Speedy delivery. Second purchase of identical item as my other daughter wanted same as sister. Store had no more in stock but lovely assistant ordered on iPad had it delivered to daughter in Lon... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Every time I use the store I am greeted by a friendly face and attentive staff that even remember my name. More retail outlets could learn a lot from the way your staff deal with customers. I alw... Se mer
OXFORD Store. Can't fault the brilliant customer service we received in the Oxford store from Anne-Marie. We had a faulty garment and Anne-Marie was so helpful, resolved the issue and turned a negativ... Se mer
I didn’t find that there was any particular customer service elements that I found particularly Noteworthy, but the jacket that I bought still had the grey metal security device attached to it when I... Se mer
Företagsinformation
Om Superdry - Oxford
Skrivet av företaget
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensKontaktuppgifter
216, The Westgate, Queen Street, OX1 1PE, Oxford, Storbritannien
- 01865 791189
4,6
Utmärkt
246 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The very helpful staff
3 december 2023
Scarlett provided a good alternative…
Scarlett provided a good alternative solution and excellent service
27 november 2023
Fantastic customer service in store and…
Fantastic customer service in store and great choice of styles, colours and sizes. Really happy with the very warm good quality coat at Black Friday pricing 😀
29 november 2023
The 20% offer did it for me
The 20% offer did it for me. Plus the chap who answered a few questions at the store was knowledgeable and satisfied all my queries and then helped at checkout
29 november 2023
very lovely staff!
23 november 2023
Fantastic customer service as the staff…
Fantastic customer service as the staff were very helpful & efficient.
28 november 2023
👍 easy to use website
👍 easy to use website, staff at store were great!! quick response and efficient
19 november 2023
Poor quality on essential range.
18 november 2023
Omdöme utan inbjudan
Unprofessional Customer service
I went today to the Westgate, Oxford Branch with my 5 year old son,A male staff member was on the door was very rude to me and picked twice on my child for touching a coat, and touched the door. Very unprofessional and disrespectful and when I told him I'll complain he dismissed it and waved his hand in manner to get out and didn't care less
25 november 2023
Omdöme utan inbjudan
Negative staff on the floor.
22 november 2023
Superdry never disappoints
24 november 2023
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Very good I highly recommend .Great…
Very good I highly recommend .Great experience staff so helpful.
26 oktober 2023
Svar från Superdry - Oxford
Hi, Thank you for sharing your feedback with us. We always do our best to give our customers a positive experience, so we are happy to hear you are happy with your new purchase. Thanks so much for your review and comments. If you loved your new purchase, don't forget to leave a product review as well!
Kind regards, Superdry Care
Praise to Staff
Very helpful staff member. When you didn't have the sizes in store your staff member immediately offered to check online and helped me do my order. This made my shopping experience so much nicer.
22 oktober 2023
Amazing customer service
Amazing customer service. Zip on jacket in shop was a bit dodgy and lady on till was not happy to sell it. She ordered one for free delivery to home address.
19 oktober 2023
Fantastic customer service
I had to cancel my order but I can say the manager at superdry in Oxford Westgate was amazing. She was so helpful
17 oktober 2023
Svar från Superdry - Oxford
Hi, We appreciate you sharing your feedback with us. We endeavor to give our customers a really positive experience, so we're really pleased that everything has gone smoothly. Thanks for taking the time to leave a review.
Kind regards,
Superdry Care
Great customer Service
It was really easy and straightforward shopping online ,plus arrives really quick .
Love Superdy 😍
27 september 2023
Bad delivery and customer service
Though I really liked the product I ordered the delivery did not reach me for almost 2 weeks now. I ordered it to the store to prevent any mishappenings. Yet, I had to walk to the store 2 times amidst my college work to enquire about it. And now it has been returned to the sender with a reason "the size did not fit" which is an absolute lie because I did not even receive the product. I contacted the customer service a couple of times and there was no response. Now I am worried about when the refund will land on my card (as I used an international prepaid travel card to do my payment)
25 september 2023
Svar från Superdry - Oxford
Hi Antony,
Thank you for taking the time to give us your feedback. We always do our best to give our customers a positive experience, so we're really sorry that we've got it wrong this time. We have sent you an email to get this sorted out for you. Thanks again for taking the time to leave a review. We really appreciate all feedback.
Kind regards,
Superdry Care
Easy browsing
Happy to shop without hassle try jackets on which helped immensely size decisions as they vary sooooooo much
18 augusti 2023
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.