Well, received the package ,good sevice delivered promptly but, the condition was Absolutely abysmal The casual trousers was packed and presented like a piece of Rag.To say I payed £56 pound for th... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It was a new member of staff, she was lovely & very helpful, went to a lot of trouble with ordering my coat but she did a great job.. I got it delivered at home & on plenty time for Xmas.. thanks so m... Se mer
Received great customer service from 2 girls at the desk at merry hill shopping centre Dudley. They order the item for me by using their on device. Delivery was free and material was amazing and it wa... Se mer
After trying on the jacket in store and seeing the quality, as some items I've purchased recently have fallen well short of quality of years ago. I ordered online saved having to carry shopping aro... Se mer
Företagsinformation
Om Superdry - Merryhill
Skrivet av företaget
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensKontaktuppgifter
Unit L84-85, Merryhill Shopping Centre, DY5 1QX, Brierley Hill, Storbritannien
- 01384 483169
4,6
Utmärkt
228 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant quality clothing perfectly…
Brilliant quality clothing perfectly priced brilliant sales always feel good when I walk out the door lovely friendly helpful staff and support the blue light card
4 september 2024
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Always helpful staff and quality clothes
27 augusti 2024
Svar från Superdry - Merryhill
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Customer Care
Worst experience I’ve had in a very…
Worst experience I’ve had in a very long time. The so called manager at this shop needs talking to we was in the changing rooms trying different pieces when he came in slamming all the curtains back for each cubicle as tho he was looking for something. He stared us out so we asked if everything was ok he replied he works here and for us to carry on I was shocked I thought it was a nightclub for a second
A simple can I help would of done
Embarrassing
31 augusti 2024
Svar från Superdry - Merryhill
Thank you for taking the time to give us your feedback. We always do our best to give our customers a positive experience, so we're really sorry that we got it wrong this time. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind regards,
Superdry Customer Care
Return an item with no problems
I returned a shirt without a receipt but I was still able to exchange for other items
29 augusti 2024
Staff courteous and helpful
Staff courteous and helpful. Products good quality. Premises clean and inviting.
22 augusti 2024
Svar från Superdry - Merryhill
Hello,
We appreciate you sharing your great in-store shopping experience feedback with us.
We endeavor to give our customers a really positive experience, so we appreciate your feedback regarding our Merryhill store and staff.
Thank you for shopping with us, we really appreciate it!
Superdry Team
Staff always extremely helpful
11 augusti 2024
very helpful in the shop
7 augusti 2024
Great all round experience
The shop assistant who did the order for me. She was extremely professional, polite and helpful. She deserves a special mention.
My daughter is very happy with her new top.
30 juli 2024
I returned goods and was dealt with…
I returned goods and was dealt with very quickly, so much so that I bought another item with the refund.
Great service from the team
4 augusti 2024
Poor sizing
Your clothing is good, however the sizing is ridiculous!
I have already emailed customer care venting my frustrations.
I tried on X3 sets of shorts all the same size 36" all differing sizes from 2" to 4" too small. Two of the shorts were the same product of the same colour both labelled the same size but were around 2" in difference.
This is not the first time. Your shirts say Large but must be Meduim at best I have to buy a 3XL from superdry when EVERYWHERE else I buy a Large!
Sort your sizing! I'll not be shopping at superdry until it's been addressed!
28 juli 2024
Svar från Superdry - Merryhill
Thank you for taking the time to leave a review. We always do our best to give our customers a positive experience, so we're really sorry that we didn't get it right this time. We will endeavour to do better next time. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind regards,
Superdry Customer Care
Good customer service and also do…
Good customer service and also do Bluelight discount, although I think should be 20% not 10%. 👍🏾
16 juli 2024
Svar från Superdry - Merryhill
Hello,
Thank you for taking the time to share your shopping experience at our Merry Hill store.
We always do our best to give our customers a positive experience, so we're really pleased that you're happy with the service.
Thanks for shopping with us, we really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
S/Dry Merry Hill
Maybe a little light on staff waited around at the till for a while but the woman that completed the purchase was lovely, really really lovely 😻
8 juli 2024
Svar från Superdry - Merryhill
Hello,
Thank you for sharing your feedback with us about your shopping experience at our Merryhill store.
We endeavor to give our customers a really positive experience, , so we're really happy to read your comments.
Thanks for shopping with us, we really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Staff in the shop was helpful and knew…
Staff in the shop was helpful and knew what I was after. Really good quality clothes.
2 juli 2024
Svar från Superdry - Merryhill
Hello,
We appreciate you sharing your feedback with us about your shopping experience in our Merry Hill store.
We always aim to offer the best service to our customers every time, so we're really happy to read your great comments.
Thanks for shopping with us, we really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Svar från Superdry - Merryhill
Hi Davie,
Thank you for taking the time to give us your feedback, we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
Went on line for a good jacket and…
Went on line for a good jacket and found cheaper and delivered into store next day. Brilliant service
6 juni 2024
Svar från Superdry - Merryhill
Hi Vanessa,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want you to have a great experience, so we love to hear from happy customers.
Thanks so much for your review and comments.
Kind regards,
Superdry Care
Quality products
Quality products friendly staff but not pushy. I shop in this store quite regularly so know what to expect. Definitely recommend.
15 juni 2024
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