I am a south african with the same issue of debit orders HOWEVER i reached out ro this company via email and they immediately cleared up that it couldn't have been them as they only accept Australian... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fast, reliable service I originally ordered a laptop bag through a different company, but got the runaround with out-of-stock notifications, then worldwide shortages and delays in shipping because of... Se mer
Received my first dock literally less than 24hrs after ordering. I had issues with it after about a week and TechTide replaced it immediately without any dramas. Excellent company to deal with. Great... Se mer
I ordered an laptop and AFTER 10 DAYS I was sent an email telling me that the item I ordered was out out of stock and they will refund... like it's nothing. Now I completely missed the opportunity to... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Unlike the majority of our competition we are a 100% Australian owned and operated technology e-retailer. Located in Sydney but shipping Australia wide, we are able fulfill your I.T needs, whether you’re in the market for a simple home laptop or kitting out an entire data center TechTide is the only one-stop shop you’ll ever need. With well over 10,000 products available and direct access to all the big name brands you can rest assured that your I.T. needs are safe in our hands.
Kontaktuppgifter
Australien
- www.techtide.com.au
3,6
Medel
178 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great support and response time.
3 september 2024
A debit went off from this company and…
A debit went off from this company and I did not sign up or give any authorisation. How did this company get my banking details.
25 juli 2024
Omdöme utan inbjudan
Svar från techtide.com.au
Hi Anusha,
You have the wrong company I'm afraid. We are an Australian company who sell computers and do not sell outside of Australia, we can also only take payment via our website's checkout page if you purchase something and input card details and then it would have to be in Australian dollars. Even if you were in Australia we are not able to just debit someone's account without permission.
We have been contacted by several hundred people from SA over the last few months, all of whom appear to the be the victim of the same debit order scam. I’d recommend contacting your bank and requesting they refund you as you had not approved the payment.
We would also kindly request you retract this review as it is meant for another company and the review is having a negative impact on our business. We and the SA authorities have also been provided with the details of the actual company carrying out the fraud by a helpful victim, we will gladly share this info with you if you make contact with us via our support@techtide.com.au email address.
Kind Regards
Derrick
Fast service, great product
Found the Microsoft tablet I was looking for at a great price compared to other competitors. Received it very quickly, can certainly recommend using them.
15 augusti 2024
Cheaper than most withfast shipment
10 augusti 2024
South African debit order issue
I am a south african with the same issue of debit orders HOWEVER i reached out ro this company via email and they immediately cleared up that it couldn't have been them as they only accept Australian cards and currency and they are also suffering at the hands of these scammers in south africa using their name. Let's not just post bad reviews without so much as reaching out. We are running their business into the ground bc of scammers in our own country.
25 juli 2024
Omdöme utan inbjudan
Svar från techtide.com.au
Hi Jessica, thank you so much for taking the time to write this review, it is very kind of you to try and help recover our reputation currently being tarnished by fraudsters in South Africa using the name Techtide to carry out their scam.
We have been receiving hundreds of emails from South Africans towards the end of each month accusing us of debiting funds from their accounts. We have advised each and every person that they have the wrong company as we are an IT equipment hardware provider based in Sydney who sell solely in Australia.
Hopefully your kind review helps others who may head on to Trustpilot and leave a negative review without first confirming if we are the right company in the first place.
Have a wonderful day and best of luck with the bank in securing a refund and getting these fraudsters shut down.
Why you debit my account whilst I did…
Why you debit my account whilst I did not have any agreement with you nevertheless not have spoken with you, please stop that 😡
29 juni 2024
Omdöme utan inbjudan
Svar från techtide.com.au
Hi Leshoto,
You have the wrong company I'm afraid. We are an Australian company who sell computers and do not sell outside of Australia, we can also only take payment via our website's checkout page if you purchase something and input card details and then it would have to be in Australian dollars. Even if you were in Australia we are not able to just debit someone's account without permission.
We have been contacted by several hundred people from SA over the last few months, all of whom appear to the be the victim of the same debit order scam. I’d recommend contacting your bank and requesting they refund you as you had not approved the payment.
We would also kindly request you retract this review as it is meant for another company and the review is having a negative impact on our business. We and the SA authorities have also been provided with the details of the actual company carrying out the fraud by a helpful victim, we will gladly share this info with you if you make contact with us via our support@techtide.com.au email address.
Kind Regards
Derrick
Stupid scammers STOP taking money from…
Stupid scammers STOP taking money from my account when I don’t have any business with your company. I don’t even know what you sell, thieves!! STOP!!!!!!🤬🤬🤬🤬🤬
31 maj 2024
Omdöme utan inbjudan
Svar från techtide.com.au
You have the wrong company I'm afraid. We are an Australian company who sell computers and do not sell outside of Australia, we can also only take payment via our website's checkout page if you purchase something and input card details and then it would have to be in Australian dollars. Even if you were in Australia we are not able to just debit someone's account without permission.
We have been contacted by several hundred people from SA over the last few months, all of whom appear to the be the victim of the same debit order scam. I’d recommend contacting your bank and requesting they refund you as you had not approved the payment.
We would also kindly request you retract this review as it is meant for another company and the review is having a negative impact on our business. We and the SA authorities have also been provided with the details of the actual company carrying out the fraud by a helpful victim, we will gladly share this info with you if you make contact with us via our support@techtide.com.au email address.
Kind Regards
Derrick
Illegally debiting my bank account
Illegally debiting my bank account, I never heard of your site until my account was debited, never submitted my personal banking details either. Scammers😡
31 maj 2024
Omdöme utan inbjudan
Svar från techtide.com.au
Hi Niresh,
You have the wrong company I'm afraid. We are an Australian company who sell computers and do not sell outside of Australia, we can also only take payment via our website's checkout page if you purchase something and input card details and then it would have to be in Australian dollars. Even if you were in Australia we are not able to just debit someone's account without permission.
We have been contacted by several hundred people from SA over the last few months, all of whom appear to the be the victim of the same debit order scam. I’d recommend contacting your bank and requesting they refund you as you had not approved the payment.
We would also kindly request you retract this review as it is meant for another company and the review is having a negative impact on our business. We and the SA authorities have also been provided with the details of the actual company carrying out the fraud by a helpful victim, we will gladly share this info with you if you make contact with us via our support@techtide.com.au email address.
Kind Regards
Derrick
You have debited my account
You have debited my account, not sure how you manage to do that but I do not have any agreement with you. Stop this please 😡
25 maj 2024
Omdöme utan inbjudan
Svar från techtide.com.au
Hi Andre,
You have the wrong company I'm afraid. We are an Australian company who sell computers and do not sell outside of Australia, we can also only take payment via our website's checkout page if you purchase something and input card details and then it would have to be in Australian dollars. Even if you were in Australia we are not able to just debit someone's account without permission.
We have been contacted by several hundred people from SA over the last few months, all of whom appear to the be the victim of the same debit order scam. I’d recommend contacting your bank and requesting they refund you as you had not approved the payment.
We would also kindly request you retract this review as it is meant for another company and the review is having a negative impact on our business. We and the SA authorities have also been provided with the details of the actual company carrying out the fraud by a helpful victim, we will gladly share this info with you if you make contact with us via our support@techtide.com.au email address.
Kind Regards
Derrick
Why you debit my account whilst I did…
Why you debit my account whilst I did not have any agreement with you nevertheless not have spoken with you, please stop that😠
25 maj 2024
Omdöme utan inbjudan
Svar från techtide.com.au
Hi Berenice,
You have the wrong company I'm afraid. We are an Australian company who sell computers and do not sell outside of Australia, we can also only take payment via our website's checkout page if you purchase something and input card details and then it would have to be in Australian dollars. Even if you were in Australia we are not able to just debit someone's account without permission.
We have been contacted by several hundred people from SA over the last few months, all of whom appear to the be the victim of the same debit order scam. I’d recommend contacting your bank and requesting they refund you as you had not approved the payment.
We would also kindly request you retract this review as it is meant for another company and the review is having a negative impact on our business. We and the SA authorities have also been provided with the details of the actual company carrying out the fraud by a helpful victim, we will gladly share this info with you if you make contact with us via our support@techtide.com.au email address.
Kind Regards
Derrick
Why are you debiting people's account
Why are you debiting people's account, I know nothing about this company and what's your services 🙄😏
25 maj 2024
Omdöme utan inbjudan
Svar från techtide.com.au
Hi Mbali,
You have the wrong company I'm afraid. We are an Australian company who sell computers and do not sell outside of Australia, we can also only take payment via our website's checkout page if you purchase something and input card details and then it would have to be in Australian dollars. Even if you were in Australia we are not able to just debit someone's account without permission.
We have been contacted by several hundred people from SA over the last few months, all of whom appear to the be the victim of the same debit order scam. I’d recommend contacting your bank and requesting they refund you as you had not approved the payment.
We would also kindly request you retract this review as it is meant for another company and the review is having a negative impact on our business. We and the SA authorities have also been provided with the details of the actual company carrying out the fraud by a helpful victim, we will gladly share this info with you if you make contact with us via our support@techtide.com.au email address.
Kind Regards
Derrick
Informed, honest and trustworthy
Jon was fantasic! I completed a big order, and Jon kept me informed all the way. Emails were always replied to promptly and the whole company from start to finish was a pleasure to deal with!
23 maj 2024
Omdöme utan inbjudan
Easy checkout, super fast delivery
Easy checkout, all 15 Surface Pro 9's delivered the very next day. Will be back for our next Surface order, thank you
24 april 2024
I paid after checking the product was…
I paid after checking the product was avail and was informed it coild not be sent so I have not received the order and have been advised it will be late Feb
Ask again after we receive the computer lap top
31 januari 2024
Svar från techtide.com.au
Hi Judith, apologies for the error, our system advised we had one left in the warehouse but the volume had been logged incorrectly and we had in fact sold out. We advised you of this as soon as we identified the issue and you were willing to wait until new stock arrived. I'm pleased to advise that the day new stock was received we sent one out to you via courier. Apologies once again for the inconvenience, I'm glad it all worked out in the end.
Kind regards
Perry
IRRESPONSIBLE AND UNPROFESSIONAL..
I ordered an laptop and AFTER 10 DAYS I was sent an email telling me that the item I ordered was out out of stock and they will refund... like it's nothing. Now I completely missed the opportunity to take advantage of the year end sales season and forced to purchase a laptop at full price. At the very least they could have offered an alternative if they feel any responsibility for their false advertisement. Incredibly irresponsible and unprofessional service. The worst online purchasing experience I've ever had. DO NOT RECOMMEND.
24 december 2023
Svar från techtide.com.au
Hi Keigo, I'm very sorry we were unable to fulfil your order. Our offices were closed over the Christmas & NY period when you placed the order and it wasn't until we were back in the office that we noticed that stock had been exhausted for the model you ordered and you had inadvertently placed a back order. Sadly with no new stock arriving and no other devices being available close to your price point we were left with no option but to advise you and then cancel your order. Hopefully you managed to locate a suitable device elsewhere. We are very sorry to have let you down this time.
Kind regards
Derrick
Prompt delivery and exactly what I…
Prompt delivery and exactly what I ordered. A very satisfied customer 🌸🌸🌸
6 december 2023
Fast delivery and good price .
22 november 2023
Svar från techtide.com.au
For anyone reading this 'Matthew' placed an order with us using a stolen credit card. Our fraud checks detected this and we quickly cancelled the order and processed a refund back to the stolen card. I've never known a fraudster to then leave a negative review for being caught out but there's a first for everything!
Prompt reply to queries.
10 november 2023
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