Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
3,0
6 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We bought 2 of their queen mattresses & boxsprings less that 2 years ago for & 2,199.00 each a total of $4,298.00. They are both sagging in the middle with only one person sleeping in each. What a ripoff! DO NOT BUY THIS BRAND!!! Looks like the warranty process is a pain and only good for a replacement mattress. Why would I even want another one of the same?
The calibration of of the adjustable bed-frame into zero-gravity position is perfection.
Still No Accountability from Stearns & Foster – Luxury in Name Only
It’s now been over a week since I first reported a tear in the cover of my Stearns & Foster Estate Firm Pillow Top mattress, which is barely seven months old and has been protected by a 5″ mattress topper since day one. Despite responsible use and routine care, the cover tore, and Stearns & Foster has refused to honor their warranty or suggest any mitigation to prevent the tear from growing.
I’ve reached out repeatedly to both front-line staff and executive-office contacts; responses have been formulaic and dismissive, and my executive-level inquiries went unanswered. Their only position is that “structural support” wasn’t affected, so they won’t cover the defect.
A “luxury” mattress that fails so quickly—and a company that refuses to stand behind its own product—really undermines the value of the purchase. I hope sharing this experience helps other shoppers make an informed choice.
Extremely Disappointed – Poor Quality and Unhelpful Support from Stearns & Foster
I purchased a Stearns & Foster Estate mattress less than seven months ago, and I am extremely disappointed — both in the product and the company’s response to a clear quality issue.
From day one, this mattress has been fully protected with a high-quality mattress topper. Despite never being directly exposed to any wear or friction, the fabric cover on the mattress has begun to tear. I filed a warranty claim, expecting support for what is obviously a premature material failure. To my surprise, the response I received was that this issue was not something I should be filing a warranty claim for.
Even more frustrating, I asked if there was anything I could do to prevent further tearing, and the representative offered no suggestions or guidance whatsoever. The communication was cold, dismissive, and entirely unhelpful. It was clear they were more interested in avoiding responsibility than standing behind their product.
The result is that I am now stuck with a mattress — barely seven months old — with a cover that is visibly tearing and will only continue to degrade. It is unacceptable for a brand that markets itself as “luxury” to offer a product with such poor durability and then provide no support when issues arise.
This mattress is now being moved to a guest room because I no longer feel comfortable sleeping on it, and I am genuinely frustrated to have spent a significant amount of money on something that feels so cheaply made and poorly backed.
I will not purchase from Stearns & Foster again, and I strongly encourage others to consider alternative brands that not only deliver quality but also stand behind their products and treat their customers with respect. A luxury brand should offer more than a name — it should offer accountability, durability, and service. Stearns & Foster has failed in all three.
Had a problem with their exchange and refund policies. They wanted almost $900 to upgrade to a pillow top. When I ask about return they said I would have to pay the sales tax on the return. Never heard of such a thing. Question whether it is legal. Buyer be aware.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
