Suncar Omdömen 

DON'T USE THEM......Like others, I booked a car at a great price (too good to be true??) for 11 days with Suncar to pick up at Alicante airport for October half term holidays. Got there - local company tell me they have not been paid, they can't get any response from Suncar and I need to pay again - thankfully, the local company was small, reputable and did not overcharge me. However now I'm entering into battle to get my money back....... I see now that I am not alone and I will return to using my previous car hire arrangements in future.......

If you unfortunately use this company they will probably take your money and not provide any service. Forget writing to them or emailing as they never reply.

Contact your bank and ask them to "chargeback" (visa debit). This will refund your money with 45 days. My bank Nationwide told me they are finding this company are responsible for many complaints. All have been charged back from their bank in Riga.

In short this company is a bunch of crooks

CALL YOUR CREDIT OR DEBIT CARD PROVIDER, ASK THEM FOR THE DISPUTE AND CHARGEBACK`S DEPARTMENT.
You have to write all of your details, what happaned, attach your confirmation or any email between you and the suncar company!
We had the same problem, we get back the money from the credit card provider!

I can't believe we got scammed by this company - I thought I'd checked them out but now I can see their (attractive) website has hardly any contact details, and I should (on hindsight) never have paid for a car rental upfront. We booked a car with Budget (via Suncar) for £138 in May and when we came to pick up the car in August, Budget refused to accept the prepaid voucher. I've contacted Budget because to be honest they were very unhelpful about the whole thing. I emailed Suncar and was assured I'd get a refund, but of course no such thing has happened. When you contact the telephone number on the paperwork it rings out, and now the emails are bouncing back with a (badly written) autoresponse.

booked a car with Suncar for a week in Turkey. However when I arrived to
collect it, the company said they had not been paid. I had to book another
car with another company (which was more expensive). Since I had returned to
UK Suncar are not responding to my emails and their phone number is
permanently engaged. My advice to any prospective customers is to avoid
Suncar and use a more professional company who believe in good honest
customer service. warning - This company are still on the net trading
Caroline & Bill 21/10/2010

I booked two cars at the end of 2009 - a week picking up from Belfast in July 2010 and two weeks picking up from Faro in August 2010. We weren't told of any problems until arrival at Belfast where we told the only way to get the car was to pay again and claim back from Suncars. Surprise surprise the same thing happened three weeks later at Faro. I too have emailed, contacted complaints department, tried to 'chat' with them online and written to Watchdog. Luckily my credit card company have reimbursed the monies but I can't believe their website still allows you to book cars.

I too have been ripped off it would seem.

I booked a car for Dec 2010 Aberdeen Airport, booked and paid on the 29th Aug 2010
Received e-mail that they were unable to accommodate this booking on the 9th September.
Made contact via the live support to be told I would receive a refund but this did not happen.
Tried numerous times to contact the company by telephone but telephones not answered
E-mailed the company regarding a refund of monies paid on the 29th Aug
Received an reply on the 24th Sept saying the monies had been taken by mistake!!!!!!! Technical fault
E-mailed asking for a date the monies would be credited back, no response.
E-mailed again to the complaints dept, no reply
E-mailed again stating I would be contacting my credit card company and reporting them to watchdog and Fraud alert. Guess what..... yes received a reply saying they would be respond in 24-72hrs.
I have already sent a report to Watchdog and alerted them (probably again)!!!! to all the forums (sure others have done this already)

This is now the 9th of Oct and I have still not received a refund.

How long are they going to get away with it!!!!!!!!!!!!!!!!!!!!!!!

Same position as everyone else, booked the car in april, £170 pounds was debited from my account. Went on holiday to spain last month, on arrival we went to pick up the car which we were told had not been paid for. We had no choice but to pay again. We have tried to ring suncar, with no reply, emailed them about 20 times with a couple of replies from them saying we would get our money back, but we are still wating 4 weeks later. we sent a copy of the reciept of payment (which we paid in spain) to them 2 weeks ago but we have not heard back since. Spoke to trading standards who said we need an address for the company before they can help (but they dont have an address) looks like we wont get our money back, they are rogues!

THIS COMPANY IS IN CAHOOTS WITH DECODE CAR HIRE. DO NOT MAKE A CAR HIRE RESERVATION WITH THEM! DO NOT PASS TO EITHER OF THEM ANY CREDIT CARD DETAILS. YOU WILL NOT GET THE CAR YOU RESERVED BECAUSE THEY WILL NOT PASS YOUR PAYMENT TO THE HIRE COMPANY THEY SAY YOUR BOOKING IS WITH. AVOID THEM AS YOU WOULD A PILE OF DOG DIRT ON THE PAVEMENT.

We were charged twice also, waiting for a reply but won't hold my breath!

Please inform Watchdog, trading standards, police and credit card company, the more people that complain the better, hopefully these dispicable crooks can be put away

I have been a little more fortunate with Suncar than some, I called them as I hadn't got my voucher and was e-mailed 18 hours before flying to say no cars were available, so made other arrangements. On return, found that the full amount of the rental had been taken from my card so tried to ring for refund - no reply. E-mail response said 'technical error - will refund as fast as possible, but 3 weeks on still waiting.

Here's the good bit. ...............
Asked the credit card company to refund, but they said that as Suncar have said that they will refund, not their problem - they will only act if Suncar refuse(!!!) so..... Suncar can promise, not deliver and the Card Co does nowt!
However, as there is no postal contact address on the web site, Suncar are TRADING ILLEGALLY and could be investigated by Trading Standards. As my amount falls below the £100 minimum, it doesn't enjoy the protection of section 75 of the Consumer Credit Act which means I'll have to try leaning on the Credit Card Co
Wish me luck!

The confirmation I received confirmed a diffeant vehicle so I contacted them and cancelled and was promised a full refund within 5 days. 15 days later still no refund. have tried emailing and telephoning but no reply and telephone rings once then goes engaged. THIS IS A SCAM - DO NOT BOOK WITH THIS COMPANY. I AM REPORTING TO TRADING STANDARDS AND THE POLICE AS THIS AMOUNTS TO THEFT.

Used Suncars for our car hire in Portugal. Paid full amount in May. Received copy by email to take with us. Upon arrival at Faro were told by Airautos that they did not have payment (EVEN THOUGHT WE HAD PAPERWORK WITH PAID WRITTEN ON IT) and we had to pay again and get a refund from Suncars when we returned home.

Car had scratches ad broken reflector when we hired it which were marked on our hire agreement form.

Upon return to the airport we were told that we had to pay for a broken light - showed rep copy of hire form - but he said we would have to pay for the damage and he got abusive when we told him it was already there when we picked up the car.

Upon return to u.k. phoned Suncars re refund - they said we would be refunded but had to supply them with our bank account details and it would take up to 28 days - said we wanted the money back to our credit card - told they could not do this - thought this was strange.


Then received an invoice from Airautos stating they had debited our credit card with 200 euros for damage to car.

Contacted Suncars again -did not reply to emails - it is now nearly a month and we have received no refund - have reported to Watchdog and have forwarded info to Barclaycard for their help in getting our £400 refunded.

I thought we were of to a great start with a cheap deal from Suncar, but when we got home realised we were charged twice. I am still waiting on a refund and I am home two months . My advice don't use them.

Richard Nevin

We booked and paid (£275) on-line, we arrived at Antalya (Turkey) airport to be told by car rental company they had not been paid by Suncar and we had to pay again (£314) We were taken to the rental company office at 0200 hours, situated in an unlit back street, as we refused to pay in cash and used a credit card. This was not a pleasant experience. The car was supposed to be full of fuel but it was empty (fuel light on) and in poor condition (bodywork very dented and scratched. Interior dirty and had cigarette burns on seats) We contacted Barclaycard on return, hopefully they can get something back. Tried to phone the '24/7' phone numbers, but no answer. Suncar also operate as Decode in Riga, Latvia. Be very careful, would not recommend Suncar to anyone.

Hired a car through suncar this summer. Not only did Suncar deduct the full amount for the car hire, but so did the car hire company from which the car was hired. The car hire company confirmed that they had not received the funds from Suncar and when Suncar were contacted they confirmed this was the case and promised a full refund.

I am still waiting for the refund and Suncar have made every excuse under the sun (no pun intended) to avoiding to pay it.

This is a SCAM, particulalrly as all payments to Suncar are routed through Riga!

YOU HAVE BEEN WARNED!!!!!!!

Like all the other entries on this site I have paid twice for the car rental. Once at the time of booking and once at our holiday destination on the false promise of a refund from Suncar.

On the rare occasions I have a response to my correspondence it has been to promise action very shortly....Under no circumstances should you book with this company.

I see here all those shitty reviews... didn'd know they are that bad. The first time I booked a car at their website on May, this year, received confirmation in a week. After hunting their representative, got an answer - we have a car for you and provided me with all the details. Well they could cancel my reservation, but didn't... After hearing different stories from my colleagues and also reading some crappy reviews about carrentals co uk and other brokerage companies about no charge backs and no received cars, I would stand for Suncar again, just because I hope I will receive the same care! Just my point of view...

I booked a car through suncar and paid the hire charge in full to them.
I received an emailed voucher to use at cargest car hire at Malaga airport Spain. All was fine and I used the car for 16 days and took it back unscathed.
The problem now is that suncar have not paid cargest and 3 weeks after returning from spain cargest are demanding payment from me, even though I paid suncar.
DO NOT USE SUNCAR.
I have informed Barclaycard and they cannot stop the payment to cargest as I had to show the card when I arrived at the rental desk.
I now have to go through the disputes process with barclaycard.
If anyone is still sceptical about this review just try the freephone number for suncar, you will find that you cant get through !!!!!! BEWARE YOU HAVE BEEN WARNED !!!!!!

I see 9 reviws on Suncar on this site. All complaining about sharp practise! When do we take them on and sort this out? I paid for my car hire 2/4/10. No problem with car hire 13/8 - 23/8. Marbenjo, Malaga airport. Car great. Staff helpful. The sting is now, 9/9/11 when Marbenjo e-m me to say they have not recieved payment from Suncar so have debited my credit card for payment. Well I don't think so baby puppy. You are messing with the wrong person. I have issue with Marbenjo thinking I will roll for this. They waited 4 months for the money not appearing so I take issue with that, but why are Suncar still able to sook people in? I have asked how many bookings are affected at Marbenjo. I suspect this is a huge problem. Forums like these are good for a rant, but meanwhile people are still booking, so time to sort out the root problem!
Mastercard are following this up, however advice from another forum suggests registering the complaint with "fraud alert". Might move things along to shut this company down. They also trade as Decode/Suncar/Rubbe
OTHER ADVICE I READ - REPORT YOUR EXPERIENCE TO WATCHDOG.