Easy to order online, speedy delivery via InPost at my local shop However the sizing was very snug so i needed a larger size (no way was the model wearing medium size), no option to exchange, so end... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The help from the staff involved was top tier. Both the Shop Manager & the assistant who helped me made me feel valued as a customer. They were efficient & well informed. calm & patient - even when... Se mer
What made my experience great was the attention to customers. Both on the shop floor and at the till. The fitting rooms had someone available and the team were always about making sure the store looke... Se mer
I am new to this country, and this was my first experience buying clothes here. I am not familiar with your company, so I wanted to share my thoughts. There were so many clothes in the center, and as... Se mer
Företaget har svarat
Företagsinformation
Om Superdry - Leeds Trinity
Skrivet av företaget
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensKontaktuppgifter
18-24 Albion Street, LS1 6HX, Leeds, Storbritannien
- 01132 469772
4,4
Utmärkt
170 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Went into the said shop was helped by a…
Went into the said shop was helped by a member of staff and purchased my coat every thing was top quality service
18 januari 2022
Speedy free delivery
Speedy free delivery. Communication through the order and delivery status.
4 januari 2022
Excellent service from start to finish…
Excellent service from start to finish in both towns, professional and friendly staff. Ordered hoodie in Leeds and picked up in Hull could not ask for more.
31 december 2021
Excellent service and prompt delivery
28 december 2021
My item still hasn’t arrived despite…
My item still hasn’t arrived despite the staff in store promising it would arrive for the 21st December. I went in store to ask where the item was and they fobbed me off saying I needed to go on line. The queue online was ridiculous and when I eventually got through they couldn’t help. Worst customer service.
28 december 2021
Very good service
11 december 2021
Packaging Arrived all open on delivery…
Packaging Arrived all open on delivery phoned the call centre to not a good answer
Not even offered a refund or change given that the coat was marked and dirty - reason for this was bag was to small for coat
24 november 2021
Waterproof coat
Fantastic service. Ordered my coat one day and it arrived the next day. Unfortunately had to return as too tight. Return was easy online and exchange requested for bigger size. Text messages we received to track return and received the exchange day after!! Coat fits lovely great styling with lots of pockets which I like and is fabulous. Cosy and warm and waterproof. Good competitive prices. Also washable. Can’t fault Superdy.
23 november 2021
Excellent service and staff
Excellent service. The Leeds store staff went out of their way to find exactly what I was looking for while holding friendly conversation. I was extremely impressed at how on both my visits both sets of staff we’re immensely helpful and friendly. Made shopping a total delight.
17 oktober 2021
Some Counter staff not customer friendly
1. Bad experience with counter staff while collecting my replacement as this was shipped from warehouse. I guess she is not enough trained and not customer friendly.
13 oktober 2021
Excellent product and service…
30 augusti 2021
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Goods haven't arrived yet after 1-week…
Goods haven't arrived yet after 1-week and your asking for a review??
30 augusti 2021
Svar från Superdry - Leeds Trinity
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and are disappointed to hear that on the occasion, you feel this was not done.
We are happy to see one of our customer service advisors has since dealt with the issue.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Tshirts all ordered same size and as…
Tshirts all ordered same size and as per size guide. 2 fit OK. 1 would be too tight on a small person. Why are all sizes not the same.
9 augusti 2021
Svar från Superdry - Leeds Trinity
Hi,
We are sorry to hear of your unhappiness with the sizing of our products.
As there are no official British guidelines on sizing, interpretations do vary between companies. Superdry is notoriously a slim fitting brand, which may mean that some customers do choose to go up a size compared to when they shop with other retailers.
It is also possible for two products of the same size to differ slightly in size depending on how each item is designed to fit. For example, two T-shirts in a size M will fit differently if one is a slim/tailored fit and the other is designed to be a box/baggy fit.
We still however want it to be easy for our customers to pick the right size for them, so we regularly run ‘fit’ sessions to ensure our sizing is consistent and in line with the rest of the market as possible. We also include a ‘fit finder’ on each product page on our website to help our customers pick the correct size when shopping online.
We welcome all customer feedback and appreciate that the time you have taken to review us. It is through feedback such as yours that we can address areas for improvement and continue to meet our customer’s needs.
Kind regards,
Superdry Care
Great shopping experience and good quality purchases.
Michael at your Leeds store is amazing and a huge thanks for your help on Saturday. You spent the best part of an hour in store with us helping my teenage son to buy jeans, t shirts, polo shirts, sliders and a bag. He is now college ready and the time spent in store was very productive.
The quality and price of the purchases that we made were great too Thank you.
2 augusti 2021
Love the store
Always friendly, always helpful staff. The shop floor a little packed and not very easy to find something specific but the staff member is always on site to help. A little to work on is: Till service a little slow and the lighting in changing rooms a bit dull. I am a forequarter visitor/customer to the store and love it
25 juli 2021
Excellent service
Joshua was very helpful today, he provided excellent service and answered all my questions.
10 juli 2021
Omdöme utan inbjudan
Easy in store click and collect
I popped into Superdry Leeds to look for some new cargo trousers. Unfortunately they didn't have any in my size, so the store clerk helped me use the click and collect option to deliver a pair to the store that would fit. After a couple of days I got an email and voila I went in the store and picked them up. Staff super helpful and very friendly. Great shopping all round shopping experience
10 maj 2021
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.