SupaGrow Omdömen 

117
TrustScore 2 av 5

1,8

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I'd love to know how they label this as Farmyard Manure when, according to their website it only contains 8% organic matter. Surely Farmyard Manure is 100% organic material? So it looks like the... Se mer

Betygsatt 1 av 5 stjärnor

I would strongly advise anyone considering Supagrow Organic Compost to look elsewhere. In my experience, the smell was absolutely unbearable. It wasn’t just the normal earthy smell you’d expe... Se mer

Betygsatt 1 av 5 stjärnor

My fault for buying cheap and not reading the label properly as I didn’t realise until too late this wasn’t multipurpose compost for potting up. It was sold next to all the multipurpose ones and I was... Se mer

Betygsatt 3 av 5 stjärnor

Bought quite a bit of the manure and compost this year (40 bags). Manure needs digging in, as a mulch it dries too quickly and blows away. Compost is reasonable for organic matter and further digging... Se mer

Företaget har svarat

Företagsinformation


Kontaktuppgifter

1,8

Dålig

TrustScore 2 av 5

117 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 7 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

1,8

Alla omdömen

(117)

17 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Excellent

The topsoil was excellent. There were no stones, lumps of mud, glass, etc.
Would certainly use again.

8 mars 2023
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Hi Graham,

Thank you for your amazing 5 star review! We are thrilled you love our product as much as we do! Please send any photos of your projects to sales@supagrow.co.uk we would love to see them.

Happy Gardening 🌼🌼🌼
Tarmar

Betygsatt 5 av 5 stjärnor

ProBlend Premier Gold Topsoil

First time using this company. Ordered a pallet of 50 bags of ProBlend Premier Gold Topsoil through Gravelmaster. Very good price and the soil seems to be very good. A few twigs and stones but well impressed with the product.
The product arrived on the selected delivery day.
Will definitely use them again.
I highly recommend them.
Thank You.

8 mars 2023
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Hi Martin,

Thank you for your review ⭐⭐⭐⭐⭐
And for your first order with Gravel Master.
We are thrilled you are impressed by our service and product.

Hope to see you again soon,
Kind Regards
Tarmar

Betygsatt 4 av 5 stjärnor

The goods arrived as planned

The goods arrived as planned, however a little more communication that's its on its way would have been good

8 mars 2022
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Hi Neil,

Thank you for your review, and for your feedback.

We appreciate that communication is crucial and are always working with our logistics partners to improve this.

Kind Regards
Tarmar

Betygsatt 5 av 5 stjärnor

Good quality soil with very helpful…

Good quality soil with very helpful customer services. The driver/deliverer went the extra mile delivering it to our door even though he couldn’t get the lorry through because of parking difficulties! Thank you Dave.

8 mars 2023
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Hi Gill,

Thank you for your fantastic five ⭐ review. We value ourselves on going the extra mile for all our customers. We hope to hear from you again very soon.

Happy Gardening 🌻
Tarmar

Betygsatt 5 av 5 stjärnor

Easy to order and arrange for delivery

Easy to order and arrange for delivery. Driver was great at making sure to get the load as close as possible to my front gate. Not and easy task

7 mars 2023
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Hi Michael,

Thank you for your amazing five star review ⭐⭐⭐⭐⭐
We are thrilled that you had a positive experience dealing with Gravel Master and we hope to see you back very soon.

Kind Regards
Tarmar

Betygsatt 5 av 5 stjärnor

Great Soil Improver and delivery

My order of soil improver arrived on time and on two pallets. The quality is very good. I would have gladly given a five star rating however one of the bags was split. This is the fouth time I have ordered from Gravelmaster and I'm just about to order some turf. I'll be delighted if the quality is similar to my previous orders.

7 februari 2023
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Good Afternoon Brian,

Thank you so much for your review.

I apologise that one of your bags were split, I hope this did not inconvenience you too much. I have spoken to my customer service team and they informed me that they have agreed with yourself the credit for the cost of the damaged bag towards your next order.

I can see that you are a long and loyal customer for Gravel Master and I thank you for your feedback. I hope we can continue to supply you and help you create all your garden projects well into the future.

Kind Regards
Tarmar

Betygsatt 4 av 5 stjärnor

Top quality product at a good price

Top quality product at a good price. Delivery was delayed slightly but the drop was exactly where I wanted it.

2 mars 2023
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Hi Malcom,

Thank your for taking the time to leave a review... and for your feedback!!!

As I am sure you can appreciate delays are sometimes unavoidable. Saying that can I ask if a member of the team kept you informed, I only ask as communication is something that we are constantly striving to improve on.

I am glad you happy with the drop location 🚛🚛🚛

I look forward to hearing back from you.

Regards
Tarmar Wagstaff

Betygsatt 5 av 5 stjärnor

Bought ProBlend Multi-purpose Soil in a…

Bought ProBlend Multi-purpose Soil in a bulk bag from GravelMasters. Great quality product efficiently delivered

1 mars 2023
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Hi Chris,

Thank you for your 5 star review!

We love our products and are thrilled that you feel the same.

Was there anyone in particular who helped you with your order? We are always keen to recognise our fantastic staff...

Happy Gardening 🌻
Tarmar Wagstaff

Betygsatt 5 av 5 stjärnor

Dug into soil borders worked really well

16 februari 2023
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Hi Addison,

Thank you for your 5 star review! Our product really is amazing and I am thrilled you love it just as much as we do.

I know the growing results are fantastic and I would love to see some photos of your gardening projects.

Please feel free to send them to sales@supagrow.co.uk.

Happy Gardening !
Tarmar Wagstaff

Betygsatt 1 av 5 stjärnor

Recycled landfill ?

I bought the peat free organic compost from Homebase as it sounded like a healthy product and was on offer. I laid it in raised beds a month or two ago and today lifted back the hessian and to my absolute horror, I see it contains crushed glass, pink and blue plastic pieces, fragments of polythene and plastic rope. This is just unacceptable, I have been working very hard to regenerate my soil and repair damage that has taken place in the past just to find I have chucked recycled landfill on top. Shameful selling this as organic compost.

8 februari 2023
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Good morning Kerry,

I apologise that you appear to have had a bad experience with our product and I do hope that you will give us the opportunity to discuss this with you in more detail.

Are you able to send through some product images to our sales@supagrow.co.uk and we will have one of our technical team members to give you a call.

Regards
Tarmar Wagstaff

Betygsatt 5 av 5 stjärnor

Fine consistency, but good value

It's the cheapest stuff in homebase, it's peat free and organic.

I make my own compost for my garden, but I've been buying this stuff for my clients. Used for incorporating into backfill soil and as a top dressing soil improver.

Works well, stinks like manure as other commenters have pointed out. Don't see that as a problem, just smells like rich stuff. No problems so far, been using it a couple months now.

It is very fine in consistency though. Not as free draining as some others. Not necessarily a bad thing, just be mindful of what you plant in it.

Each bag has been well filled, it's great value for money and it's peat free. Good stuff

12 oktober 2022
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Good afternoon

Thank you for taking the time to post your review.

Happy Gardening!

Tarmar

Betygsatt 2 av 5 stjärnor

Sold two for the price of one and now I…

Sold two for the price of one and now I know why….it’s the smell. I grew up on a farm I live in a rural area I’m pretty immune to slurry and deadstock smells but this is awful I mean really awful. The last time I smelt anything like this it was arable farmers spreading waste from a treatment plant.the compost it’s self looks normal I might be very good. Won’t be buying it again.
In reply to supagrow that the smell is normal as it shows that the compost is still,composting, where to begin the compost is mostly dust if can’t possibly breakdown anymore and I have been making compost for years…..it has no smell but then I’m only composting garden waste!!!

15 oktober 2022
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Good morning Gill,

Thank you for taking the time to reply, and for your comments.

Please be assured the strong smell is normal and is actually a good sign as the product will still be composting.

If you would like to contact us on sales@supagrow.co.uk one of our technical team would be happy to give you a call to discuss this further.

Kind Regards
Tarmar

Betygsatt 1 av 5 stjärnor

SupaGrow “farmyard manure”! Really?

SupaGrow farmyard manure. I’m old enough to know better! Read the reviews before you buy not after and if something is sold cheap it’s for a reason. I bought 10 bags from Homebase, when I opened the first one I should have returned the remaining 9. Only having to load them back into the car and then unload at the other end stopped me. Each “50 litre” sack is possibly two thirds full and the “farmyard manure” is black dust with a few bits of twig in it. There is no bulk to this at all just dust. No wonder there were no reviews on the Homebase website.

8 oktober 2022
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Good morning James,

I apologise that you appear to have had a bad experience with our product and I do hope that you will give us the opportunity to discuss this with you in more detail.

Are you able to send through some product images to our sales@supagrow.co.uk and we will have one of our technical team members to give you a call.

Regards
Tarmar Wagstaff



Betygsatt 5 av 5 stjärnor

Greatb for beds and borders / topsoil v good

Used the compost as a mulcher in the beds and borders workingwell. Used the soil for lawn fantastic easy to use.

7 september 2022
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Morning Daniel,

Thank you for your review, and I notice this is your second time purchasing Supagrow and your second 5 star rating, thank you! Happy Gardening :)

Kind regards
Tarmar

Betygsatt 1 av 5 stjärnor

Stay away from poor compost

I wish I had seen these reviews before buying bags from Homebase. As a keen gardener, good compost should not give off this kind of smell (and if there is any smell, it should go in a matter of days once aired and dug in.
Would not recommend this product to anyone, I used it when reseeding my lawn and now I just feel like I am in a farmyard. However you are creating this compost, something is clearly wrong with your manufacturing or storage process. I hope it doesn’t kill off my newly seeded lawn as I will have to then buy all new bags of grass seed and start all over again.

15 september 2022
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Good Morning Matthew,

Are you able to send through some product images to our sales@supagrow.co.uk and we will have one of our technical team members to give you a call.

Kindest Regards
Mollie

Betygsatt 1 av 5 stjärnor

Compost kills plants!

as many others stated, this product killed most of my trees, the product is not good even for the price (special deals in homebase) just get something else!

1 juli 2022
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Good Evening EJ

Thank you for your review,

If you can provide your contact details for us on sales@supagrow.co.uk one of soil experts will be in touch.

Kindest Regards
Mollie

Betygsatt 1 av 5 stjärnor

Rancid Supagrow organic compost…

Bought 14 bags of Supagrow organic compost from Homebase whilst out shopping with my young family. Whilst driving home noticed a extremely foul smell coming from my boot and my kids were complaining of the horrendous smell to the extent they were nearly sick. Fully opened all the car windows to get rid of the smell, but to no avail. The smell was so foul and overpowering it was still in the car throughout the 30 min drive home!

Got home and had to get everyone showered and all clothing washed as the smell was everywhere, not to mention my car which was full of this rancid smell and after a home valet, still smells of the stuff a day later. Having to get it professionally valeted!

Called Homebase to complain and for them to send their vans to collect, but told cant do that and the smell is rencid and normal? So they were unwililing to help ! I am a long term gardener and never had such rubbish rancid compost! It was a impulse buy and seemed a decent offer .

I am ultimately concerned that me and my family have been sat in the car inhaling such poison on the drive home and have all developed a sore throat and can still smell it everywhere?

Do not buy this stuff it is extremely foul and in my opinion toxic/poisonous.

I am stuck with these bags and just want rid, Homebase or Supagrow need come and take this rubbish back!!!! This stuff should not be sold or should come with a health warning!

4 september 2022
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Good Morning,

Thank you for taking the time to review the product. I am sorry to see the experience you seem to have had.

Please be assured the strong smell is normally and actually a good sign as the product will still be composting.

With the recent hot weather this also creates an odour from the products being compact.

If you could reach out to us on sales@supagrow.co.uk we will have a specialist team member call yourself.

Kindest Regards
Mollie

Betygsatt 1 av 5 stjärnor

Bought 10 bags of organic compost soil…

Bought 10 bags of organic compost soil improver from a Homebase, as it looked perfect for what I wanted to improve my clay soil. The cost and package lured me in as it looked perfect. I used 3 bags and 7 have gone into a skip. I Followed all the instructions for a top dressing soil conditioner to improve soils. Within a week it’s started to kill my plants, if it kills my expensive palm tree I’m gonna go mental. Please don’t use this stuff it’s absolutely vile gear and smells and looks like Tar. I have no idea what’s it in. Please wake up Homebase.

4 september 2022
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Hi Chris!

I am sorry to be hearing this, it doesn't sound like our product at all! Personally using this product I had a much different experience so would love to get in touch with yourself to discuss further.

Could you email over the best contact number to sales@supagrow.co.uk.

Kindest Regards
Mollie

Betygsatt 1 av 5 stjärnor

supagrow “ farmyard manure “…

Bought supagrow “ farmyard manure “ from Homebase and the smell is horrendous, just a chemical smell and couldn’t even find any manure in the bag, it should be renamed Find the Richard the Third ,a complete waste of money and Homebase should be ashamed selling it.

1 september 2022
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Good Morning Marie!

I am sorry to be seeing this, you may see from other comments the smell is actually a good sign! As much as it may not seem it.

Would you be able to reach out on sales@supagrow.co.uk with a contact number and one of our specialists will give yourself a call.

Kindest Regards
Mollie

Betygsatt 1 av 5 stjärnor

Not satisfactory

Got 4 at The Range. Can't accept the stinky and irritating smell. Also wonder about the volume, the bag is about 70% filled to me, so 35L-40L maximum, not 50L. Regret that I have opened 2 bags to check the quality, otherwise I will return them right away. Also regret not checking consumer's comments before purchasing. More, sorry to know I am not the only one to have such experience with this brand.

1 augusti 2022
Omdöme utan inbjudan
Logotyp för SupaGrow

Svar från SupaGrow

Good afternoon,

We are sorry to hear that you appear to have had a bad experience with Supagrow, we certainly pride ourselves on our product quality so customer feedback is very important.

Please can I ask that you send some images of the under filled bags to sales@supagrow.co.uk and one of our experts will be in touch where we will happily look to resolve all your points mentioned above.

Kind Regards
Supagrow

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