Your Reading store didn’t have the side we wanted of the item, but yr shop assistant made an online order for me with free home delivery. Very helpful. Only improvement I would suhgest that you open... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The courier parcel says it’s delivered, when I went to collect my parcel they said it not here. I have raised a request to customer care no response yet it’s been around 10 days now. I don’t have my... Se mer
Outstanding choice of clothes, laid out in collections so any top will go with any trousers or skirts in that collection. Huge changing rooms with seating outside for hubby. Staff at the till were r... Se mer
Processing issue meant I was told they had my parcel when they didn’t and seemed very disorganised when trying to find it. Ended up giving it another customer. I appreciate the time of year though bei... Se mer
Företagsinformation
Om Superdry - Reading
Skrivet av företaget
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensKontaktuppgifter
L12/L13 The Oracle Shopping Centre, RG1 2AG, Reading, Storbritannien
- 01189 510064
4,3
Utmärkt
217 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick delivery,nice service at the store
22 november 2022
Buying & Collecting from store
Buying, returning items could not be any easier with Superdry. Simple, straightforward, no messing around !!
14 november 2022
I came to look for a coat and was…
I came to look for a coat and was greeted straightaway. I found a coat but wanted a different shade of colour, I explained this and straightemaway she looked on the website and found what I was looking for. She told me to go to the till and her colleague will order it for me. The lady at the till was just as lovely and helpful and ordered the coat. They said the delivery was free and that it would arrive in a weeks time. I received the coat 2 days later.... I'm extremely happy with the service and have a a coat I love.
3 november 2022
I order medium jacket through click n…
I order medium jacket through click n collect… I went to collect from reading store ,unfortunately I realized that I need large size so I went next day for exchange,so I was told that large size will be delivered at my home but I have not received my order yet … shazia nazim
21 oktober 2022
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Terrible service… will never buy another Superdry product
Website wouldn’t process the purchase as 1st time customer. As a result couldn’t apply the 10% discount, worth £12.
Advised when ordered that would be delivered to store on Monday 17th October. Headed to Reading store on this day to be told parcel hadn’t even been dispatched. Finally delivered on Wednesday 19th October so had return then with additional fuel and parking expenses. No discount could be offered by the store. Definitely won’t buy another Superdry product as long as I live. Terrible all round.
17 oktober 2022
Svar från Superdry - Reading
Thank you for sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really sorry that we've got it wrong this time. I've sent you an email to get this sorted out for you. Thanks again for taking the time to leave a review. We really appreciate all feedback.
Very good really
24 september 2022
Svar från Superdry - Reading
Hi James,
We appreciate you taking the time to review your recent experience with us. We endeavour to give our customers a really positive experience, so it's really good to hear that everything's gone well. Thanks so much for your review and comments.
Kind regards,
Superdry
Server on a power trip
Went to collect my parcel. One man was serving a lady and her daughter. I waited in the queue, I was the only other person in the store. Another man behind the counter looked at me, started tidying the counter, went back onto the shop floor to put a shirt back on the rack, slowly walked back, looked at me again and finally asked whether he could help me. Clearly on some sort of power trip or just couldn’t be bothered serving. I won’t be returning or shopping with your store again.
27 augusti 2022
Svar från Superdry - Reading
Hi. We appreciate you taking the time to review your recent experience with us. We appreciate you taking the time to review your recent experience with us, so we're really sorry that we didn't get it right this time. We will endeavour to do better next time. We will be passing this feedback on, and value your comments.
Kind regards,
Superdry Care
Excellent support from the staff
17 augusti 2022
Svar från Superdry - Reading
Hi,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.
Superdry Care
Super helpful
The lady in the Reading, UK store was very nice and helpful.
I was updated all the way through and received the parcel on the day was expected.
14 augusti 2022
Svar från Superdry - Reading
Hi Waheed,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Svar från Superdry - Reading
Hello,
We appreciate you sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks so much for your review and comments.
Superdry Care
Bought a jacket online for my partner…
Bought a jacket online for my partner got 10% and when I went to exchange in store they told me I have to cancel that order and wait for the money back in my bank account and had to buy another one (as I got the wrong size) and without the discount. How does that make sense?!! Very disappointing.
Was my first and last purchase there.
6 juli 2022
Svar från Superdry - Reading
Hi Joana,
We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for taking the time to leave a review. We really appreciate all feedback.
Superdry Care
Svar från Superdry - Reading
Hi,
We appreciate you sharing your feedback with us. We endeavour to give our customers a really positive experience, so we love to hear from happy customers. Thanks again for the review. We really appreciate it.
Superdry Care
Excellent quality
Excellent quality and the colour is exactly as shown, very soft on the inside and fits perfectly
15 maj 2022
Ordered item in store and was delivered…
Ordered item in store and was delivered really promptly.
23 april 2022
Very efficient and really quick on the…
Very efficient and really quick on the delivery. Love super dry as a company
22 april 2022
Beautiful coat so warm and just perfect for anyone who feels the cold
Beautiful coat so warm perfect for people that feel the cold
5 januari 2022
Received my items and they’re so nice
Received my items and they’re such good quality 👌
29 december 2021
my order still hasn’t come and it’s…
my order still hasn’t come and it’s been over a week !! this was supposed to a birthday gift i am so disappointed
13 december 2021
Customer service is terrible and…
Customer service is terrible and delivery for online orders non existent.
I’m still waiting for my delivery, customer services are unhelpful plus they’ve chosen to send an expensive parcel via Hermes, one of the worse couriers possible!
3 december 2021
Omdöme utan inbjudan
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