Tecaz Omdömen 

Get comfy, this will be a long review and it’s in 2 parts…

First part - Tecaz. Having watched an insane amount of renovation programs we had crazy, CRAZY ideas for doing our en-suite and main bathrooms. We knew that Tecaz did bathrooms but discounted them as they don’t have their own fitters (more in part 2!). But we tootled along for a quick look to get some sensible ideas. What a showroom! It’s vast! There’s everything from basic suites for landlords etc right up to very high-end designs and suppliers. The staff are really friendly and very knowledgeable, they will do their best to help, everything we needed was quickly ordered and delivered safely.

Yes, we went for a look and ended up ordering through them. Which can only mean one thing… part 2!

So, turns out that though Tecaz don’t employ their own fitters, they do have independent designers on the ground, and they work hand in hand with their own fitters and with Tecaz. Step forward Elaine and Phil! Elaine looked at my insane Pinterest board and bravely said she could design something with us. And boy, did she! She somehow took my imagination and my budget and designed something out of this world! Seriously, I’m going to sell tickets it’s so good! She was determined to do the best for us. She worked tirelessly with Tecaz and suppliers to get us the best of everything. She was personally involved at every step - nothing was too much trouble. And then Phil and his gang stepped in to fit them, and it turned out that he is as dedicated as she is! Clean, tidy, quick, respectful - Phil takes pride in doing a great job and is not afraid of trying something new (gold glitter grout anyone?). The results are stunning and seriously belong in a magazine.

I was dreading the upheaval of redoing our bathrooms but they needed doing as me and my husband are now disabled. But it’s been a great experience . Tecaz, Elaine and Phil are a hell of a team. I just wish I knew the words to fully explain how good they all are and how much I recommend them. (BTW they do kitchens too!)

Super customer service & after sales.
We had a number of units in long term storage. Paul & receptionist were able to trace the order, confirm items were available & allow immediate collection.
Not often your problems are resolved so quickly & in such a brilliant positive manner.
Thank you both for resolving what could have been an very expensive error on our behalf,

We went to Tecaz in Pennywell Sunderland and booked in a designer to see us for 27 June at 4pm but never showed up. We called Tecaz at Pennywell at 5pm and spoke to a young lady who called the designer to ask where he was. The designer said that he was too scared of lifts and just left. When I had expressed my disappointment to young lady on the phone that I had used a half day annual leave to allow him access, she just laughed and said 'oh well'. The lady on the phone was very patronizing and condescending. I asked if a different designer would be able to attend instead and she said that someone would call on the Monday of the following week. We never received a phone call and we have never heard from Tecaz since.

I have been really impressed by the friendly, helpful and informed service I have had here. Harry was extremely knowledgeable and full of ideas: he was also personable, charming, and adaptable in the face of my frequently changing decisions!

There was a huge range of choice of most things, not so much in the way of cladding, although I admit this is not what they say they specialise in. Everything else from toilets to taps was beautifully laid out in the showroom and shown to best advantage.

Ross and the dispatch team were super-fast and efficient. Paula has been outstanding in her efforts to speed things up and came out to have a chat about how best she could help when I called in to pick up supplies ☺️ Everything arrived exactly as promised apart from one small box which I was told would be brought over by hand later on the same day.

When, through my own fault, we had to change some of the order - after delivery! - this was sorted out with no arguments or problems, and the replacements were ready within 24 hours.

Having been let down extremely badly by one builder in the process of trying to get my two bathrooms updated, the cheerful, accessible and effective service at Tecaz (which was also highly recommended by the excellent builder that I eventually chose) has brought a big smile to my face.

I received excellent service in the Pennywell branch. I received needed advice from Harry. Whilst Tegan was helpful and friendly processing my order.

Many thanks to Lisa from Tecaz, Stockton for her attentive and efficient service and support.

We would like to thankJohn and Mark of J and M fitting services who fit our kitchen from Tecaz and made an excellent job of it we are delighted with it
Thank you to Mohamed from Tecaz who designed it
THANK You

Elaine was brilliant from start to finish, helped me to design my perfect bathroom, willing to go above and beyond for you. Highly recommend

We can not fault the service we have received from the North Shields branch of Tecaz.
From Barry, who helped us choose our bathroom suite and design our bathroom, through to Adam and Finn who completed the installation within a week, we have nothing but praise.
We wouldn’t hesitate to recommend Tecaz to anyone who wanted a new bathroom.

The five stars are for Tiegan at Pennywell branch.
The service we received from her was excellent and whilst we were waiting for information, Tiegan dealt with other customers, both face to face and on the telephone. This young lady is very knowledgeable. An asset to Tecaz.

I just had my new bathroom fitted and I have to say I absolutely love it. It has been done to a really high standard and the quality of the work/fitting is excellent. None of this would have been possible without Elaine who right from the word go guided me through the whole process as I didn't know where to start. She visited my home, took measurements and suggested ideas and was always available to answer questions or if I needed further guidance. She really took the time to understand what I wanted knowing exactly what units would look right, and she organised the fitters so I didn't have to look for them myself. I would highly recommend Tecaz and Elaine who made the whole process so much easier. Big thank you to Elaine.

Lisa made our search for a bathroom very easy and subsequently helped us decide there and then. Couldn’t have been more friendly or helpful. A credit to Tecaz.

My third purchase again from Tecaz was fantastic, quick easy and painless. I dealt with the store manager Darren who was a delight from start to finish and used his fitter Colin. Needless to say the quality of all the items purchased are immaculate and of high quality and the finished fitting result is beyond my expectations. I cant thank both of these men more than enough for the service provided from start to finsh.

I’m so glad I walked into Tecaz in North Shields and was paired with Elaine to help me design and pick everything for my dated bathroom, en-suite and W/C. Elaine made everything effortless and easy at a time when I was about to give up having gone to so many other bathroom places in the northeast receiving only extortionate quotes with little transparency as to what I was buying. She gave me the best advice with longevity in mind. Where to start with her team of fitters too. They have been amazing and the work done is 10/10. I’m so happy with the work (toilet still to be done and a date set). I couldn’t be happier with transformation and the workmen-ship is spot on with nothing being a problem.

Honestly thank you Eliane, Phil and the rest of the guys. 100% recommendation these guys.

Natasha

I would like to thank Nadine New.
Over the past few months we have come to trust Nadine, when asked for advice she has gone above and beyond her job roll. We had a small problem with a tap, nothing was a bother and Nadine sorted the problem out, it was trivial but Nadine gets great pleasure in making sure the customer is 100 per cent happy. We started coming in March!!!! to view then we got full delivery about May.
So thank you Nadine for going the extra mile.
We highly recommend this lovely lady.

Went to store to buy a shower tray. Few days later after unpacking and test fitting, we realised the shower tray was warped and not flat. Another round trip to take defective tray back and they only had one left in stock. Checked before leaving with the replacement and it was worse than the one we returned. “Thats the last one, you can go to Pennywell” was the reply. First of all I had an appointment, and secondly use yet more fuel and time, including tunnel costs to go and get it was not an option. I asked if they could get one sent over. Instead of having someone bring one asap or offering delivery they said they would phone me and let me know when i could collect (third tray). I received the phone call later that day saying replacement would be in on the following Wednesday (nearly a week later than i returned the first one). Other option from the salesman was “go to Pennywell if you want it quicker” which again was not suitable to me. Why they couldn’t just do that themselves still remains a mystery. Anyway, i returned to North Shields on the agreed day and spoke to several people in an attempt to collect the tray… no sign of the tray as true to form their poor service continued, the tray was not in store! So three round trips, Fuel, time and bathroom delays made me ask for a refund. The salesman did offer to have it delivered, but by this time I had zero confidence in either their service or quality of their trays. They have also now lost a sale for just under £700 for a cubicle that we intended to purchase (not that they will care about that, given they didn't care about anything during the whole transaction) I was warned from other people not to use Tecaz from their own experience, but thought buying in person would be easier than buying online should there be any issues.. how wrong i was. Utterly terrible service and a total disregard for the amount of time and money they have cost over what should have been a simple purchase. I will NEVER use this company again and will openly advise others of my experience. Shocking… AVOID!
In Response to Tecaz;
We (collectively) have been fitting bathrooms for over 48 years, so thanks for the useless information, however the tray was like a banana (agreed by your staff) and the finished surface warped badly enough that no matter how much “bedding in” would never leave a suitable level to fit the tiles or cubicle without issues and/or ascetic concerns, however that said, my issue was predominantly the lack of guile in rectification, wasting time, productivity and fuel and not even having the replacement ready a week later (after Tecaz confirmed it) and not even being in store. Maybe change the name from Tecaz to Teflon, as it appears from reading reviews that nothing sticks as its always someone else's fault. Don't keep embarrassing yourselves, accept that you handled a seemingly simple with very poor service, from my experience I’d hazard a guess if your trays are so brilliant maybe its the way you store them. The finished level of a resin acrylic coated tray should never be bowed. Thank you

My wife and I visited Tecaz in North Shields as a friend had recommended them. We were looking to update our tired bathroom and needed ideas and inspiration. We were amazed by the size of the showroom and the variety of the bathrooms displayed.
After a while browsing, we were approached by Barry who is a Bathroom Designer for the company. After a brief chat about what we were planning, Barry took us round the showroom pointing out several alternatives. He then told us that he would visit our home and take the measurements of our bathroom. Inviting us back into the showroom after putting together a design as a starting point to discuss. We decided to take advantage of this and before long we had decided everything.
Barry was able to put us in contact with a decent fitter to do the job as we didn't know one of our own and wanted one who was reliable.
All the products we delivered on time and we now have a lovely new bathroom. We would have no problem recommending the company and in particular Barry to friends and anyone else for that matter.

Went to Tecaz in North Shields, I was unsure as to what I wanted to do with the space I have, while upgrading my bathroom. I ended up speaking to someone called Barry who was able to show me various different plans of bathrooms that I could have with the specifics I wanted.
Overall great customer service, good advise with no pressure to make decision there an then. They were able to help me with what I wanted at at the price range I was looking for. Thank you Barry.

We purchased a full Bathroom Suite from Tecaz in August 2024 ,We had it fitted in September 23rd 2024 however the L Shaped part of the Shower Screen fell off into the bath after only being in use for nearly 9 months.We contacted Tecaz about this and they simply didn't want to know,their Customer Service Complaints Department is non existent. Their emails were very blunt and had a sort of attitude which we picked up on whilst reading them. The Guy we were interacting with basically told us there's nothing they can do about it as it has been used and we must've been forceful while using it.We are still waiting to hear from the Manufacturer but we don't have much faith in what they have to say. When we purchased this we did expect it to last longer than 9 months absolutely appalling the way Tecaz have handled our complaint and something should be done about it.

Let me start by saying the on-site staff and Floor Manager were wonderfully helpful in rectifying the mistake with what we’d ordered. They helped us to fix the problem and were a credit to customer service. I have no bad words to say against them.

This review is based on the interactions with the “Customer Service & HR” manager. He was very unhelpful and refused to listen to us as customers. He ignored the points we were making and stuck to his principle of refusing any sort of helpful resolution to a mistake made from an outdated website, old display model and an incorrect item provided. He took no time to verify what we were saying with his staff and held assumptions that we had made a mistake when several facts showed it was not of our making.

Irony abound with “Customer Service” in his job title.