SunSpaces Omdömen 

266
•
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

It's not everyday that one decides to buy a 6 x3 metre Sun Room. I carefully researched 4 Companies and Sunspaces were streets ahead. Firstly, their brochure was superb, secondly the Sales Rep. Luke... Se mer

Betygsatt 5 av 5 stjärnor

Great service from start to finish from Dimitar to Michael and especially the Sunspaces installtion team! any niggles were sorted out promptly! very happy with Sun Room in terms of quality and inpart... Se mer

Betygsatt 4 av 5 stjärnor

Very nice 4m x 3m Aspire Veranda. Ordered easily after a couple of phone calls to Luke (sales). Kept up to date with delivery and later installation dates by Rebecca (customer services). Installati... Se mer

Betygsatt 5 av 5 stjärnor

Our sunroom needed a ceiling light repair.This necessitated being on the roof for 1 hour to rewire.Neil carried out this in the pouring rain yesterday.He got soaked but did not complain.Top class serv... Se mer

Företagsinformation

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Skrivet av företaget

SunSpaces is part of the Greensquares family, a trusted name in premium outdoor living solutions since 2004. We specialise in designing and installing high-quality glass and aluminium structures that help homeowners enjoy their outdoor spaces throughout the year. Our product range includes stylish glass verandas, bespoke garden sunrooms, glass rooms, and outdoor living extensions, all tailored to complement your home and lifestyle. Glass Verandas: Choose from pitched or flat-roof aluminium verandas with glass or polycarbonate roofing options. Available as wall-attached or free-standing structures, our verandas provide the perfect way to extend your outdoor living season while adding style and value to your property. Garden Sunrooms: Our fully glazed garden sunrooms are designed for true year-round outdoor living. Featuring German-engineered aluminium frames, sliding glass walls, and optional heating and lighting systems, they create a bright, comfortable space that seamlessly connects your home and garden. Why Choose SunSpaces? • 360° panoramic glazing • Year-round outdoor living solutions • German-engineered quality and durability • Bespoke designs tailored to your home • Expert installation and dedicated customer service For over 20 years, we've helped thousands of homeowners transform their outdoor spaces with beautifully designed, long-lasting products that combine innovation, quality, and style.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

266 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,7

Alla omdömen

(266)

28 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Cannot thank the whole team at…

Cannot thank the whole team at Sunspaces enough! From start to finish everyone has been a pleasure to deal with. What is most pleasing though is that the finished product exceeds expectations! We would highly recommend.

11 september 2023
Omdöme utan inbjudan
Logotyp för SunSpaces

Svar från SunSpaces

Hi Peter.

Thank you for your positive feedback and kind words. We're delighted that you had a positive experience with our team and that the finished product exceeded your expectations. Thank you for choosing SunSpaces!

Kind Regards,

The SunSpaces Team.

Betygsatt 2 av 5 stjärnor

Disappointed

I love the look of my veranda however I have only given 2 stars as VERY disappointed with it as I am unable to use the space as I wished it has leaked from day one so I’m still having to bring in soft furnishings 6 weeks now still no one has been out to look at despite my emails asking them to fix it
They came out and I have literally been told it's down to the weather REALLY REALLY BAD told me

26 juli 2023
Logotyp för SunSpaces

Svar från SunSpaces

Hi Susan,

Thank you for your feedback. We're very sorry to hear that your brand-new SunSpace is leaking and apologise for the delay in coming out to fix it. We are working on improving our internal process to handle these problems a lot more efficiently.

We have arranged for our team to ensure that your leak is fixed and this problem is therefore resolved next week. Thank you for your patience.

UPDATE - It has come to our attention that one of our installers wrongly attributed the problem to adverse weather conditions. Please be assured that this is not the case, as all our verandas and sunrooms are designed to be water-tight in close proximity to the house.

We want to assure you that we are actively investigating the matter and are committed to identifying the root cause of the issue promptly. Our dedicated team is working diligently to rectify the situation, and we appreciate your patience and understanding during this process.

Kind Regards,

The SunSpaces Team.

Betygsatt 5 av 5 stjärnor

Purchased a 6x3 m veranda

Purchased a 6x3 m veranda and after comparing with other suppliers I can honestly say that this was and is the best quality product by far. The installation team worked tirelessly through inclement weather to complete the installation. I consider them to be first class.
I do however wish to share a few learned points from a health and safety perspective.
A 2 man team should not be expected to lift and install a reinforced beam. Additional manpower was provided after the initial failure to lift the beam onto the support jacks.
Accessibility issues was not identified for the glass lay down area which meant a little disruption but was overcome.
Overall I would throughly recommend both the product and installation teams. Thank you.

2 september 2023
Omdöme utan inbjudan
Logotyp för SunSpaces

Svar från SunSpaces

Thank you for taking the time to leave us a positive review Derek. We wanted to let you know we have taken your advice onboard and are moving towards a 3 man team going forward.

Kind Regards,

The SunSpaces Team.

Betygsatt 2 av 5 stjärnor

Great product - dreadful service over ongoing problems

Love the product and have loved using it but the follow-up customer service has been dreadful.
My glass room was installed 2 years ago and has never been sealed the way it needs. It leaks where it meets the house wall whenever it rains and it leaks where the drainpipe is sited, so the floor there is permanently green and as the water spreads the rug and feet of the furniture get wet.
I had 2 return visits in the first 12 months but they didn’t solve the problems.
I have been chasing for a 3rd visit since January of this year and have either been ignored or told that 'the manager will be chased' and 'rest assured' and 'we will do out best to fit you in' but nothing has been done. When I said I felt I had no choice now but to get some legal advice I was told I would have a visit to sort it out on 21 August. Then I was told that this was not going to be possible so it would be on 30 August instead. Nobody came and no reply to my email requesting confirmation. No updates and they have ignored my request to find a 3rd party who could do the work instead and bill them.
The product and concept are great and all the fitters were lovely people but the whole experience has been let down by the follow-up. I would think twice about using this company if I were you.

30 augusti 2023
Omdöme utan inbjudan
Logotyp för SunSpaces

Svar från SunSpaces

Hi Anna,

Thank you for taking the time to share your feedback with us. We appreciate your kind words about our product and the professionalism of our fitters. We sincerely apologise for the issues you've encountered with our follow-up customer service, and the inconvenience this has caused you.

We would like to assure you that your concerns are being taken seriously, and we are committed to resolving the issues with your glass room. Our team is currently reviewing your case and will make every effort to schedule a visit as soon as possible. We understand the urgency of the matter and will work diligently to rectify the situation.

Additionally, we apologise for any miscommunication or delays you've experienced in the past. This is not the level of service we aim to provide, and we are taking steps to improve our communication and response times to ensure a smoother experience for all our customers.

Kind Regards,

The SunSpaces Team.

Betygsatt 5 av 5 stjärnor

We are delighted with our sunspace…

We are delighted with our sunspace canopy. It has taken our outdoor space to a new level and we’re very much enjoying making full use of it.
The whole team from planning to installation were extremely helpful and we were very impressed with having the whole job complete it one day.
We would highly recommend to anyone.

20 augusti 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

It’s been a terrible experience to date…

It’s been a terrible experience to date and we are no closer to having the problem resolved. Poor communication and chasing throughout is the first thing that comes to mind. They surveyed the site twice and were very confident in delivering the Varanda to the highest of standards. The measurements were all wrong from width to length and they decided to cut everything down even the glass and even after that we are waiting for parts. We found it unacceptable to be paying that sort of price when we preferred to pay for what we wanted due to the glass being chopped down on each end and clearly visible however they would not do this. So we are at a standstill and I have had no choice to leave such a review based on the poor experience to date. I really hope they come back and resolve this as it’s not nice having aluminium and glass in the garden with kids running around. It’s so unsafe and very very unprofessional. Even my front driveway has glass on it. So right now I wish I never went ahead with any of this and that everything was back to the way it was before the works began.

25 juli 2023
Logotyp för SunSpaces

Svar från SunSpaces

Hi Raj Cruez. We note that you have also left a similar 1 star rating on a competitor's website. We have been in constant dialogue with you during the entirety of your project and your demands have become increasingly unreasonable. We remain ready to find a solution to work with you to achieve a satisfactory outcome. Kind Regards, SunSpaces.

Betygsatt 5 av 5 stjärnor

Forget buying a Conservatory!!!

Forget buying a Conservatory, a Glassroom is the way to go.
From being fully enclosed and protected from the weather to sliding all the glass doors open and being part of the garden - amazing! The Glassroom has been an eye opener to all our visitors.
The construction team did a great attention to detail job, we had one faulty item that was quickly rectified.
Communication with the company was faultless and always available to help.
When you buy a Glassroom keep all the wooden packing, it is great for making raised beds!

10 augusti 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Its been great having a project with…

Its been great having a project with this company. Dedicated team of people. Shout out to Ben who has been a support from start to finish. Only problem is which is quite an issue for us our sliding door glass has got no lock to secure. I never thought this is not standard. But overall we are satisfied.

11 juli 2023
Betygsatt 5 av 5 stjärnor

We are delighted with our new SunSpace…

We are delighted with our new SunSpace veranda. There hasn't been a day we haven't used it, even in torrential rain!
The Sales team were knowledgeable and supportive but never pushy; going above and beyond to explain the requirements needed to enable quick and easy installation, even before the patio was built. Installation team were efficient, friendly and left us with a clean outdoor space we could instantly.
A great company who we would recommend to anyone!

20 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great outdoor living space

We had a glass veranda installed which has provided the perfect extension to our home creating a versatile outdoor living space. SunSpaces were great from start to finish, with their communication, installation, and clear up. We would definitely recommend SunSpaces - thank you!

17 augusti 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fabulous and professional company to…

Fabulous and professional company to deal with from the first introduction through to the survey, detailed plans and installation. Very competitive in this field with good communication and fitters. I can honestly recommend this company if you are thinking of having a canopy.

25 oktober 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I dealt with Luke who was very helpful…

I dealt with Luke who was very helpful in getting my project over the line.
We didnt want the legs on the end of our veranda as one of the legs would have been on the middle of the path.
Luke got this sorted for us an im pleased with the outcome, the build quality is extremely good.

16 oktober 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We had a glass room installed by…

We had a glass room installed by SunSpaces about 10 months ago. It's a fantastic combination half way between bare patio and conservatory, and we've been using it lots! Love it!
The product quality seems fine, not had any issues other than those that come with the concept of a glass room, and the installers did a great job.
The company was generally helpful and responsive.
The only minor issue is a non- standard drain.

12 september 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Highly Recommend

Highly Recommend - Sunspaces

After Lukes initial visit and expert advice on Bungalow Brackets we decided to proceed with Sunspaces for a Veranda at the rear of our Bungalow. The delivery of materials were all on time. Then John, Darrel and Darren worked tirelessly to give us a wonderful addition to our home. We highly recommend the product and service provided.

6 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ben was very helpful with our initial…

Ben was very helpful with our initial enquiries. The computer generated design was very useful in helping us make our choice to go with Sunspaces. The fitters worked hard and left premises clean and tidy. The empty crates were collected promptly. We are very pleased with the veranda and its made such a difference to our home.

5 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Sunspaces..... highly recommended!

Sunspaces were very efficient and professional.They surveyed the site and gave us good advice. The sunroom arrived as planned, and the two technicians worked really hard to install our new room.
We are absolutely delighted with our garden room, which is light and bright. It has a modern design which enhances our hoøme and is of excellent quality. We would highly recommend the whole experience.

23 juni 2023
Omdöme utan inbjudan

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