items missing not received, cant speak to a human, wont just send the missing items, have to issue a gift card to re order, 2nd order in a year both split / multiple deliveries, they dont seem to kno... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Returns process is purposely drawn out to put you off. If you go to your orders on your account you can't select items to return, no, you have to go to their "returns portal" and type in the order n... Se mer
Buying online proved to be an absolute minefield ..... the cord trousers I ordered on 18th January have still not arrived today (11th Feb), despite the due delivery date being 22nd Jan! Superdry's own... Se mer
Jacket ordered on 6th January #32996474 Tracking showing as ‘incident occurred’ via Evri tracking system on 10th January. Order never received. Evri have told me to contact superdry as it’s ‘lost... Se mer
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128 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Cambridge store ⭐️⭐️⭐️⭐️⭐️
What a wonderful trip into Cambridge, my first in over a year!
My shopping experience was made very pleasant by the welcoming and helpful staff in store.
29 maj 2021
Omdöme utan inbjudan
10/10 service Oxford Superdry
Sad thing is people rarely come on here to sing a companies praises.
The customer service I received @ the Oxford store today was amazing. My coat was out of warranty by about a month. Obviously with covid everything has been shut. The manager was great, used his discretion, defiantly owed a beer!
This is the 2nd exchange I've had on my original jacket nearly 2 years down the line. Not many places offer that kind of guarantee.
13 maj 2021
Omdöme utan inbjudan
Big thanks to Chloe at Superdry
Big thanks to Chloe at Superdry for sorting out my order after Hermes lost the item. Quick to respond with a re-order and next day delivery
26 april 2021
Omdöme utan inbjudan
Service was good but the item delivered…
Service was good but the item delivered (gloves) were damaged (a manufacturing issue not delivery damage) so had to be returned - sadly no quality control on merchandise. Refund was quick.
9 februari 2021
Omdöme utan inbjudan
Website returns is easy but eBay store not great
On website they’re stuff is good and returns made easy, however whoever runs the eBay stores shouldn’t be in charge. Wrong item was pictured, noticed after order, order cancellation refused after an hour of ordering (despite the item not being dispatched yet).
Very annoyed to receive an item that wasn’t the correct description (photo) and to have a non response from them on eBay. Look up there eBay reviews if you don’t believe me.
However would and still do buy from the store but the experience has put me off slightly which wins me towards other brands.
28 januari 2021
Omdöme utan inbjudan
Double Whammy
Double Whammy
My wife ordered & received an item from QVC unfortunately she had to return it. She paid £3.95 for Hermes via their website, paid by her card., she printed off the returns label, it was to be collected by Hermes Saturday 31st between 8am – 8pm. No show from Hermes.
Our son regularly has parcels delivered to our address due to him working and someone is always at home. Coincidently he also was expecting a parcel from Super Dry via Hermes to be delivered on the same day.
Our son had an email from Hermes 31st October 2020 at 17:15 saying we tried to deliver your Supergroup parcel, but you weren’t in.
Same day. Same address. I would like Hermes to know we have RING and pay a subscription for all our visitors to be recorded. We also have CCTV cameras also recorded. If anyone would like to view. Unfortunately for Hermes no one from their company came.
I would like QVC & Supergroup Super Dry to now about this. And ask the question why they use a Parcel company like Hermes to deliver for them. Their service on Trustpilot speaks for itself. Surly QVC & Supergroup with exceptional customer care. Needs to re-look at parcel delivery companies with the same commitment.
PS We have not received our sons parcel, nor have they collected our parcel
3 november 2020
Omdöme utan inbjudan
Achtung Betrug
Am 8.März kaufte ich eine Artikel bei Superdry aber der Artikel ist nie gekommen und sie wollen mir auch keine Lieferschein zeigen
obwohl das steht , dass ich personnlich meinen Artkel bekommen habe konnten die keine Lieferschein zeigen
15 mars 2017
Omdöme utan inbjudan
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Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.