tappd.co.uk Omdömen 

224
TrustScore 3 av 5

3,0

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Company used to be brilliant but the last few years it has become terrible and it's no shock that they have now been given a winding up order. They crowdfunded a huge amount of money advertised... Se mer

Betygsatt 1 av 5 stjärnor

Terrible wouldn’t recommend. Ordered a box of 24 only 12 arrived emailed with zero response I finally got them on the phone to which I was told the order would be repacked and sent. I then had to call... Se mer

Betygsatt 5 av 5 stjärnor

I found out about Tapp’d cocktails through a friend during lockdown and I have ordered from them plenty of times since! The cocktails are delicious (plenty of alcohol content, not just fruit juice) an... Se mer

Betygsatt 5 av 5 stjärnor

We have bought online a few times and purchased bottles when we have found them locally, any issues we may have had online were dealt with very quickly and above expectations not that we have had ma... Se mer

Företaget har svarat

Företagsinformation

  1. Alkoholtillverkare

Skrivet av företaget

Tapp’d Cocktails is a family run, Essex-based ready to drink bottled cocktail company. We launched in 2019 with a goal to shake up the ready to drink cocktail industry, since then we have taken the UK by storm and seen great success with our local home delivery service as well as supplying our trade partners nationwide. We are proud of our reputation for great customer service and the quality of our drinks which we develop with industry experts, our supply chain partners and our loyal customer base who we like to collaborate with in every new drink development and then launch for your enjoyment allowing you to #wakeshakeserve and enjoy within 20 seconds.


Kontaktuppgifter

3,0

Medel

TrustScore 3 av 5

224 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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3,0

Alla omdömen

(224)

11 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Fab cocktails

Really speedy delivery and a lovely selection of drinks that were beautifully packaged. Nice to use an independent company too.

Very pleased and would definitely recommend!

21 januari 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent Cocktails & Customer Service!

After DPD failed to deliver my order of cocktails I was in a panic but the customer service agent I spoke to , Ria, was amazing. Ria was very kind and straightaway resent another box of cocktails in time for my daughter’s birthday. Nothing was too much trouble. Very friendly, polite and great customer service.
Tapp’d are professional, and were very quick to resolve the issue. This is now the third time using them and we will be loyal customers as we are so impressed by how they handled the situation. Thank you so much to the team and to Ria in particular!
Oh and the cocktails were great too .. everyone loved them!
M. Cooper

19 januari 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing cocktails for such a great price

Great cocktails, especially the Espresso Martini and the Cosmo! Fab service and free delivery on orders over £50, what’s not to ❤️

Also, they taste just like one you would pay twice the price for in a bar.. some cocktails from other companies have tasted wishy washy but Tappd have absolutely nailed the right taste combined with the level of alcohol

Highly recommend and I have ordered my batch for NYE

29 december 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Just not bothered!

Ordered a box to be delivered yesterday as need them as a gift to be given tomorrow. They haven’t arrived so have called 3 times to be told “they’re out for delivery probably tomorrow! Have asked for a change of address or a refund of which neither can be done. Have ordered many times when this company was small and needed custom, now much bigger and feel they don’t really care anymore. Shame

23 december 2021
Omdöme utan inbjudan
Logotyp för tappd.co.uk

Svar från tappd.co.uk

Hi Karen,
We apologise for this service it is very unlike us. Due to an extremely high volume of orders and a shortage of staff we have been working tirelessly to ensure we are getting these orders out to you in time for Christmas. Being only our second Christmas we are still learning the best way possible to speed our packing service. We appreciate you are a one of our original customers and apologise we cannot offer you that same one to one service we could previously.
I hope we haven't disappointed you that much
Have a great Christmas
Paige

Betygsatt 1 av 5 stjärnor

Awful company

I ordered the ultimate cocktail kit on a Friday for a party on the Saturday so paid for GUARANTEED DELIVERY the kit arrived after 48 hours later so not next day. On the web site it says customer services is open on Sat 9 till 2, I left 3 messages no one got back to me, I sent an email still no reply. So thats obviously a lie. I eventually contacted the company on Monday morning and explained I did not want the cocktails they said I could not return as it would cost too much and the only thing they could do was refund the delivery charge. The woman in customer services was awful she couldn't even get my name right and talked over me constantly. I would not recommend the company and would have given a -5* rating if I could.

20 december 2021
Omdöme utan inbjudan
Logotyp för tappd.co.uk

Svar från tappd.co.uk

Hi Debra, I do apologise for this it is very unlike our company and we will be investigating further in this situation. The website does state that our office is closed Saturday and Sunday and only open for Click and Collect. Again I apologise for the confusion and inconvenience caused by this. After looking into this order I can see we have refunded the cost of delivery. It does cost £7 to collect parcels from DPD so for this to happen without a faulty product our small company would be at a loss. I hope this puts a little clarity into the reasoning behind the outcome and I wish you a very Merry Christmas.
Many thanks
Paige

Betygsatt 5 av 5 stjärnor

Great cocktails and customer service

I decided to try a box of 6 cocktails as a virgin experience voucher I’d been bought. The cocktails are amazing, really fresh tasting, like you’d get from a bar. I’ve tried other bottled cocktails in the past and tappd are so much better. Really quick delivery too. There was a slight issue with my order but customer services were fantastic and resolved it straight away. I will definitely be ordering from tappd again.

17 december 2021
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Changed Recipe?

On my first order I really really loved the pina colada so ordered 16 bottles with my 2nd order. Either the recipe has been changed or I had a bad batch the 2nd time as they defiantly didn’t taste the same. Overall I think the cocktails are fab but was disappointed that I bought so many pina coladas to find them to be different, if the recipe has changed I would definatly recommend changing it back!

13 december 2021
Omdöme utan inbjudan
Logotyp för tappd.co.uk

Svar från tappd.co.uk

Hi Emily, thank you for your review we haven't altered the Pina Colada since September 2020. We would love to resolve this for you can you please pop our customer service an email with your order number and if possible the batch code of the cocktail (located on the bottle neck) we can then look to replace these cocktails for you.
Many thanks
Paige
sales@tappdcocktails.com
01708986043

Betygsatt 5 av 5 stjärnor

You can taste the quality …

I saw the cocktails on QVC and decided to sign up on their website to receive news and discount codes etc. I ordered their 12 bottle advent calendar and they arrived today. This review is only based on my first bottle of pina colada. It’s 200ml and was the perfect size to fill my glass with some ice cubes. You can immediately taste the quality. It’s not a thin taste but a proper thick pina colada that I’ve drink many many times. They use real pineapple and coconut blended with rum. It’s delicious and I’ll have to be careful as i think it will be easy to finish all 12 bottles in a couple of nights! Can’t wait to try all the different cocktails over the next week. So far ten out of ten.

11 december 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Lovely apology

The sales team were super busy and missed my email first time - so they sent two crates as an apology! Very good service and great cocktails for parties at home. Will definitely buy again :-)

10 december 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service and cocktails.

Ordered as gifts for friends and also some for myself. Really impressed with the speed of dispatch and delivery up to here in North Wales. Can't remember when I had such stunning cocktails, really delicious. I shall be ordering more.

19 november 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best in town

A hiccup with delivery, but was quickly and efficiently handled, these are the best cocktails around, and the French Martini is to die for.

10 september 2021
Betygsatt 5 av 5 stjärnor

Consistent

Consistent. Initially, extremely surprised at the quality and it hasn't changed at all.

Pina coladas for me!

4th order. Over 5 months

Recommended.

4 september 2021
Betygsatt 1 av 5 stjärnor

items never received cdp had the…

items never received cdp had the package and it was leaking and i never got this resent

1 september 2021
Logotyp för tappd.co.uk

Svar från tappd.co.uk

Hi Sam, apologies about this please pop our office an email or phone call and we can rectify this situation

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