Summer Garden Buildings Omdömen 

1 658
TrustScore 3.5 av 5

3,7

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Bought their bin store and have treated it twice but no treatment can make up for poor materials, weak construction and rusted staples. They should be ashamed charging prices for this rubbish. In... Se mer

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Betygsatt 5 av 5 stjärnor

The car port is super. Very well packed. Good standard of materials. Excellent instructions. The experience was badly let down by the delivery company DX. Delivery was arranged and confirmed for... Se mer

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Betygsatt 5 av 5 stjärnor

Arrived on time and well packaged. Assembly instructions were basic but still easily followed. Overall construction good. Happy with the product purchased, no issues identified to date.

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Betygsatt 5 av 5 stjärnor

Very quick delivery . Well packaged items arrived damage free. Very impressed with quality of the product and the finished structure - a 10ft x 8 ft aluminium lean to pergola. Clear assembly instruct... Se mer

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Företagsinformation

  1. Leverantör av trädgårdsbyggnader

Informationen kommer från olika externa källor

Summerhouses, log cabins, sheds, garden offices, gazebos, garages, greenhouses and garden furniture. Free UK delivery. Established since 1981.


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 88 % av sina negativa omdömen

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3,7

Alla omdömen

(1 658)

65 omdömen under de senaste 12 månaderna

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Betygsatt 3 av 5 stjärnor

I like the look of the bin store ,but…

I like the look of the bin store ,but only wish you had jigs to help line up the wood , the doors were all level at bottom yet had 10 mm gap at top . and i know wood is dear but a little bit thicker but as for instructions send the man back home to china i will try to put it right and send a photo soon

5 september 2024
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

Hi

We are sorry you were disappointed with your bin store. The doors would normally have a gap top and bottom but they should all be the same if it is constructed on a firm level base. We created an assembly video specifically for this popular product in addition to the instructions to help all of our customers which we always email in advance of the delivery. We look forward to receiving your photos so we can provide any additional assistance you may need.

Regards

Customer Service - Summer Garden Buildings

Betygsatt 5 av 5 stjärnor

Well made product,easy to assemble but…

Well made product,easy to assemble but instructions could be clearer. Up and fitted by one man in 4 hours.
Will use company again.

3 september 2024
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

Hi
Thank you for your 5 star review. This is our most popular gazebo by far and we are delighted you were impressed with it. We would love to deal with you again.

Betygsatt 5 av 5 stjärnor

A very well made product with a good…

A very well made product with a good finish which i feel will last for years,the instructions are all pictorial and the order of assemble is clear. However you do have to study them with care.A very good product and could be completed in a day, but you do need at least two people.

1 september 2024
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

Thanks for the great review. It is always a good idea to study the instructions in advance and we are pleased to here it all went together within the day.

Betygsatt 5 av 5 stjärnor

Love the product

Love the product. A couple of problems with the quality of the screws and bolts so be careful, but otherwise no complaints. Just have a look at the video first then follow the instructions and you should find it easy to erect.

1 september 2024
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

Thank you. We really appreciate your review and have taken on board your comment regarding the fixings. We are pleased that our video was helpful and we are really pleased that you love the finished gazebo.

Betygsatt 1 av 5 stjärnor

STAY AWAY FROM THIS COMPANY!

Ordered gazebo which came on time but absolute rubbish quality! Metal was cheap quality for the price I paid. Returned item as wasn't happy with quality and was holding water. It was so hard to get my money back and luckily paid by credit card so finally got it back through charge back or else this company doesn't want to refund for faulty and rubbish quality things they sell . HIGHLY RECOMMEND TO STAY AWAY FROM THIS COMPANY!!!

12 juni 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Metal 3 bike pent shed

It’s not clear that this flimsy bike shed comes like a Meccano set in hundreds of razor sharp sections which are neither quick nor easy to assemble.
On the customer service side, the website for ordering was poor so I had to call a taciturn salesperson who explained that the courier wouldn’t ring a doorbell but instead dump the packages in the back lane.
The courier did arrive a day late so not a great start.
Now that the shed is up (it took 2 full days to complete) I can say that it does work and is secure but that powder coated surfaces are scratched and I wonder how long before it starts to rust. The rails that are supposed to support the bikes aren’t wide enough for mountain bike tires so had to be abandoned.
If I’d know it was such a hassle to construct I wouldn’t have ordered.

13 september 2024
Omdöme utan inbjudan
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

We are sorry to hear that the assembly was more complicated than you were expecting and that you were disappointed with the slight delay in delivery. These budget bike stores do take a while to assemble in common with any metal clad structure but they are cheaper than wooden ones, much quicker to arrive and maintenance free so it is usually worth the effort. We can reassure you that the sheets are galvanized so they will last for years. The racks are designed for an average adult bicycle but can also be used simply as a locking point for any non standard bicycles instead. Unfortunately carriers are not as reliable as they used to be but the ones we use will leave goods in a safe place so nobody needs to wait in.

Betygsatt 1 av 5 stjärnor

Avoid this bunch of charlatans!!!!!

Purchased a log cabin from this company. Initial contact was very good and we felt optimistic about our purchase. We are not novices to building a cabin and were looking forward to our new addition. Firstly, the initial starting process, only 2 logs are provided which means there is a gap at 2 ends at the base so we purchased wood to close the gap at our own expense. The cabin was supposed to have a 6 pane window, the one we got was 9 pane (wrong window) so we had to cut 10 strips of wood to fit the larger window in. A lot of the wood was warped which is to be expected with a natural product but it shouldnt be dry and brittle and this is extremely challenging during building, however when we got to the roof there was 3 planks that were too badly bent to be used so we contacted Summer Garden for replacements. When they eventually phoned, they seemed to think it was funny. "Use screws and if the wood splits call us back. We can give you replacement boards but they are at the back of a warehouse somewhere and would take us weeks to find them" (in other words, we cant be bothered getting off our fat backsides and getting them).....We just spent £2 grand on this cabin and thats the sort of answer you get?? Of course the wood split, it was shaped like a banana and as dry as the desert. Not good enough!!! We couldnt wait weeks on replacements, especially with the unpredictable weather. We had to purchase a large waterproof sail to cover the roof and keep everything dry while we sourced replacement boards ourselves and fitted them...again at extra cost to ourselves. Free felt shingles? One pack alone had 10 ripped shingles, many were ripped and torn or folded and unusable and when you got to the top of the roof, the shingles didnt fit, i.e. no matter how you place them you were going to have black bitumen showing through so we had to purchase a roll of roof shingle felt to cover the black and finish the roof without it looking as stupid as we were to buy from this bunch of charlatans. Even the screws supplied are garbage to match the pathetic instructions. It is actually like an obselete cabin that we have been sold (not fit for purchase) it has cost us an extra £500 to complete the project to an acceptable safe standard. There was not one piece where we didnt encounter a problem of some sort and what should have taken us 3-5 days to complete has taken us a month due to poor quality wood, missing parts, wrong parts, no replacement parts and having to source items ourselves. I wouldnt touch this company with a bargepole, they take your money and run with no aftercare service provided whatsoever and whats with the "dont call us, email us"? like they know they are selling crap and cant handle complaints on the phone!!!! Save yourselves the grief we have had, buy elsewhere!!!!

3 juli 2024
Omdöme utan inbjudan
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

We are sorry that your experience was not a positive one. From your initial communications were under the impression that you were generally happy with you cabin and that you were quite pleased with the albeit accidentally upgraded window. We always try to help but unfortunately we were nor made aware of any problems until the cabin was largely finished. In our experience it is best to build a cabin over a day or two and to stain it afterwards in order to reduce the possibility of timber movement. We hope in the long term, now complete your cabin will give you years of pleasure and that your initial disappointment will subside.

Betygsatt 4 av 5 stjärnor

The building is simple but effective

The building is simple but effective. The lack of a floor means a lot of attention had to be given to place it on a firm level base so that it was square and the door closed properly. In the end used a very carefully sited vertical fence post inside the building to give the stability and rigidity needed.
So a useful building but not an easy one to put up and make effective.

2 augusti 2024
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

Thanks you for your review. We are happy that you are pleased with your bin store. This bin store will benefit from being located against a high fence or wall and from being fixed firmly into a solid level base. This will keep it square and rigid.

Betygsatt 1 av 5 stjärnor

Absolutely shocking company made me…

Absolutely shocking company made me wait weeks before replying to my emails. My gazebo collapsed luckily no one was near it. They originally delivered it to wrong address and wanted me to go find it, customer service is shocking and they don’t value their customers at all. Avoid avoid avoid

15 maj 2024
Omdöme utan inbjudan
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

We are sorry for the confusion over the delivery. Most deliveries go to plan and we can only apologise that this did not happen as we would have liked and for any inconvenience caused. We are also sorry that your gazebo received some damage during a period of severely wet weather which made the national news and which we considered the most logical explanation for the collapse assuming the gazebo was correctly fitted. We sympathise with the unfortunate timing and offered to help at the time with replacement parts and we still can if you wish.

Betygsatt 5 av 5 stjärnor

Great service and value for money

the bench arrived safely and within the predicted 24hour time frame. It was easy to assemble and looks great in its new spot.

7 augusti 2024
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

Thank for your 5 star review.

Betygsatt 4 av 5 stjärnor

Very happy diy chappy

Great quality product and speed of delivery and ease of assembly

5 augusti 2024
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

Hi - We are pleased to hear you were happy with your gazebo and that it was delivered quickly and easy to build. The instructions are pretty clear and we hope you found our video useful as well. Many thanks

Betygsatt 5 av 5 stjärnor
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

Thank you for your review. We can usually deliver our bin stores quickly as they are so popular we keep loads in stock. We are pleased to hear everything went to plan.

Betygsatt 2 av 5 stjärnor

I am VERY disappointed with this triple binstore purchase

I am VERY disappointed with this product, unfortunately.
Some of the wood is soft like balsa wood. Several pieces of wood are split, there is a nut missing from the lid hinge, I've had to glue the splits and purchase nuts and bolts for the hinge. The locks are flimsy. We have located the bins on a flat surface with slabs but it doesn't sit well, rocks and does not feel stable.
I will have to treat this bin store with several coats of high quality treatment for it to last even 1 season.
For what I paid I am very unhappy. This item is not a quality item.
I have sent photos and emails but I am still waiting for a solution response from the company.

2 augusti 2024
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

We were sorry you were disappointed and reached out to you. Your images showed that the bin store was too far from the house wall, sitting on a tarmac drive, not fixed down and not on a level base. We offered advice on how to remedy this and hope that your bin store is now functioning correctly. We have sold thousands of bin stores like yours and they do last a long time once treated with preservative as long as they are correctly located and assembled. If you followed our advice we are sure your bin will now do the same.

Betygsatt 1 av 5 stjärnor

Very poor product

Very poor product, ordered a waste bin shed now returning it is a nightmare. Avoid company at all cost.

16 augusti 2024
Omdöme utan inbjudan
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

We are sorry you were initially disappointed with your bin store. We offered advice on returning your bin store and also how to construct it correctly. We have not received a return so we assume you succeeded in building the bin store and that is is doing its job. Please don't hesitate to contact us if you need any further assistance.

Betygsatt 3 av 5 stjärnor

Decent product, cheap screws

The canopy I ordered is overall of good quality and fair price. Though the cheap black screws they include in most places are not suitable. I had 3 heads snap off, several more with mostly stripped heads. After I realised this I decided to use screws I had with an IKEA set and they worked much better. Thankfully the few heads that snapped off were not too important. I reached out to them via email about the issue and disappointingly, they did not respond.

7 juli 2024
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

Hi. We are sorry to hear we may have missed your request for screws. We answered your query regarding fixing into the house wall but cannot find any communications afterwards. If you still need help please contact us again. We are always happy to help with replacement parts whenever we can. We hope this has not detracted from you enjoyment of your gazebo.

Betygsatt 5 av 5 stjärnor

we purchased a 2 seat garden bench…

HI we purchased a 2 seat garden bench came very quickly very pleased ,excellent quality and very very easy to put up great buy & service.

8 juli 2024
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

Thanks for your brilliant review. We are really pleased you vintage bench was everything you were expecting. Many thanks

Betygsatt 5 av 5 stjärnor

Brilliant Roof Canopy

Brilliant Roof Canopy, easy to assemble watch the video it really does help, looks amazing good value for money

7 juli 2024
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

Thank you for your 5 star review. You chose our best selling gazebo and we happy it met your expectations and that our assembly video was helpful.

Betygsatt 3 av 5 stjärnor

No Aftersales support

Lean to veranda. Completely ignored my request for missing parts. Don’t trust the tech screws, the quality is rubbish and they will snap. As will the little black screws for the end caps. Screw fix were a godsend. The product itself is great, went up well although the instructions could be clearer, we did work it out in the end

30 juli 2024
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

Hi
Please accept our apologies if we missed your query regarding missing parts. It sound like everything was in fact there but there was an issue with some screws. We are always happy to send any replacements and are sorry you had to buy your own. We have an assembly video which often helps in addition to the instructions. It sounds like you managed anyway and we hope you are now enjoying the finished result.

Betygsatt 5 av 5 stjärnor

The canopy has been erected and I have…

The canopy has been erected and I have to say it is excellent it was easy to follow the instructions whilst all screws/ pins required were with the kit. Well Done.

6 juli 2024
Logotyp för Summer Garden Buildings

Svar från Summer Garden Buildings

Thank you for taking the time to write this wonderful review. It is much appreciated.

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