SriLankan Airlines Official Omdömen 

Rückflug UL 501 von Colombo Sri Lanka über Paris nach Frankfurt sowie auch Hinflug UL 501 von Frankfurt nach Colombo mit Sri Lankan Airlines:
Super Flug und Landungen, Service, online check in, 2 x warmes Essen und reichlich Getränke, bequeme Sitze, tolles Entertainment, sehr freundliches Personal, perfektet geht nicht. Wir flogen economy class. Wegen der vorangegangen sehr schlechten Bewertungen sind wir mit mulmigem Gefühl im Bauch eingestiegen und so angenehm überrascht worden. Danke dafür.
Immer wieder gerne.

Our plane in February was delayed with 24 hours. We bought 3 full price tickets (+- 1.000 pounds) for myself, my husband and our 3 year old toddler.

Under EU law 241 a compensation is due, however they refuse to pay compensation for our toddler despite the fact we had to pay a full price ticket for her.

It has gotten to the stage that Sri Lanka doesn’t want to communicate about this anymore with us. Leaving us no other option then to go to court, flag this everywhere as it is just inherently unjust.

Maybe the company is struggling for cash but it is clearly being completely mismanaged, and should be reported to the authorities.

Plain shocking. Delayed twice over waiting 24 hrs. No reason. No office response. No warning. Never again.

As others have suggested this airline should be awarded no stars!
They owe me compensation under UK Law for the flights delayed by 24 hours. Despite agreeing this and me submitting my bank details they’ve still not paid the compensation I’m due. Was told would be sent to my bank 14-21 working days after their email. This date has been and gone and still no money sent. This is against UK law 261

The worst airline I could possibly travel with or communicate with. They have let me and my mum who has Alzheimer's down. I booked extra leg room seats and then according to their policy requested wheelchair for my mother to the cabin. At no point did they tell me that booking wheel chair would mean that my mother would also lose her extra leg room seat that I paid for. A day before the flight I try and do online booking to find out that she has been moved miles away from me 24G which is right at the front and I am in 50K at the back. I called them and pleaded with them and told them that what they did was so wrong. She needs assistance with toileting and feeding. All they could say is "the thing is", "the thing is". No solution to a problem they have caused. Avoid this airline at all costs. This airline has left me a great deal of stress and distress

I would like to share the following experience on damaged baggage.
On 26 February I flew to Delhi from Colombo. On arrival I noticed that one of my suitcase was heavily damaged. Tried to find the staff and got hold of 2 young girls. They were helpless and asked me to send an email. When I insisted she gave me an email which was not correct.
I searched myself and finally found the right email.
Got an acknowledgment and was asked to wait for 10-12 working days.
I was asked to send the details again and the initial reply was that they will see if something can be done . After another 10 days they agreed and informed about the compensation amount and provide bank details.
After another 10 days or do I received a form where I was asked to fill the bank details.
They found some mistake in the form and had to send the rectified form.
Now finally after two and a half months the amount has been credited in my account.
To register a complaint time is needed, but even after that same time is required for follow up. It is really very strange.
Normally all airlines have staff at the airport or handling agents and things can be resolved on the spot.
In any case I am not using this airline again for sure.
Such a bad experience never again.

Very worst airline don't travel with this at all.
Staff not proper

I have been chasing my delay compensation since November 2024. Each time you called them, they will tell you the same story again and again – asking you to send all the complaints / enquiry to customer at xxxxx.com or reservations at xxxxx.com, call the headoffice in Colombo or will send an internal email on behalf and you will be contact soon.

It has been more than 5 months and I still waiting for my delay compensation.

They don’t reply to their customer’s email at all. All they care is your money. Appalling customer service. I would not recommend this airline if you are going to Sri Lanka. Avoid it at all cost.

My wife had a fully paid ticket with SriLankan Airlines (Flight UL606, scheduled departure 26 April at 00:20), but was informed at check-in that the flight had been overbooked and she could not board. This left her stranded in Sri Lanka, with no prior warning.

To the airline’s credit, accommodation and transport were provided, which we appreciate. However, the experience caused significant emotional distress and disruption — especially given that this was meant to be a confirmed ticket.

We are loyal to SriLankan Airlines and want to continue supporting our national carrier. But situations like this undermine trust. Overbooking might be industry practice, but passengers deserve clear communication, advance notice, and fair compensation when bumped off a flight they paid for in full.

I also had a chaotic experience once with Sri Lankan air, where my stopover was suddenly extended and afterwards my flight got completely cancelled but I had the choice to either get a refund or a new flight as I bought my ticket from the webside „lastminute“. I chose the new flight and got a ticket for qatar airlines woth better conditions in exchange without having to pay extra.

So this time i booked Sri Lankan air again due to their price and baggage allowance. All the bad experiences on here really scared me and made me insecure about my upcoming flight. BUT this airline surprised in so many positive ways. It’s so underrated. I flew from Karachi to Colombo and then to Frankfurt. The check-in and boarding were unproblematic. The staff was very VERY kind and helpful. Their hospitality was great. The service was a 11/10. I have literally no complaints. The food was decent. I preordered my meals for free online according to my preferences. The planes were clean, the flight attendants worked quickly. One of the fastest services in a flight I have seen. They have a great variety of movies available in the tv screen. It’s comparable to the entertainment of qatar airlines. I literally did not want to sleep because they had so many nice movies. The blankets smelled so good, I cannot describe it.
Only the seats are a bit problematic as they are a bit small and for broader people they might feel uncomfortable but as my connecting flight to Frankfurt was very empty, almost every or maybe every passenger was able to lie down and sleep. I slept for 6 hours and I loved it. The air conditioner worked perfectly. My checked in baggage arrived very fast and was not damaged, nobody stole stuff from there, my bags were not lost. More people with good experience should rate this airline. If everyone who flew with me gave this airline a rating, it would have much more stars already.

The air conditioner wasn’t working properly throughout the flight from Colombo to Bangkok. We complained many times but the crew manager was extremely rude and denied that there was any issue with the air conditioner. It was a terrible experience throughout

We recently flew from London Heathrow to Sri Lanka. The flight was excellent and staff were charming.Very good value for money.

Do not use reserve a booking with their 'time to think' offering – it is meant to last for 48 hours but it doesn't.

This happened to be and they implied they'd fix it. This was 2 weeks ago and I'm still chasing a tickets are $500 more! The service is shocking and they never reply. AVOID.

Our flight to Sri Lanka was cancelled on the day , we were put up at a hotel and flew 24 hours late. They DO NOT respond to our complaint and request for a refund, when our agent emails they get an instant response telling them the customer has to contact them! 6 emails over 4 months and still silence. DO NOT FLY WITH SRI LANKA AIRLINES.

On Nov 25 2024. I was flying From TRV to CMB on Business Class. First the ground staff were not aware that Malaysian Long Term Visa Holders do not require to fill the MDEC. I had to go to the MDEC link and show them the requirement. Secondly I was requested to downgrade from Business Class to Economy. I was told I would receive a refund in 30 days. I received an email asking for my bank details. I responded telling them to credit the same credit card I used to purchase the ticket in the first place on Dec 9 2024. To date I have not received any response or refund. I will not fly this airline anymore.

If I could give 0 stars, I would. After I cancelled my return flight (on time) at the beginning of January, I received a confirmation email that I would receive a refund within 20 working days. I have not received any refund to date and it has been two months now! To make it worse, they are not replying to emails under the email address that is supposed to be contacted in these matters. It has been two months and they owe me 529.90 GBP. The customer helpline is anything but helpful, telling me they cannot find my ticket number in their system (strangely enough I paid for these flights and took the first under the ticket number). How is this supposed to be a professional airline? This is scandalous!

This review relate to the flight from Colombo to Dubai UL225 on 27/02/2025. First of all, would like to mention that this Five star rating was given to the professional, friendly and hospitable service given by Ravishka. He was very friendly and the service was commendable.

Even though the check-in process took longer, the service was ok. The meal served was hot, but the taste could be improved (the dessert was very tasty :-) )

In overall experience, I would give 3 stars.

Schlechtet Service während des Fluges. Nur 3 Getränke bei 11h Flugzeit. Unglaublich unbequeme Sitze. Nicht funktionierends Display - auf Nachfrage wurde 3x Resettet - und oh Wunder: es passierte nichts. Wie auch schon andere Fluggäste beschrieben haben. Am Nachbardisplay war die Leiste am unteren Rand komplett weg. Reparatur wäre eine Option.? Ist sicher schon ewig kaputt.
Hinflug unfreundliches Personal.
Unglaubliches Chaos beim Check in Colombo. Stundenlanges anstehen! Trotzdem geht nichts vorwärts.
Airline profitiert nur durch Direktflug.
Nie wieder.

1 Tag vor meinem Flug wurde der Flug storniert.
Am nächsten Tag - 3 Stunden vor Abflug - wurde der Flug reaktiviert, wäre über eine andere Fluggesellschaft gelaufen und ein Zwischenstopp wäre inclusive gewesen. Ich war nicht in der Lage, so kurzfristig noch zum Flughafen zu gelangen, habe deswegen bei Sri Lankan Airlines angerufen und wollte mit deren Hilfe den Flug stornieren. Allerdings funktionierte mein Buchungscode nicht, weshalb ich gebeten wurde, eine Mail zu schreiben.
Ich habe eine Mail geschrieben, das Ticket, die Storno-Mail und die Reaktiviertungsmail angehängt - also alle relevanten Unterlagen - und vergeblich auf eine Antwort gewartet.
Schließlich habe ich die Mail nochmal verschickt und nochmals telefonisch nachgehakt. Die Mails werden von dieser Fluggesellschaft gekonnt ignoriert, ich habe sie zeitweise 1x pro Woche neu verschickt über längeren Zeitraum. Schließlich gelang es mir telefonisch, jemanden zu erwischen und meine Situation zu schildern. Ich bekam anschließend eine persönliche Mail, in der die zuständige Abteilung zur Prüfung meines Falles aufgefordert wurde. Weder von der Abteilung noch von dem Mitarbeiter habe ich je nochmal etwas gehört, die Mails wurden wie immer ignoriert und dreisterweise wurden meine Telefonanrufe dann auch immer abgebrochen.
Kurz gesagt, katastrophaler Service, leere Versprechen, katastrophale Planung, nichts anderes als eine riesen Enttäuschung. Von der Dreistigkeit bin ich dermaßen entsetzt, dass ich aktuell ernsthaft überlege, rechtlich vorzugehen. Es handelt sich zwar nur um einen Flug im Wert von 150 €, die Art, wie ich hier zum Narren gehalten werde, verletzt mich jedoch wirklich tief.
Nachdem ich die durchschnittlichen Bewertungen der Airline im Internet noch recherchiert habe, kann ich mich der Empfehlung nur anschließen, wenn möglich, nicht bei Sri Lankan zu buchen.

I have just flown with Sri Lankan airlines from Sri Lanka to Heathrow on 13 February. The flight left on time, was very comfortable in economy and the service was outstanding. Food was delivered hot and tasty and drinks were served whenever required. The comfort, food and service was far better than on the outward BA flight to Delhi in premium economy! We landed in Heathrow 10 minutes early. I wanted to thank our flight attendants for delivering such a great experience over 11 hours. I nearly didn’t book with Sri Lankan as I had read all the negative reviews, so felt it appropriate to write this review given that my experience was so good. I will fly with them again.