T4mation Omdömen 

We were still waiting for replacement parts 5 months after our initial order. Originally ordered for a T4 van by mistake but the owner said this wasn’t a problem and could easily sell on to another customer and was happy to remake for the T5. Finally sent out the order and, upon arrival, we unboxed immediately. Sent with the wrong trim. No instructions were provided. Tried to contact the company but no one was available to take our call. The following Monday he informed us by email reply email to follow a YouTube video. The video was for a T4 van but was a similar set up to what we ordered so we did our best to follow. Unfortunately, the flat pack is not labelled. None of the screws were labelled and, the screws used in the video were not the same as any that we had been provided. Also, in addition to this, the entire video has every section labelled as, making the draw’ and, use AAA screws for this!
As none of our screws etc. were labelled and none looked the same as what were being used in the video this wasn’t at all helpful. In fact, it was practically impossible to follow.
The hinges supplied had screws already installed in them. In using these screws this damaged the unit as they were too big. On speaking to the seller he advised we should have used other screws. We asked, ‘how would we have known this, given there were no instructions provided and nothing was labelled?’, his reply, ‘ you could’ve asked’. Really, really useful after the event and being given no prior advice that the flat pack would arrive with no instructions and that we were supposed to call him every time we had a question about which screw to use for each part of the build even when the screws are already in the hinges ready to use! As it turns out he was in fact gaslighting us and the error was with his design and not our assembly.
The seller advised he would replace the wardrobe wall and door and the drawer front as the holes were not big enough and he understood that it was an easy mistake to have made given that no instructions were provided and wanted to help by sending out replacement parts. We also agreed, if he was going to do this we would not expect him to send the replacement trim in exchange for his helping us. He was promising this for 5 months! We never received anything except his constant lies.
My £1700.00 order, which was sent with the incorrect trim in the first instance and this still hasn’t been rectified and no instructions, was still flat, awaiting completion with parts still outstanding 7months the after receiving it. My van was empty as I couldn’t install.
Latest update: Spent the last couple of weeks trying to get this flatpack built and installed however, we’ve just found out that the product we were supplied with doesn’t even fit our van! The wardrobe is way too narrow and cut in the incorrect profile for the type of van even though photos and measurements of the van were supplied. The wardrobe door was set up to open the wrong way meaning we wouldn’t have been able to open at all at the back as the back of the van prevented it opening! The owner of the company was gas lighting my wife saying she’d used the wrong screws to put the wardrobe door on when in actual fact he’d designed it wrong in the first place!
The sink/hob supplied was the wrong way round so wouldn’t fit into the cabinet, the sink being over the drawer. Also, the hole cut out for it in the work surface isn’t even the correct template for the sink/hob supplied!
It’s just been a catalogue of errors and shady practice by this so called company.
We are now having to pay another company to put right the inadequate rubbish we’ve been conned into buying and, he tells us it’s not the first time!
Avoid this company, it’ll end up costing you double in the end trying to put right what you’ve paid them for!
So disappointed. Didn’t want to complain so publicly but it seems calling you almost daily for 5months and sending emails doesn’t work. So many broken promises. We wanted to believe in you and your constant promises/lies but here we are, paying someone to put your shoddiness right. So disappointed and sad that we’ve reached this point. Definitely cannot recommend this company. Only gave 1 star as there is no option for zero stars. Appalling customer service. Full of all the chat but does not fulfil promises. AVOID.

Hi t4mation fitted a side elavating roof to my t4 swb what a brillant job he did well happy carnt fault anything he has done good workmanship high recommend will use again 5 star

where do i start?
made several trips to see Stephen earlier this year about outfitting our new to us van and we agreed the following see his email below from July 2022
**********

Hi,

Thank you for coming over to see me today was good to meet you.

Just to summarise everything we went through:
T5 side lift pop top in black with grey a scenic canvas supplied and fitted £1800 (these are one size fits all)

Metallic grey LWB units with fridge and sink package deal supplied and fitted. £2100

Standard bed frame with seat belts £450
Upholstery and foam £650

Lead time on making ready to get you booked in for fitting 3 weeks.
Fitting time 3-4 days.

If I can help in any way please just ask!

Stephen
T4mation
************
3 Months later and many many broken self imposed deadlines later I finally managed to nail him down to a location and get my Van back, to say I was disappointed is an understatement but I paid the 2k asking price just to get it back, its now with another fitter who will am sure manage to do what Stephen clearly is not capable of ie tell the truth and complete the job, he claimed to have fitted and "coded" folding mirrors to my van last Week, a VW specialist would know a T5 does not even have the option to code you use a special kit and alter the wires, the 5.1 has that option in the BCM, and the spiders that wove webs all over the existing mirrors sure work fast, my solar panels are fitted but the wires are just stuffed under the pop top in a way that makes it virtually impossible to get at so the pop top will have to come off, I even provided a fully wired fused and labelled board to ease the fitting but he never used it, the holes in the roof from the previous rails were left open i added the sealant, the trimming inside is not completed, he says he left a panel off to allow for wires, yep makes sense but where is the panel, I will need to have one made as he still is not responding to either calls or emails, we provided a specific colour carpet to line the van he has not used it so our vanshades are now the wrong colour more expense due to his lack of care or attention.
Believe the reviews on here they are true do not trust him with anything he lies, ignores you and goes out of his way to make your life difficult, after 3 Months I demanded my Van back and apparently I was being aggressive! Even on the Day of collection he could not avoid the lies he said any time after 1 was fine so I asked for 2pm 2 days before, at 2pm I got a email "sorry only just seen this am out and wont be back until 4"
plus I now have a huge deep scratch on the offside slider

AVOID AVOID AVOID
I can provide invoices, proof of payment and evidence of missed deadlines if required.

Awesome !
5 Strars for T4Mation. great products, and installation videos on youtube.
Was concise, and in plain English speaking, and installation videos made simple enough, to help even the not so mechanically trained, get the job done.
Big thanks, and happy days as job done ;-)

Poor customer service and don't meet expectations poor attitude and not helpfull. Ordered some parts for my t4 with next day delivery 2 days on and still no goods rang for help and there not intrested

The company and products are excellent, however their postage leaves something to be desired. If ordering from them please make sure you allow a lot of extra time to your items to arrive. Next day delivery seems to take 3-4 days and std delivery of 2-4 days seems to be nearer two weeks

A big thank you to Stephen for the work he did on my T4, Got the job done even when he was 2 men down and had to do the job on his own. Fantastic price and work workmanship, would defo recommend and use him again.

I couldn't be happier with the leisure battery tray I purchased, very well made strong and 100% paint finish, will definitely use this company again..
And on a plus side fantastic communication what a change that makes from other companies I have used in the past.... unbelievable customer service. Thank you guys @ T4mation

Couldn't be happier with the service. I ordered unit for my T4 van. They arrived late but Stephen was always on hand to chase things up for me. It was the courier who was delayed, not T4mation. During fitting the units my hubby damaged a drawer front. Stephen sent me a new one free of charge, again, great customer service. Couldn't be any happier with this company. Well done!!

Stephen installed a top up roof with board bed to hight standard, quality of the product is very good.
Some extra work has been done including VW logo in two places.
Good communication from beginning to the end.I have some problems with payment as my bank didn't released founds but that didn't stop Stephen to let me go with the van back home.
Finally payment was released after 24 hrs.
So I do appreciate that kindness.

I have just had some work carried out by Stephen at t4 mation inc side lift pop top insulation carpet to sides of van, leasure battery and some other bits and pieces, I am over the moon with all these jobs and I will not hesitate to recommend him to my friends 😀

Extremely satisfied with the customer service, kept in contact to let me know when stock was available and booked me in. I had the 5th gear upgrade and the moment I arrived I was welcomed and there was no hesitation and got straight on with the job. Extremely knowledgeable.
I will return in the future

I have recently visited T4Mation.
I can’t begin to tell you how positive the experience is that I have had with them.

I bought a T4Mation pop top from a local to us fitter however the fit was very substandard and actually damaged our pop top!

I reached out to T4Mation on Facebook and thank goodness I did! Nothing has been too much trouble! I visited the workshop with my van a couple of weeks ago, despite a long day working on our van, the roof was just not able to be saved. I spent a fair amount of time at the workshop watching the attention to detail put in by the owner and learning really important pieces of knowledge from him. (I’m a female in my 20’s with a van that’s older than me so any good wisdom is very much appreciated!!)

I then returned with my van yesterday. T4Mation completely replaced the roof for a more than reasonable price. The quality of his work is amazing! My 1994 T4 looks brand new again! Whilst the van was there he even tinted our rear window for a very competitive price and had checked the brakes and handbrake making me aware that some safety work needs carrying out. He explained it was the reason the brakes felt as I described “bumpy”.

Honestly, the service I have received has been top quality and I will not hesitate to return for any further works!!
The owner is the most patient and friendliest man I think I have ever met, nothing is too much trouble and he has taken the time to dumb things down and explain them to me so I know what’s going on with me van!

Thankyou so much T4Mation for your high quality hard work on my van Ivy, she’s looking fab!!

Last review removed as it breached Trust pilots guidelines.
However it does not change the fact that I was sold a pop top that was not fit for purpose.
I am not alone in having issues of quality with this company or indeed having to be on the end of a backlash from the owner when trying to resolve issues.
Missing parts were never sent and was told by the owner that I was a learning curve for his business and they would take on board the issues raised and change the way they done things. Yet I am currently still out of pocket.
Ironic that the seller suggests I am the only one with issues yet I have had others contact me with regards to the companies poor workmanship
Pathetic to blame a substandard product on fitting saying it causes a poor standard top to sag and to have marks where the struts have no strength support..
As regards to the "blackmail" comments in the sellers response I simple suggested to them that if they resolved my issue I would have no need to let others know how bad they are on social media. No blackmail just facts. They didn't resolve my issue so I posted a bad review. That's how reviews work

Very poor comms. Extremely disappointing.

Took my T4 in for a sliding window fitting in the sliding door. On the morning of the day it was due to be fitted the van decided to spring a fuel leak (T4 life!) Rang Steve to explain what had happened and to rearrange the appointment. He immediately said he’d be able to fix the leak at the same time he fitted the window! Dropped the van with him and a few hours later he’d fitted the window, changed the fuel hoses and also fixed an issue I’d had with the central locking! Great workmanship and really happy with the service, will definitely be using him again for future work.

Great customer service. Would recommend

Cannot fault the work from these guys. Very helpfull with ideas I had. Kept me updated with dates and times to do the work. My bed and seat covers have been made to a high standard and have transformed my T5 to a much better camper.

and delivers an aprentesises first attempt. I gave him the chance to fix an issue and he bodged it again. The man is a charlatan. Tried to pass off rust off miss matched metals as "Amber wax". He takes on to much work and stuff that is well above his skill level.

He told me he puts engine oil in a gear box.

And that will tell you everything you need to know about the man.

AVOID

Easy to order, arrived on time and some parts you may not see anywhere else. Highly recommend to shop there and would buy again in future. Thank you.