Switch Experts Omdömen 

1 151
TrustScore 3 av 5

3,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Do not use switch experts as they use a company called intesa for the staff I would strongly advise anyone considering working for Intesa Communications to think carefully. My experience was... Se mer

Betygsatt 1 av 5 stjärnor

I am continually getting calls from switchexpert 3 or 4 days per week over the past few weeks always at the same time. I have told them I am not interested and to delate my details from ther data bas... Se mer

Betygsatt 5 av 5 stjärnor

Was looking for a broadband supplier & the best deal/ package for were I live & my current circumstances. Spoke to a Nicholas Dines & he immediately put my mind at ease, when I explanned what I was lo... Se mer

Betygsatt 5 av 5 stjärnor

Called up to set up my broadband spoke to luke, he was awesome very responsive very helpful have no complaints whatsoever, model customer service 10/10 I usually never leave reviews lol so that say... Se mer

Företagsinformation

  1. Prisjämförelsesajt
  2. Företagstjänster
  3. Mobiltelefoner
  4. Internetleverantör

Skrivet av företaget

SwitchExperts is a comparison and switching service that helps you to compare prices on a range of products and services for your home and for your business. You can do it online or speak to one of our Switch Experts who will find the best deals for you.


Kontaktuppgifter

3,2

Medel

TrustScore 3 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,2

Alla omdömen

(1 151)

21 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Hung up.

New customer,new house,just wanting decent broadband.
He didn't like me & hung up.
Okay, you're out.

19 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Broadband switch

Robert from switch experts made switching my broadband easy and also saved me money! Thank you

14 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great broadband switch

I spoke to Robert in Belfast, who was superb. He patiently went through all the details with my husband who is very deaf, as well as me, the account holder. He made sure we both understood everything and exactly what was involved and the charges for each part of the package. He did his best for us and was a pleasure to deal with.

23 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Kerry at switch experts

Very patient, lovely and easy to talk to, at first I thought I was just venting my issues and was ready to hang up and say thank you ...
Extremely clear and able to understand.

but to my surprise I was
then I was informed that she can actually help with my issue!
I didn't know that they were able to easily sign you up to network/broadband providers.

15 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thank you, Abby.

The person I spoke to at which experts, whose name is Abby, was not only informative, but very helpful about why I’m having problems, with my current broadband provider.
She deserves applause because of her patience, and professional guidance.
Thank you Abby.

1 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Carter was amazing

Carter was amazing , he was so helpful to someone who knows absolutely nothing about IT or the internet things , he made the whole process so easy , thank you carter

12 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Was looking for a broadband supplier &…

Was looking for a broadband supplier & the best deal/ package for were I live & my current circumstances. Spoke to a Nicholas Dines & he immediately put my mind at ease, when I explanned what I was looking for. Nothing was any trouble & even when I lost telephone connection, he immediately phoned me back. Very happy with his warm & helpful advice & would highly recommend anyone who are looking to start up or change providers, give them a try & if you are lucky enough to get Nicholas , your in good hands. 10/10 . David

15 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible Service

Terrible Service! Asked if they did Energy and the agent said no and put the phone down. Had he of taken the time to do his job he would have found out that I was looking for a broadband quote as well. Rang back to get a broadband quote which was nowhere near the one advertised and the one they offered was £5 more a month for the same package directly on the providers website. I’m no ‘Switch Expert’ but I’d say this firm aren’t either. Decided to come here and do some research and I see nothing but 5 star reviews from people with a total of 1 review history (which is always a red flag to me as its usually a sign of a company either manipulating their TP Score or coercing their new customers/victims to mitigate genuine low review scores. In addition, the numerous 1 star reviews appear to be from unpaid staff which is definitely a red flag for me! @Switchexperts can you confirm if you’ve concluded your ‘investigation’ into your chosen partner ‘Intesa Communications’ and wether they are still a company you have chosen to remain working in partnership with? This is an updated review @Switch Experts I received your claim that you believe this review was intended for another business. I can confirm that it was definitely Switch Experts number that I rang and so this review was definitely intended for the right business. Now that I've done you the courtesy of responding, are you able to do me the courtesy of responding to my question? Have you concluded your 'investigation' into 'Intesa Communications' and have you chosen to remain working in Partnership with them.

28 mars 2025
Omdöme utan inbjudan
Logotyp för Switch Experts

Svar från Switch Experts

Hi John. Thank you for taking the time to share your experience - I truly regret that it was not a positive one. I do also really appreciate you responding to our request and updating as necessary.

We take feedback like this very seriously and want to begin by sincerely apologising for how you were made to feel, both during your interaction with our agent, and in your follow-up efforts to get clarity.

It’s disappointing to hear that your interest in a broadband quote was overlooked, and we completely understand your frustration. This isn't the level of service we strive for.

We also recognise your concerns regarding our pricing. Our goal is to provide competitive and transparent deals.

As a result, our team are currently reviewing the specifics of the offer you were given to ensure it aligns with what we advertise.

I would also like to directly address your query about our relationship with Intesa Communications. Whilst it is of course still the case that Switch Experts is a different entity to Intesa, we are still actively investigating the concerns raised by past employees and take these matters with the utmost seriousness. It's important to reassure you - and all customers - that we do not and will not take any accusations of mistreatment or unethical practices lightly.

I understand this is a somewhat disappointing response until we can provide a definite resolution, but we're working hard to help fix any issues experienced by any agent linked to either team - especially if they need our help to make contact with their managers.

The investigation remains ongoing, and until it is concluded, we are taking appropriate measures to ensure that every element of our operations and partnerships meet our values of fairness, transparency, and respect.

We are committed to making improvements based on honest feedback like yours, and we’d welcome the opportunity to speak to you directly to better understand your experience. We're keen to see if there's anything we can do to make this right.

Please feel free to send us more information directly to: customercare@switchexperts.co.uk.

Thank you again for holding us to a high standard, and I'm sincerely sorry for your experience.

Best regards, Victoria - Switch Experts

Betygsatt 5 av 5 stjärnor

Simple fast and very nice chap helping…

Simple fast and very nice chap helping me.

I had Sky for years and it kept going up and it was slow, Sky kept trying to sell me another 18 month contract like obsessively. Now getting fibre which is 4 times faster and still cheaper. go figure.

18 april 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Ian and Darren who work for Intesa…

Ian and Darren who work for Intesa communications ltd work besides this company should be absolutely ashamed of themselves. Not paying their employees and ripping customers off.
I can’t wait for the BBC to get involved.
Scum bags.

16 april 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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