Having had golf insurance with SportsCover Direct for the last 12 months I believe they tick the boxes with regards to value for money. An issue with dealing with my payment was dealt with quickly and... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quick, easy and good value Really straightforward process from start to finish. I took out rifle insurance with SportsCover and the whole thing was quick and easy to complete online. The price... Se mer
Företaget har svarat
The online application process is very straightforward and the policy easy to understand. The medical declaration bit was clear and simple. Good value for a quality product. I had to telephone for a f... Se mer
Företaget har svarat
The full cover was the same cost as the top up insurance so I didn't feel like I received value for money. Why offer 2 separate products if there is no difference between them?
Företaget har svarat
Företagsinformation
Skrivet av företaget
SportsCover Direct, firmly established in the sports sector, provides comprehensive cover for amateur sports and leisure activities. Born from a need for specialist activity cover, products now include sports travel insurance, specialist golf and shooting insurance as well as sports insurance for teams and individuals.
Kontaktuppgifter
Dovetail House, Wycombe Road,, HP14 3RQ, Stokenchurch, Storbritannien
- 01494 484800
- contact@sportscover.co.uk
- www.sportscoverdirect.com
4,6
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
V simple to add top up insurance for…
BV simple to add top up insurance for our via ferrata adventures in Italy
12 juli 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thank you for your review. We're delighted to hear that adding top-up insurance for your Via Ferrata adventure in Italy was quick and straightforward.
3 years in easy to do and answer any…
3 years in easy to do and answer any questions over the phone or email.
9 juli 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thank you for your review and for being with us for the past three years. We're pleased to hear that arranging your cover has been straightforward and that our team has been able to assist with any questions by phone or email.
Provides exactly what I need without…
Provides exactly what I need without fuss
1 juli 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thanks for your feedback!
Easy to use site
Easy to use site, sped through the questions, unlike other travel insurance sites.
10 juli 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thank you for your review. We're pleased to hear that you found our website easy to use and the quotation process quick and straightforward.
Very thorough but a bit too long and…
Very thorough but a bit too long and detailed for a straightforward renewal of the previous year’s policy
7 juli 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thank you for your feedback. We appreciate your comments and understand that the renewal process felt more detailed than you expected. While we do need to confirm certain information to ensure your policy remains accurate, we'll take your feedback on board as we continue looking for ways to make the renewal process as straightforward as possible.
Can’t give an honest opinion because I…
Can’t give an honest opinion because I only joined online a couple of days ago. I will say it was easy enough to do it online.
7 juli 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thank you for taking the time to leave a review. We're glad to hear the online joining process was quick and easy. We appreciate your feedback and hope you'll continue to enjoy your experience with us!
Professional and efficient
This was a recommendation from a fellow golfer. The service and communication I received from the provider was professional and efficient.
2 juli 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thank you for your review. We're delighted to hear that you were recommended to us by a fellow golfer and that you found our service and communication professional and efficient. We appreciate your feedback.
Good cover for golf
Good cover for golf, very helpfully with hole-in-one claim .
30 juni 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thank you for your review. We're pleased to hear you found our golf cover suitable for your needs and that our team was able to help with your hole-in-one claim. We appreciate your feedback.
Great value and easy to renew annually.
30 juni 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thank you for your review. We're pleased to hear you found our cover to be great value and that the annual renewal process was quick and easy. We appreciate your feedback.
SCD has no customer focus.
You sent me reminders by SMS and email that my policy would auto renew. And that i could check the quote etc and make changes onlinr. But you do not provide any online means to check which payment card is registered via your website. ...e.g. card X1234 is registered. No help at all. I had to call your helpline and the agent pushed me to accept a new quotation which he emailed me and I could then set up a new card payment on line. He didn't offer for me to set up the card payment over the phone. All very cumbersome for the customer with no focus on the customer experience. The agent was reluctant to pass on my feedback. I was left feeling that my custom didn't matter.
The reply posted by SCD completely ignored the key issue that I raised regarding the lack of ability to confirm payment method and change it. Clearly a whitewash response.
I received a revised response from SCD 2 weeks after my review. This time they actually read my original review and their response included "We fully acknowledge your key point regarding the inability to view or manage the payment card registered against your policy online. We understand how important it is for customers to be able to confirm which card is set up for automatic renewal and to update those details easily without having to contact us."
If they change their website then I may improve my rating in addition to that in this review.
Standard cut and paste responses are never acceptable.
1 juli 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience was frustrating and that our previous response did not address the main concern you raised.
We fully acknowledge your key point regarding the inability to view or manage the payment card registered against your policy online. We understand how important it is for customers to be able to confirm which card is set up for automatic renewal and to update those details easily without having to contact us.
We're also sorry that the process you experienced felt cumbersome and that you were not offered a simpler way to update your payment details during your call.
Your feedback highlights an area where our online service and customer journey could be improved, and we appreciate you bringing this to our attention. We apologise that our initial response failed to address this specific issue and left you feeling that your concerns had been overlooked.
Thank you again for taking the time to share your experience. Feedback such as yours helps us identify opportunities to improve both our systems and the service we provide to our customers.
Able to find everything we came in for…
Able to find everything we came in for and quick service.
2 juli 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thank you for your review. We're pleased to hear you found everything you were looking for and received quick, efficient service. We appreciate your feedback.
Easy to find what I needed
Easy to find what I needed which was an added policy to my existing travel insurance
3 juli 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thank you for your feedback. We are glad you found the process easy!
I was contacted by sportsCover Direct
I was contacted by sportsCover Direct, well before the renewal was due. Which if anything needed to be changed I had plenty of time to advise them
The new renewal price was very good, and I did not need any changes to be made.
They advised me of the date payment would be taken, so I was able to make sure the money was available for them.
3 juli 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thank you for your feedback. It's great to hear that you were pleased with our renewal communication.
Over 70? Medical Conditions? No problem.
When you want cover for offshore sailing at 72, with the usual crop of medical conditions, things are not always easy. My previous insurer simply would not cover me to do something I've been doing for over 50 years.
The application was quick and easy to complete and the quote was instant. I was absolutely flabbergasted to get annual cover from Sportscover Direct for around £250. I thought, once they had reviewed my medical history, they might up the premium. No - the schedule came through with all conditions accepted and covered.
I am very, very pleased.
2 juli 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thank you for your feedback. It's great to hear that you were pleased with our cover and pricing.
Ok for what it is
I’ve used them twice now. I’ve never had to make a claim, but they seem okay for niche travel insurance. I wouldn’t really recommend their equipment cover tho. I called to explain my situation, but the person on the phone just kept reading the policy back to me and clearly didn’t really understand what I was asking. To be fair, my situation was rare. so they may not have had the answer straight away. But surely they could have done something more helpful than just reading the policy to me.
2 juli 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thank you for your honest feedback. We're glad you've been satisfied with our travel insurance overall, but we're sorry your enquiry wasn't handled as helpfully as it could have been. We'll pass your comments on to the relevant team.
Quick and easy
Really simple process and gives you multiple great options for covers, the cheapest I've found.
3 juli 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thank you for your review. We appreciate your feedback and are pleased to hear about your experience. Thank you for choosing Protectivity, and we wish you all the best.
The cover is fit for purpose and…
The cover is fit for purpose and automatic renewal is helpful.
2 juli 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thank you for your review. We're pleased to hear that the cover meets your needs and that you find the automatic renewal process helpful.
Great service used for a few years now
Great service used for a few years now
28 juni 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thanks for your feedback!
could not get email from you to sign…
could not get email from you to sign in, gave up
2 juli 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
We're sorry to hear you experienced difficulties receiving our email. Please contact our team on 01494 887909 and we'll be happy to assist in resolving this for you.
really easy to use
2 juli 2026
Omdöme utan inbjudan
Svar från SportsCover Direct
Thanks for your feedback!
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