Square Enix Omdömen 

I think that the game marvel Avengers is really good but what I think would be better is if you added my favourite character wanda maximof aka scarlet witch. Please may you do this she is my favourite character and I think it would make the game more interesting.

Absolutely abysmal customer service for FFXIV. Never and I repeat NEVER say anything that can be remotely considered offensive in the game. I mean that, you'll get reported and then your account will be suspended. If you attempt to appeal customer support they will COMPLETELY IGNORE YOU. I've worked in the gaming industry for customer support before and I would be absolutely berated if any appeal on harassment report is left for longer than an hour. Square Enix leaves it for DAYS and POSSIBLY WEEKS! If you try to appeal, you WILL be ignored. Great game, but extremely horrible customer support. If they're graded on how many tickets they respond to, those GM's are excellent at sending you the same response over and over "it's being worked on" then nothing and I do mean nothing will be sent back to you. HORRIBLE!

Key notes:

1) I've been a subscriber since 1.0. Started playing when the game launched in 2010.
2) Spent thousands of hours in game and hundreds of dollars in the online store.
3) I've never reported anybody else.
4) This my first suspension, ever.
5) I'm treated like garbage by being completely ignored.

I forgot my id an password for ffo an they are no help to fix it I can't even make a new account on psn cuz its a 1 account thing so u have to know the first to even change it no support an when I make a complaint they just send a link to the same thing over an over again how am I supposed to change a account I no longer have access to 🤔

Ffxiv. Horrible tech support. Can't do any tech issue or bug resolution...they blame gms for their bugs that they have known about fir 5 years. GMs...non existing..auto response...weeks of waiting to get just an auto response and no help on an absolutely proven bug of theirs. If their CS can't do anything...their TS can't do anything and their GMs can't do anything??? Then stop making and running game. You have no services that work for this game. You admitted you have a bug that will randomly take a "few hundred" players items every "so often" ...and in your words "compared to the amount of players that isn't worth fixing". Well if you had high end gear hard to get and are one of those few hundred...it does matter. Why play if your gear might disappear at anytime and you wont...yrs I said won't fix it.

Worst customer support ever! If you have a problem with your account and contact customer support, expect to wait and wait and wait for a fix. My account recently got hacked/compromised a couple weeks ago and I am still waiting on them to fully fix it. I've tried reaching out to the customer support team a few times, but all I am getting is non-answers and a blatant refusal to give me any estimate of when it will be completed. Each time I call customer support, the same person answers - who is rude and condescending and can't even pretend to give a damn about the customer. Last time I asked to speak to his supervisor or someone over him, I was put on hold for nearly 10 mins and then he picked up claiming everyone was too busy to talk to me.

Plain bad. The process to create an account is confusing, navigating it is like going through a maze. I was trying to make myself an account so I could play FFXIV (as my friends all gushed about how great it was) and it took so long, I actually almost gave up a few times. My sister tried making an account as well, and it took her even longer (stuff kept not working and she had to change passwords and email addresses countless times because it never worked, I don't even know what happened because she did the same thing I did, yet it didn't work for her). Plus there's this whole one-time password thing that's just so tedious, and let's not forget that when you're confused about what to do, the instructions on the help page are super vague and unhelpful. It's super annoying. I don't understand how this managed to stay like this for so long despite how obviously people are not liking this. FFXIV could be SO much more popular if only the registration process wasn't so horrible and unfriendly

I had a psn account linked to my main email. Cancelled and tried to link it through their automated system to my main account. Obviously didn't work. Contacted customer support, was told I contacted USA and not Europe, after a few days. I contact them again, fill out a form, wait almost a week, only to be told that that email, the once I had canceled on my end, did in fact still have an account associated with it and they cannot link it to my main account. Since they are customer support, I have asked them to then help me delete that psn account so I can reuse my mail and link it to my main account. I wouldn't hold my breath, as the customer service team has proven as useful as Square Enix automated systems.

Ich versuche meine E-Mail für meinen Account aus Sicherheitsgründen zu ändern, dafür muss ich aber ein Formular ausfüllen UND ein Ausweisdokument hochladen. Aus Sicherheitsgründe werde ich das das Ausweisdokument nicht hochladen!!!

Alle anderen ähnlichen Plattformen bieten eine sehr viel einfachere und problemlose Möglichekit dazu.

Ich erbitte eine schnellstmögliche Behebung dieses Problems!!!!

they respond to emails regularly sure, but only with excuses, I'm waiting for more than 5 weeks for them to send me a missing item, and they just told me it'll take several more weeks to resolve this. just terrible service

J'ai acheté un jeu CD chez Micromania car le prix était intéressant, celui-ci est édité par Square Enix et pris en charge par leur support ( jeux récent de moins de 6 mois ). Après quelques recherches personnelles et avoir parcouru beaucoup de forums internationaux j'ai découvert le pot-aux-roses.

La société vend volontairement des jeux physiques afin de maximiser ses bénéfices tout en sachant pertinemment que ceux-ci ne pourront pas être utilisés car les CD et les codes fournis de sont pas valides ( défaillance interne de la base de données ). Vous obtenez donc un disque avec 10mo dessus sans aucune autre explication et 2 code inutilisables. J'ai retourné le jeu en magasin mais comme il était ouvert et testé, ils ne souhaitent pas me le reprendre.

On m'explique alors que c'est les habitudes de cette société que ce n'est pas la première fois et que je dois l'acheter en ligne sur Steam pour être garanti de l'avoir fonctionnel ou avoir un remboursement si là non plus il ne fonctionnerai pas (garantie Steam et non Square Enix).

J'ai pris contacte avec la société via leur formulaire en ligne il y à maintenant 13 jours sans réponse.

Si je comprends bien, je résume… une boîte, des codes erronés et un CD vide vendus 50euros ( avec une marge ridicule pour le revendeur Micromania ) et non-remboursable... Moi j'appel cela une arnaque pur et simple, vous aurez la publicité que vous méritez, je pleins les dev's qui travaillent pour vous…

A bon entendeur,
M.

Support kann man vergessen (email support)

Man bekommt keine richtigen antworten auf seine fragen, fühlt sich an als würde man mit einer Ki kommunizieren.

Refuses to help me
Have been banned from the game Final Fantasy 14, and Square Enix absolutely refuse to tell me why. No specifics, no proof, nothing to help me avoid doing whatever I did again in the future. Even when I explained I have autism, and play the game every day as part of my routine, there was no support. Am now seriously considering quitting the game outright, since I can be banned arbitrarily and not get any help or explanation for it what so ever. Disgustingly ablest and cold customer "support". Assuredly, no support is provided when you need it. Even after years of daily play and purchases

I ordered a game soundtrack in April 2021 and now ten months later I still haven't received anything, no notification, no apologies, nothing. Months ago I texted the "customer support" for the first time but it seems they're kept in the dark as well. Whenever I ask, they can't say anything for the moment.
This is the last time I bought something there

Stuff isnt being shipped, support takes months to reply, and no one knows whats happening and its an overall nightmareish mess, and even when support replys, it takes weeks for anything to happen

Ich bewerte hier den Store:
Ich habe nun schon mehrfach in diesem Shop bestellt und bin jedes Mal mehr als begeistert. Man bekommt u.a. tolles Merchandise, alles immer super verpackt, nicht mehr gewünschte Vorbestellungen kann man problemlos stornieren, es gibt immer wieder tolle Angebote und Schnäppchen und mit DPD hat man auch einen guten Versanddienstleister. Einziger Nachteil: die hohen Versandkosten. Aber alles in allem dennoch günstiger als in Japan direkt zu bestellen. Ich für meinen Teil liebe den Shop und empfehle ihn immer gerne weiter.

Didn't get my game waiting for 2 months now I want my money back such a scam

Final Fantasy 7 Remake für PC. Zuerst ist es exklusiv nur für Konsolen, dann kommt es zu einem sehr hohen preis auf den Markt und obendrauf ist das Spiel für eine Firma wie Square Enix so schlecht für den PC optimiert worden, da würde ich mich schämen. Ich habe lange auf den Titel gewartet, habe mich aber entschieden es später vielleicht an einen Black Friday zu kaufen und nur wenn die "Dynamic Resolution Scaling" von Square Enix entfernt wird oder anders das Stuttern komplett eliminiert wird. Wenn einen so hohen Preis setzten, dann muss das Spiel ein unglaubliches Erlebnis sein, nicht Frustration. Square Enix sollte CD Project Red ein wenig über die Schulter schauen, diese Firma liebt seine Kunden und die Kunden lieben die Firma. Ein Beispiel "The Witcher 3" ist grösser als FF7 Remake. Läuft reibungslos und kostet ein Drittel.

Ff14 über einen anderen bekannten und absolut seriösen Anbieter gekauft und versehentlich falsche Email-Adresse angegeben beim registrieren. Nach 14 Tagen erhält man dann endlich Mal eine Mail ( nach etlichen Einsendungen aller möglichen angeforderten Informationen) von den Support das man keine Hilfe erhält ,da man das Spiel woanders gekauft hat als im Shop. Spiel wurde nun von mir gelöscht und ein Square Enix hat nun eine Ff14 Abonnentin weniger!

waited 20 years for a remake of FF7... then waited 2 more years for it to come out on PC.... and now thye have priced it at £70 for the first part of a game... Square Enix Scum!