Do not use switch experts as they use a company called intesa for the staff I would strongly advise anyone considering working for Intesa Communications to think carefully. My experience was... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am continually getting calls from switchexpert 3 or 4 days per week over the past few weeks always at the same time. I have told them I am not interested and to delate my details from ther data bas... Se mer
Was looking for a broadband supplier & the best deal/ package for were I live & my current circumstances. Spoke to a Nicholas Dines & he immediately put my mind at ease, when I explanned what I was lo... Se mer
Called up to set up my broadband spoke to luke, he was awesome very responsive very helpful have no complaints whatsoever, model customer service 10/10 I usually never leave reviews lol so that say... Se mer
Företagsinformation
Skrivet av företaget
SwitchExperts is a comparison and switching service that helps you to compare prices on a range of products and services for your home and for your business. You can do it online or speak to one of our Switch Experts who will find the best deals for you.
Kontaktuppgifter
Southmoor House, Southmoor Road , M23 9XD, Manchester, Storbritannien
- 03300583001
- customercare@switchexperts.co.uk
- www.switchexperts.co.uk
3,2
Medel
1 tn omdömen
Ingen aktuell inbjudningshistorik
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5 stars for being the worst company to…
5 stars for being the worst company to use for switching broadband ever. The worst advice my business has ever received and the worst broadband provider I have ever had
9 augusti 2023
Omdöme utan inbjudan
Svar från Switch Experts
Hi there. I hope this message finds you well.
Thank you for taking the time to share your feedback with us.
We're genuinely sorry to hear about the challenges you encountered during your experience in switching broadband providers.
We understand the importance of reliable advice and a seamless transition when it comes to essential services like broadband - particularly business broadband.
It's disheartening to learn that we fell short of your expectations, and for that, we sincerely apologise.
We'd love to understand more about what specifically went wrong and how we could have improved your experience.
Your insights are invaluable to us in refining our services and ensuring that we improve.
If there's anything specific you'd like to share or if there's a way we can make things right, please feel free to reach out to us directly at: customercare@switchexperts.co.uk.
We're here to listen and do our best to rectify any issues or confusion.
Once again, we truly appreciate your feedback and regret any inconvenience caused to you and your business.
Your satisfaction means a lot to us, and we hope to have the opportunity to regain your trust in the future.
Best regards,
Switch Experts
SO BAD EXPERIENCE….
We had such a bad experience with the service. We were contacted by an agent- Daniel, who was rude and impolite to us. The reason why we gave enquiry is to knw about products and offers and not to buy any yet. This agent was forcing us to buy an product and replied to us “if you are not buying why did you enquiry with us”. He did not let us to discuss the details with my family and get back. WORST CUSTOMER SERVICE. The company will lose its credibility with such agents.
3 november 2023
Omdöme utan inbjudan
Svar från Switch Experts
Hi there Jovin.
We want to apologise unreservedly for the behaviour you experienced from our agent. We're also very sorry to hear about the bad experience you had with Switch Experts in general.
Without a doubt, this falls short of the high expectations we have for our customer service.
We want you to know that our team are taking this matter very seriously and have initiated an internal investigation to address it.
Our aim is to provide our customers with information and options without any undue pressure.
We understand that your intention was to inquire about our products and offers, and we sincerely apologise for any miscommunication and inconvenience caused.
To better understand your specific situation and ensure we take the appropriate actions to prevent such incidents in the future, we would appreciate it if you could share more details with us.
Please feel free to email us at: customercare@switchexperts.co.uk at your earliest convenience.
I want to apologise again for the disappointing experience you had, and assure you that we are committed to improving our service based on your feedback.
Your satisfaction is of the utmost importance to us, and we hope to have the opportunity to provide you with a more positive experience in the future.
Best regards,
Switch Experts
I had a enquiry with this Daniel,he is very rude
I had a enquiry with this people. Such a disgusting attitude, Daniel was the customer service person which he was really rude and pushed me .with his attitude company gonna get some bad reviews and losses many customers.hope you gonna fire him for his attitude.
3 november 2023
Omdöme utan inbjudan
Svar från Switch Experts
Hi Faseel. I would like to sincerely apologise for the experience you had with one of our customer service agents.
Your feedback is genuinely appreciated, and we take your concerns very seriously.
We are deeply disappointed to hear about the rudeness and attitude you encountered, as this does not align with Switch Expert's commitment to providing exceptional service.
We can assure you that this matter will be thoroughly investigated and management will taking immediate steps to ensure it does not happen again in the future.
It is our goal to create a positive and welcoming environment for all our customers.
Once again, we are truly sorry for the inconvenience you experienced, and we genuinely appreciate you bringing this to our attention.
Your custom means a lot to us and we hope to have the opportunity to serve you better in the future.
If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact our customer support team at: customercare@switchexperts.co.uk.
Best regards,
Switch Experts
Don't know what they are doing
I was trying to find the best deal for changing broadband provider. Their website told me several were available after I put in my postcode. Then when they phoned me back they told me that no provider other than my present one - Plusnet - was available. Weirdly, 2 minutes after the first call from them I got a second. The man reassured me that the information I had received was correct. Ten minutes later I got confirmation from Sky that they could provide broadband. So it seems these guys don't know what they are doing
28 oktober 2023
Omdöme utan inbjudan
Svar från Switch Experts
Hi Roland. Thank you for sharing your experience.
I'm sincerely sorry for any confusion that occurred during your interaction with us.
We strive to provide accurate, personalised, and up-to-date information, but it appears there was a miscommunication in this instance.
Our free deal checking tool uses your postcode in order to match you with the most relevant broadband offers available in your area, and this is updated regularly to be ensure accuracy.
We will be launching an investigation to ensure that our agents are also kept up-to-date in line with deal changes, enabling them to offer the best assistance and advice to all our customers.
Your feedback will play a crucial role in helping us to prevent such discrepancies in the future.
Thank you again for bringing this to our attention, and I'd also like to thank you for your patience.
If you have any further questions or need assistance with your broadband deal search, please do not hesitate to reach out to us directly on: 0330 341 1954.
Best regards,
Switch Experts
Rude sales person
I made an enquiry online and got a call from one of the sales reps who rushed everything and pressured me into giving away my bank details for a direct debit while I know it may be necessary but I politely said I will get back to them as I wasn’t ready as of yet and wasn’t feeling very well and he kept pressuring me to continue no respect whatsoever and in the end told me that I had wasted his time! So much for salesmanship
25 oktober 2023
Omdöme utan inbjudan
Svar från Switch Experts
Hi there.
Thank you for bringing this to our attention.
I want to express my sincerest apologies for the unsatisfactory experience you encountered during your recent interaction with one of our agents.
This is certainly not the level of service we aim to provide, and we take your feedback seriously.
We deeply regret that you felt pressured and uncomfortable during the call. This behaviour is not in alignment with our values, and we will be addressing this with our sales team to ensure such incidents do not recur.
Your trust, satisfaction and comfort are of utmost importance to us.
We appreciate your honesty in sharing your concerns and I want you to know that we are here to assist you when you feel ready, without any pressure.
If you would please be willing to share some more information about your Switch Experts experience in an email with us to: customercare@switchexperts.co.uk, I would be incredibly grateful. This will help us identify which agent was working with you.
Thank you again for taking the time to share your experience, and we look forward to the opportunity to provide you with a more positive interaction in the future.
Please do not hesitate to reach out to us should you decide to revisit your inquiry, and I can assure you that you won't be let down again.
Best regards,
Switch Experts
DO NOT WORK FOR THESE SCAMMERS
I worked for this company for just over a month August to September and for personal health reasons i left. I have still not received wages which was due on the 15th September and they have even told HMRC they have paid me so i cannot receive Universal Credit, the stress and trouble this has caused me is unbelievable, THEY NEED SHUTTING DOWN. I have gone to ACAS and am persuing a tribunal.
24 oktober 2023
Omdöme utan inbjudan
Svar från Switch Experts
Hi Jack,
Thank you for bringing this to our attention.
We're deeply concerned to hear about your experience, and we understand the distress you've faced as a result.
It's important to clarify that while you were involved in a contractual arrangement through our partner, Intesa Communications LTD, we were not the direct employer.
However, your well-being and the resolution of this matter remain a priority for us.
We will take immediate steps to communicate with Intesa Communications LTD on your behalf, and we also encourage you to please reach out to us if you require any additional documentation that may assist in resolving the matter effectively.
We genuinely empathize with your situation and the difficulties you've encountered, particularly regarding your wages and the impact on your Universal Credit.
Thank you for pursuing the appropriate legal channels and your trust in ACAS to assist you in this matter.
We hope that we're able to work with you and Intesa Communications LTD to find a suitable outcome for you soon.
Best regards,
Switch Experts
Absolute disgusting company.
Absolute disgusting company.
I worked for them in the period of August up until 9th october. No money from them since 15th September. Tryed to communicate with them as they ow me my wage, been blocked and ignored by all responsible I will be going to a solicitor and I will get my money, my friend who worked for them as well told HMRC they paid him and it's been 3 months and hes recieved nothing. Dont work for this company DONT EVEN TRUST THIS COMPANY. They will be taken to court and if I have my way they wont be a company for long I have 4 kids and they have put us in hardship.
9 oktober 2023
Omdöme utan inbjudan
Svar från Switch Experts
Dear Francis,
We would like to express our sincere apologies for the situation you've experienced.
It's essential to clarify that we as Switch Experts were not your direct employer, but rather, you were employed on a subcontracting external basis through our collaboration with Intesa Communications LTD.
We understand your frustration and concerns regarding unpaid wages.
We take this matter seriously and, although we do not have direct control over your employment, we want to offer our support.
We will do everything within our power to ensure your case is escalated to the appropriate channels and resolved as swiftly as possible.
Please rest assured that your well-being and financial security are of great importance to us, and we genuinely hope this matter gets resolved in your favour.
We encourage you to pursue legal action if necessary to secure what you rightfully deserve. In the meantime, Switch Experts will continue to advocate on your behalf.
Thank you for bringing this to our attention, and I really do hope for a swift resolution for you and your family.
Best regards,
Switch Experts
Switch Experts renege on their commitment
Switch Experts promised to cancel the auto renewal on previous provider when switching to new provider, through them. This didn't happen and previous provider got debt collectors involved. When I involved CISAS, Switch Experts would not (have not) been in contact to resolve. Appalling aftercare especially when they make mistakes.
13 mars 2023
Omdöme utan inbjudan
Svar från Switch Experts
Hi Kristine.
I am so sorry to hear about your experience with Switch Experts.
It is clear that we did not meet your expectations, and I sincerely apologise for any inconvenience or financial difficulties this has caused you.
We understand how important it is to cancel auto renewals with previous providers when switching to a new deal.
Our company has strict procedures in place to ensure that cancellations on your behalf are carried out properly, but it's clear that we failed to do so in your case.
We have taken steps to investigate the issue and to prevent it from happening again.
Our team can also reach out to debt collectors on your behalf to try to resolve the matter.
I would be really grateful if you could please give me the opportunity to speak to you directly about your experience.
This enables us to investigate the situation thoroughly and ensure it doesn't happen again.
Please contact me by sending some more details to: customercare@switchexperts.co.uk at your earliest convenience.
Thank you for your feedback. We take all customer complaints seriously, as they help us to improve our service.
I look forward to hearing from you soon.
Best regards,
Victoria - Switch Experts
Sharp operators
I made an online broadband enquiry. The person who phoned gave me a quote and continued to ask me questions. He then confirmed that the contract would be in the post with a cooling off period etc. He had automatically assumed that I would go ahead although at no time had I given any indication of this.
Be very careful - they operate a very sharp hard sale operation.
2 oktober 2023
Omdöme utan inbjudan
Svar från Switch Experts
Hi Christopher.
I'm genuinely sorry to hear about your recent experience with our online broadband enquiry process.
Your feedback is important to us, and we take it seriously.
We apologize if our representative made assumptions during your conversation.
That's not the experience we aim to provide.
Our team is committed to transparency and ensuring that customers feel comfortable throughout the process.
Your input helps us improve our services, and we'll use your feedback to enhance our customer interactions.
If you have any further concerns or would like to discuss this matter in more detail, please send us an email to: customercare@switchexperts.co.uk.
We appreciate your honesty and the opportunity to address this issue.
Thank you for bringing it to our attention and I'm truly sorry again that you experienced this level of service.
I hope to hear from you in the near future and should you give us the opportunity to help you switch and save, we won't disappoint again.
Best regards,
Switch Experts
Total waste of time
Total waste of time. Wanting to switch to broadband without using a landline. Person I spoke to started talking about running a copper wire from a green cabinet to my home.
When I explained the cabinet was half a mile away, and the wire would have to cross a main road, he put the phone down! Not impressed.
31 augusti 2023
Omdöme utan inbjudan
Svar från Switch Experts
Hi Antony.
Thank you so much for bringing this to our attention. I'm sincerely sorry that this was your experience when speaking with one of our representatives.
This level of service is unacceptable and I want to assure you we will take necessary action to investigate and ensure this doesn't happen again.
Our team will also use your feedback to help us enhance our reps' training and communication abilities.
At our business, we work hard to give customers the best solutions we can. It appears that our agent failed to communicate clearly about the technical details of the installation procedure.
We ensure our team are always up-to-date with the latest fibre infrastructure developments across the UK and when discussing your personal options with you, our agent should've considered your location.
I really do apologise again that this was your experience, and I sincerely hope you will give us another chance to help you in the future.
Thank you for your patience and for taking the time to reach out to us.
Best regards,
Switch Experts
I took out a plan with Switch experts
I took out a plan with Switch experts. I was told my new router would arrive on Thursday and to choose a time slot 8-1 or 1-6.
I chose the first one stayed in all morning waiting and at 2pm rang them only to be td oh you need to call the company who you are moving over to as we sent details over....when I then called the company there is nothing on the system for a delivery today.
Also told me we DON'T need to return any of the old equipment which the provider says is untrue as we need to send everything back in the self addressed pack they send us.
FELT THEY JUST OFFER A GOOD SERVICE TO GET CUSTOMERS ONCE THEY HAVE CUSTOMER AND BANK DETAILS THEY ARE NOT BOTHERED STAY AWAY.
28 augusti 2023
Omdöme utan inbjudan
Svar från Switch Experts
Hi Salim.
I'm so sorry to hear about the inconvenience you experienced with our service.
We completely understand your frustration regarding the arranged router delivery and the miscommunication surrounding your switch.
This is not the level of service we strive to provide and I'd like to assure you that I've passed on your message to the relevant department, who are keen to investigate and resolve this for you.
Regarding the information about returning old equipment, I sincerely apologise for any confusion caused.
Our team want to provide accurate and transparent advice to all of our customers, and it appears there may have been a misunderstanding in this case.
We want to assure you that your experience is not reflective of our typical standards, and your feedback is crucial in helping us improve our service going forward.
If you would please be willing to send us some more information about your experience to: customercare@switchexperts.co.uk, we would be really grateful to be able to make things right for you. Our team will also speak to your new broadband supplier on your behalf.
Once again, I really do apologise for the inconvenience you've experienced.
We hope you will consider giving us another opportunity to provide you with the high-quality service that you deserve.
Best regards,
Switch Experts
Looking to change my broadband as BT…
Looking to change my broadband as BT have hiked up prices so thought I would try these first . Left all details on their enquiry website and they called back promptly next day. Was surprised that they asked me all the same questions but went along with it. Asked if they had my email address in case I was called away and they advised me they don’t communicate by email. I said I would sign up to a deal without the opportunity to review the proposal on email and they promptly hung up!!!
30 augusti 2023
Omdöme utan inbjudan
Svar från Switch Experts
Hi David.
Thank you for telling us about your experience, we really appreciate it.
I'm so sorry if our team's interactions with you caused you any confusion or annoyance.
We value your comments since it enables us to pinpoint areas for improvement. Your interest in finding a new broadband deal is of high value to us, however I'm really sorry for any inconvenience caused by repeated questions on our form.
Regarding communication, we recognise that email is a popular choice among customers and can only apologise for this lack of choice.
Our team prefer to converse over phone conversations to help speed up the process and offer more personalised advice, however we acknowledge that multiple communication methods are key.
We sincerely apologise for any interruptions made during the call. This should never have occurred and we will take necessary steps to investigate and improve our service.
If you're still interested in finding a new broadband deal, we can assure you we won't let you down again.
Please enquire with our team and tell us more about your experience by emailing: customercare@switchexperts.co.uk.
I'd like to apologise again and thank you for bringing this to our attention.
Best regards,
Switch Experts
Not a friendly customer service
The customer service was trying to help me. But as soon as he knew that for my situation there is not available services, he just hung up on me without saying anything.
28 augusti 2023
Omdöme utan inbjudan
Svar från Switch Experts
Hi Muthukumar. Thank you so much for taking the time to tell us about your experience.
We sincerely regret any frustration you may have felt while interacting with our team.
Our team are steadfast in their dedication to giving exceptional customer service, and I'm truly sorry that your experience fell short of our customary standards.
Regardless of the conclusion, we will use this incident as an opportunity to improve our service strategy and make sure that every customer receives attentive and respectful support.
Please do not hesitate to contact us if you have any more queries or worries. You can also email us anytime with more information about your experience at: customercare@switchexperts.co.uk, and I can assure you that your message will be passed on to the relevant department immediately.
We're committed to setting things right and making sure that everything goes well moving forward.
We appreciate you giving us the chance to resolve this, and I'd like to thank you again for letting us know.
Best wishes,
Switch Experts
First class customer service. How it should be.
Julian assisted me, who is an absolute credit to the company. He was extremely polite, courteous and very professional. He fully explained my options and recommended a suitable service. Most importantly he listened and took into account exactly what I required before proposing an option and explaining why it met my requirements. I wished all customer service agents were even half as good as Julian. A pleasure speaking to you Julian and thanks for your help. Cheers mate.
23 augusti 2023
Omdöme utan inbjudan
Svar från Switch Experts
Hi Richard. Thank you so much for taking the time to share your experience with us.
We're thrilled to hear about the exceptional service you received from Julian!
It's our commitment to provide first-class customer service, and we're delighted to know that Julian exceeded your expectations.
We're fortunate to have him as a part of our team.
Your kind words regarding his politeness and professionalism are truly appreciated. We'll be sure to pass on your gratitude to him.
Thank you for choosing us, and we look forward to serving you again in the future.
If you ever need assistance, Julian and the entire team are here to help.
Have a great day and take care!
Best wishes,
Switch Experts
Switch Experts Excellent service.
I was helped by Sam who identified the best price for my replacement broadband service. Sam was very friendly and professional ensuring that I understood everything related to the Broadband service being offered by Shell Energy. Thanks Sam.
17 augusti 2023
Omdöme utan inbjudan
Svar från Switch Experts
Hi Paul. Thank you for leaving us such excellent feedback!
Your kind words will mean a great deal to Sam and the rest of our team, as their mission is always to provide a fast, dedicated and personalised service to everyone.
We also hope that your new broadband deal is everything you were hoping for and more!
Please don't hesitate to contact us, should you have any queries or issues at all in the future.
Best wishes,
Switch Experts
Absolutely awful experience
Absolutely awful experience. They were not honest about my monthly cost of broadband, did not tell me about one off charges and did not cancel my other broadband which they advised they’d do. After multiple phone calls, I still don’t have a revised bill with £180 of charges after the first month and I’m still being charged by my original broadband company. AVOID.
8 augusti 2023
Omdöme utan inbjudan
Svar från Switch Experts
Hi Rebecca.
I want to sincerely apologize for the inconvenience and frustration you've encountered.
At Switch Experts, we understand that transparency, clear communication, and seamless transitions are vital when it comes to broadband services.
It's disheartening to hear that we fell short of meeting your expectations in this case.
I've passed on your review to the relevant team members, who are keen to make these issues right for you - especially in regards to the over-charging you've faced from your original broadband supplier.
We will investigate who was responsible for cancelling your existing deal, and also ensure you are reimbursed for any charges you faced.
I'm also sincerely sorry that you weren't able to reach our team - this is something we take very seriously.
Your feedback will play a huge role in helping us grow and improve our service, however, I'm still sorry that you had to experience this in the first place.
If you would prefer to, you can also send us an email including your review and some more details about your experience to: customercare@switchexperts.co.uk to receive a prompt response in writing.
We look forward to assisting you soon.
Thank you again for your patience and best regards,
Switch Experts
I still have not got fully switched
13 juni 2023
Svar från Switch Experts
Hi Michael. Thank you for bringing this to our attention.
I'm truly sorry to hear that your switch hasn't been a speedy and seamless transition.
Our team are committed to providing an efficient service to all of our customers. Please rest assured that I've passed on your message to the relevant members of our team.
We will look into your experience with us as well as liaise with your internet suppliers to ensure your switch over is completed promptly, as well as look at potential discounts we can offer you as a result of the inconvenience you've faced.
You can also contact our dedicated customer support team at: customercare@switchexperts.co.uk to speak to us directly today.
I look forward to speaking with you and getting you connected to your new and improved broadband deal soon.
Thank you again for raising this with us and for your patience. I'd like to apologise sincerely again for the issues you've faced.
Best wishes,
Switch Experts
Brilliant Help & Support
Fantastic help and support from Callen at Switch Experts. Everything was made crystal clear, simple and easy. Extremely helpful in providing information on a related issue we have. Outstanding customer service - friendly and a real pleasure to deal with. Highly recommend.
27 juli 2023
Omdöme utan inbjudan
Svar från Switch Experts
Hi Kate,
Thank you for writing us such a wonderful review!
Callen will be delighted with your feedback, as she was very keen to help you.
I hope your new plan meets and exceeds your expectations and know that we're always easily contactable, should you have any queries.
Thank you again and best regards,
Switch Experts
Svar från Switch Experts
Hi Barry. Thank you so much for your review!
We are delighted to hear that your switching experience was clear, with straightforward advice being offered along every step of the way.
Our team are delighted that we could help you find a new deal.
Should you want to switch and save on any of your other bills, we'd be more than happy to help you again in the future.
Best wishes,
Switch Experts
Explained everything every step ov the…
Explained everything every step ov the way, couldnt have been more helpful
23 juli 2023
Svar från Switch Experts
Hi Wendy.
Thank you for taking the time to leave us such a wonderful review!
We are delighted to have been able to help you switch to a new deal.
It's our mission to help more people save money and time, without ever compromising their connections.
We look forward to working with you again in the future when you're next looking to switch and save on any of your bills.
Thank you again and best regards,
Switch Experts
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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