Square Enix Omdömen 

Cet avis concerne l’achat suivant « Posters collection FF XVI ». J’ai reçu le produit très rapidement en deux jours.

À l’origine j’hésitais à passer ma commande sur le site en raison des nombreux avis négatifs. Mais j’ai été très surprise en recevant très rapidement mon colis !

Je suis très satisfaite de vos services :)

Terrible company that is very allergic to money, you need to go through hoops to pay them, they have issues in their storefront since inception which they never bothered to fix, and their response will go down the history for its supreme idiocy, they made it even harder for people to pay them and get their products,and they take forever to refund people for their mistakes

Probably the worst customer service i've ever had. Their account system for Final Fantasy online is broken to the degree that i could not progress from a free trial - despite paying for the game - without restarting - and losing hundreds of hours. This is well known - and affects a huge amount of people. Their tech support refuse to explain this issue, or offer any help - and blame you. Essentially telling you to buy the game again. They still haven't fixed this problem 5 years later, and their customer support is even worse than before.

I have loved their (offline) Final Fantasy games for years and had a lot of good will towards them, but my experience has destroyed that. They are content to rip off and insult their custromers, and I won't be buying their games in future.

Had a free game. Decided to sub to see if other characters looked better. Creation 'looks' aren't even close to most other games. Entered address information. They said it was Invalid. Sent in a ticket. screenshot it so I would have the number. No email saying they had received the ticket. Next day, try to check the ticket.
But you CAN'T. They do not allow you to check on a ticket if you are not actively playing the game. So if you can't log in, You can't follow up on your ticket.
On the up side, it didn't cost me any money. Never got far enough to make a purchase.

Gesperrt für nichts, keine Widergutmachung. Absoluter Betrug!

Square Enix randomly locked me out of my account after resubscribing to ffxiv. Was told via their system notification on their site that I was sent an email to my registered email address with them on how to restore it. No email was ever sent (after checking spam et. all).

Attempted to remedy this via resetting my password on the square enix account management website. 5 password resets later with the correct information and multiple hours passed, not a single one has been recognized by square enix's amazing authentication server, even after it telling me both on the site and via email that my password has been changed.

It is a day and time that their customer service is not open, this is beyond ridiculous the level of restriction that they have as a welcome back after resubscribing. My IP address and device has not changed at all since I've last played months ago, and getting a big warm middle finger from Square Enix's account management "system" really has put me off to wanting to touch this game or any other Square Enix products again.

Awful customer service. My £300+ statue arrived badly damaged and I’ve gone over two weeks with no updates, all they keep telling me is they’re sorry and appreciate my patience. The only update the gave me was two weeks ago when they said they had forwarded it to the appropriate people and I’ve had no update about a refund, replacement or any resolution to the issue. It is beyond pathetic how bad this customer service is. This isn’t the first time I’ve had trouble with them, but this is by far the worst, they literally have no other way of getting in touch with them or making a complaint about the support received.

Horrific experience.

Ordered FFVII Rebirth Soundtrack back in January. Release date was back on Wednesday (10th of April 2024).

Submitted customer service enquiry to find out delivery information as of Tuesday night - states response should be available within 2 working days. About to go into a 4th day with no update (so not even backing up their own service levels to customers). No alternative way to contact. Don't know what's happening, not sure
when I'll even get an update... Just have to wait!

Terrible experience! No matter how good a developer Square Enix may be. Avoid their online store at all costs.

Wollte dawntrail kaufen. Neben dem sqex Shop, leitet es mich in den mogry store und den loadstone, jedes mal muss man sich anmelden. Jedes Mal wird man im Kreis weitergeleitet. Aus dem Spiel heraus kann ich nicht die Erweiterung kaufen. Schlimmster Shop, den ich kenne. Unzumutbar!

Scammers.
You are literally not able to log into the game once you have forgotten your credentials.
Customer service not responding after two weeks, but they happily took subscription payment for the game im not able to play.
Avoid.

Jamais eu de problème sur toute mes commandes,jamais aucun retard.
Service client au top.
Un grand merci à square enix.
J’ai vraiment du mal à comprendre la note basse attribuée sur ce site donc personnellement même si certaines choses sont un peu cher mais sinon c’est top.👍

Worst account system of any company ever. Whoever came up with it needs burning at the stake

Not happy that I pre ordered ff7 rebirth from the companies store and if I had ordered it from Amazon or game stop I'd have it by now. As it stands it looks like I won't be for another week after release. Should have been shipped so that I received it on release day or close to it. Not week plus later. Do not recommend pre ordering from them and will not be doing it again myself.

I was hoping to play FF7 Rebirth today but I wont be because I ordered directly from Square Enix. Last update I have is that UPS has my package and it's in Las Vegas as of 2/25... 4 business days of absolutely no progress or updates. Good thing I didn't take off of work or clear my weekend in order to play this game. Shipping things on time is hard. They also took away all of my reward points so that's cool too. What a great way to reward your loyal customers.

Customer service and/or log in security is absolutely ridiculous. I have been trying to log into my account for two hours; I couldn’t remember my password or ID so I had my password reset and afterwards the issues continued to spiral. Instead of letting me use the ID or the email I have it kept forcing me to use the ID, but I couldn’t remember my ID and square enix wont let you reset it. Then I had to go down a rabbit hole to try and figure out how to find my account ID; and after I finally found it I tried to sign in again on the game and it said that my account had suspicious activity so it locked me out of my own account. Even though I have a security question that it never even bothered to ask me. So now I have to wait who knows how long just to get back into the account. Long story short square enix has very poor customer service and security settings, and their website and games are not customer friendly at all.

Livraison en temps en en heure, merci pour le support qui as repondu a mes messages en me rassurant et tenant leur echeances !

Franchement il s'en fiche des gens c pognon pognon il sorte de jeux (complet) sur une console la suite sor sur la console au dessus c qui me fait rire il on mi 4 ans pour le faire alors que c un remake donc logiquement la troisième partie sortira sur ps6 alors que se un jeux donc je remettrai leur sérieux en question a Sony et square enix surtout qu'il on déjà u un problème similaire qui l'or a valu un procès a croire qu'il aime avoir mauvaise image et réputation

Sehr schlecht man versucht sich anzumelden, nach mehreren Jahren, dann soll man sich ein Einmalpasswort vergeben, und die schreiben nicht einmal wie das zusammen gesetzt sein soll.

Ich gebe es auf habe, habe jetzt mehrfach versucht erneut mich einzuloggen, nachdem ich mir das Spiel zum zweiten mal gekauft habe, jetzt nochmal auf Steam. Und Nüsse.

Coole Spiele, aber der Sicherheitsschrott nicht tragbar.

Bestellungen werden immer mit teurem Tracking verbucht. Möchte man seine Ware „schnell“ und nicht auf die komplette Bestellung warten (da z.B. eines der Produkte erst 6 Monate später geliefert wird), zahlt man auf jeden Artikel einzeln Versand. In meinem Fall Mal schnell mehr als 40€.
Dazu kommt, dass die Liefertermine nich eingehalten werden… ich warte auf 2 Produkte knapp ein Jahr. Und das Beste: sie wurden an 2 aufeinanderfolgen Tagen versendet… Schlecht organisiert!

Fazit: teuer, unorganisiert und man zieht dem Kunden das Geld aus der Tasche…