was working perfectly. This company is reliable quick and efficient. Lee the engineer was exceptional. I can not praise this company too highly I would thoroughly recommend them.