Late delivery but good product Phone line dead and emails returned not delivered Please sort out SportsGB
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great prices, easy to use web site, and good communication from them with a promised delivery time. However I feel they need to review their carrier as the carrier told me a totally different deliver... Se mer
Företaget har svarat
ordered trainers, took weeks to arrive but they need to be exchanged, followed the link in the order confirmation but no instructions to follow from there as suggested, just the sales website......ema... Se mer
Exceptional service from SportsGB! When my main item was out of stock, they quickly processed a refund while still honoring free delivery for my smaller purchase. The package arrived the next day with... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are SportsGB - dedicated to supporting you in your chosen passion, whether that is Cycling, Running, Swimming, Fitness, or a myriad of Team Sports. With top-notch customer service and most orders dispatched the day they are placed, Your Play is Our Passion!
Kontaktuppgifter
Storbritannien
- 01604 266 300
- sales@sportsgb.com
- www.sportsgb.com
3,6
Medel
295 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 10 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent all round service
Great price, good communication, quick delivery and good products. Recommend
9 november 2024
Omdöme utan inbjudan
Svar från SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Good price and speedy dispatch. 😁
Found child safety helmet that I wanted. Good price and speedy dispatch. 😁
4 november 2024
Omdöme utan inbjudan
Svar från SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Be careful of the delivery date and quality
The delivery date given was 2 - 8 days. My shorts arrived on the 8th day, how ironic. The quality of the shorts are not great, for some reasons, they look like fake.
1 november 2024
Omdöme utan inbjudan
Svar från SportsGB
Thank you for your feedback and review. I can assure you that the products we supply are authentic. As a business, we maintain a customer return rate of over 40%. We would never jeopardise the reputation of our business by supplying counterfeit goods. If you are dissatisfied with the quality of the product, please contact our customer service team to arrange a return. Additionally, for your peace of mind, you may reach out to the brand for further information or to have the product authenticated. We offer a wide range of brands, from value to premium. The quality of materials used is reflected in the price paid for the item. Please provide your order number so we can offer a comprehensive response. Regarding delivery, it was within the stated time frames as we need to order the items from our suppliers. kind regards Sportsgb.
Svar från SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Slow delivery
The swimsuit I ordered is lovely but I was disappointed in how long it took for it to arrive. It was a gift for a friend who was moving away and it didn’t arrive in time for me to give it to her.
30 oktober 2024
Omdöme utan inbjudan
Svar från SportsGB
Thank you so much for taking the time to share your review and feedback with us. We truly appreciate it. I understand that some of the items need to be ordered from the supplier, which can sometimes lead to longer wait times. We usually display this information next to the item to keep you informed. Could you kindly share your order number with us? This will help us provide you with a detailed and helpful response. Kind regards Outdoorgb.
Very poor website Order off of this…
Very poor website Order off of this website 4 weeks ago after being told it will be 5-8 days to deliver and still have not receive my order. After emailing I was told it will arrive shortly and still no sign
28 oktober 2024
Omdöme utan inbjudan
Svar från SportsGB
Thank you so much for taking the time to share your review and feedback with us. We truly appreciate it. I understand that some of the items need to be ordered from the supplier, which can sometimes lead to longer wait times. We usually display this information next to the item to keep you informed. Could you kindly share your order number with us? This will help us provide you with a detailed and helpful response. Kind regards outdoorgb
Happy would use again
Quick delivery, item as pictured and described, happy with purchase, would use again
14 oktober 2024
Omdöme utan inbjudan
Svar från SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Lack of communication with delivery
Lack of communication with delivery, seemingly cancelled by seller right before delivery on wrong day not that it mattered but still none the wiser as to when I might receive the goods. Even after me emailing them
25 oktober 2024
Omdöme utan inbjudan
Svar från SportsGB
Thank you for your review and feedback. The delivery was not canceled. As discussed in our private communication, it seems the Amazon driver encountered difficulties in locating the address, resulting in the parcel being returned. I understand that our customer service team has made arrangements for the parcel to be reshipped via Royal Mail. We apologise for the delay and any inconvenience this may have caused. Kind regards Outdoorgb
Great service!
My order arrived before the expected delivery date.
25 oktober 2024
Omdöme utan inbjudan
Svar från SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Svar från SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
I had a really positive experience
I had a really positive experience. Ordered a helmet which showed as in stock and delivered next day delivery which I paid extra for no problem. Many thanks for swift transaction
19 augusti 2024
Omdöme utan inbjudan
Avoid. Crooks.
Delivered short on the order, won't take responsibility and replace or refund on their shortcomings.
Sent CCTV which shows the box not filled with the product as "evidence" to not refund.
Would high advise to avoid these crooks
19 augusti 2024
Omdöme utan inbjudan
Recommend
Cheapest place I could find to buy a certain football I was after. Hadn't heard of this company before... everything was fine. Great even. Would use again and recommend.
12 augusti 2024
Omdöme utan inbjudan
Shocking customer service.
Shocking customer service.. My parcel was delayed even though I paid a premium to get it next day.. All I got is that if the parcel is delayed it is still withing their timeframe... Of course my parcel has not arrived yet.. They just say it will be..
24 juli 2024
Omdöme utan inbjudan
Svar från SportsGB
Thank you for you review and feedback.I'm sorry to hear about your negative experience with the parcel delivery. I understand how frustrating it can be when a next-day service does not meet expectations. I will follow up on this issue to ensure it is addressed. Kind regards Outdoorgb.
I didn't receive my order.
10 april 2024
Svar från SportsGB
Good Afternoon, Thank you for your review and feedback. Apologies i can see from the proof of delivery your item was either damaged in transit of lost in the carrier network. I have arranged for our Customer service team to reach out to offer a replacement item or refund today. Once again we apologies for the inconvenience caused. Kind regards Outdoorgb
Fab Customer Service!!
I recently placed an order and accidentally put the wrong delivery address on it (like a wally) I emailed on a Saturday (out of hours) and got a response back from Polina, the same day, she was friendly, professional and really helpful, she sorted my issue straight away. My delivery was quick to arrive despite stock needing to be ordered in, overall a great big thumbs up from me
3 maj 2024
Omdöme utan inbjudan
Svar från SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Brian.
Great price for a years cover
Great price for a years cover, also no problem with finding the company on the internet. I would recommend it to anyone
1 april 2024
Svar från SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Brian.
Svar från SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Brian.
Item didn't arrive
The item didn't arrive so I contacted them. I had a rather short email saying to wait longer, which I did. After about 10 days I emailed again to say the item still hadn't arrived. I received an apologetic reply stating the warehouse hadn't dispatched the item, and a refund was issued.
It would have been 1 star as the company just couldn't be bothered to look into my queries, but I gave 2 stars as the refund was at least prompt.
29 mars 2024
Svar från SportsGB
Good Afternoon, Thank you for your review and feedback. We are sorry that we could not fulfil your order. Our communication on this occasion fell below our expected standards. We will review our processes to understand why the error happened. Once again we apologies for the inconvenience this might have caused. Kind regards Sportsgb
Quick and polite customer service
Quick and polite customer service. Great range of products. Bought two pairs of shoes with an easy returns service. Thankyou
25 mars 2024
Svar från SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Charlotte
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