When we were refurbishing our house in 2016, Splash gave us great advice and support on bathroom and shower room furniture, now 6 years later and we have a small issue with a worn out valve on a ciste... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have bought several showers in this range (albeit 1400 instead of 1500) and always look stunning when finished. A shame the 1400 is no longer available but so far this one should do. As well as looks... Se mer
I ordered my white metal corner cupboard. The site said that it would not be available until the end of March. It arrived earlier, I am not disappointed. The unit is of excellent quality, comes with a... Se mer
I have bought online from Splashdiredct on two occasions. On the first, a basin arrived slightly damaged - not very well packaged - but was replaced without quibble the next day. More recently, I... Se mer
Företagsinformation
Om www.splashdirect.com
Informationen kommer från olika externa källor
Established in December 2001, Splashdirect is the UK's fastest growing online bathroom retailer.
They offer over 3000 bathroom products, encompassing their own label line and leading industry brands, to provide everything from novelty toilet seats to freestanding baths.
Their business philosophy is simple: Give consumers and businesses what they want, when they want it.
They have a dedicated UK-based customer service team, made up of individuals with expert product knowledge. They are on-hand to assist you with any problems you may have, no matter how small.
Kontaktuppgifter
103, 29 Broadwater Road, AL7 3BQ, Welwyn Garden City
- 08454 742 712
- enquiries@splashdirect.com
- www.splashdirect.com
4,6
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Non delivery
I have been chasing Splashdirect by email (this is now the only method of contact available) and have received an automated reply stating they have ceased trading even though their web site is still live...beware.
7 april 2015
Omdöme utan inbjudan
Got there in the end BUT no refund on my delivery charge!
Ordered my toilets as I was let down by my previous provider. ordered what I thought was one day delivery, to only find out that it would be delivered 5 days later. no communication between, courier drivers and company to customer, I had to chase for 2 days before I got an answer (their 'new' way of contact is via email only!) finally got my order delivered BUT they did not refund the amount I paid for "next day" delivery. they told me that I would have a refund but nothing yet (3 weeks and counting!).
Not happy with this service as they have taken my money and have not given it back as they promised!
7 april 2015
Omdöme utan inbjudan
None delivery of goods
Have paid for 3 shower items and on 1st march only to be told there was a delay then they where damaged and now no contact as when you e mail no reply so lucky paid on credit card so in there hands so keep well away
6 april 2015
Omdöme utan inbjudan
Make this company to avoid at all costs.
Ordered 5 items on March 9th and paid by PayPal same day received 3 items on17th March however I have been unable to find out about the other 2 items as SPLASHDIRECT do not answer the only tell you to Email them however I have yet to receive a reply further more they are not using the chat line and I have sent the a recorded letter and the Post office unable to deliver as the could not someone to sign for it. No customer service at all.
This is know in the hands of PayPal.
5 april 2015
Omdöme utan inbjudan
No delivery
After reading other comments here I also believe they ceased trading. Ordered over 2 weeks ago and not a thing from them. No delivery and no reply to my e mails. Can't call them either. Now contacting my bank to try and claim money back as I paid with a credit card!!!!!
There website is still showing and still taking orders!!!!!!!!!!!!
BEWARE
5 april 2015
Omdöme utan inbjudan
poor communication and late delivery
no phone number to actually talk to somebody about an issue. have to discuss everything via email so have to wait for an answer. delivery wasn't next day (which is what i paid for), toilet was ordered on a Wednesday and came on the following Monday when i was told it would arrive on the Friday. My email was completely ignored about asking for some kind of refund as i paid for next day delivery, which i didn't get. shocking
5 april 2015
Omdöme utan inbjudan
GONE BUST
Do not touch with a bargepole, They have a website and will tempt you with 25% off but they dont exist. Paid through paypal so started a dispute and hopefully get a full refund. Avoid at all costs.
4 april 2015
Omdöme utan inbjudan
Ceased trading do not use
Had an email today to say they have ceased trading and to contact my bank do not use under any circumstances
4 april 2015
Omdöme utan inbjudan
In Administration
Please steer clear of this company. After our order didn't materialise and after no reponse from the company to my emails (they won't do business over the phone anymore) I did some investigation and found this company went into administration in Nov 2014. The administrators obviously thought the best way of recouping money would be to continue to run the business. I suspect people are getting part or incorrect orders as the administrators are probably just running down remaining stock. We have now initiated a chargeback dispute with our bank (sadly we paid by debit card not credit card) apparently we're not the first to do so. Hopefully we'll get some of our money back.
3 april 2015
Omdöme utan inbjudan
No phone or email contact
Can't speak to anybody regarding my second order also not returning my emails not a happy bunny
3 april 2015
Omdöme utan inbjudan
very bad service
My experience of Splashdirect has been very bad
The order when it came was short of two items, since then despite many emails which they have not replied to any.
I am still waiting over 2 two weeks from date of order
My Advice is dont deal with this company or any other company that you cant phone
3 april 2015
Omdöme utan inbjudan
not happy with after service
Order came within 7 days but some of the order was missing tried to contact by phone but only emails excepted sent three in space of a week heard nothing at all. Still waiting for rest of order.
2 april 2015
Omdöme utan inbjudan
F-word, C-word, S-word, X-word (not sure about that one)
MY honest experience is one of absolute shock that a company so bad as this can ask for a review, what are they a bunch of sadists?
No contact phone number no reply to e-mails (that's a joke they say 24 working hours to reply to an e-mail I suppose they work a 1 hour week!)
How can this company expect to stay in business when you have no way of contacting them, they just take your money, don,t deliver the goods you have paid for and think they are untouchable: not for much longer!
2 april 2015
Omdöme utan inbjudan
Another mug
Purchased a sink last month, arrived damaged. Contacted them they said would send out a replacement, now two weeks later only to find out they have ceased trading. Sink cost £36 so not covered by credit card. Bunch of muppets.
2 april 2015
Omdöme utan inbjudan
Still Waiting
Ordered a Shower tray and Screen, the screen was lost in transit, and the shower tray has the waste in the wrong corner despite asking a member of staff if it was the same as the image on the web site which she confirmed it was. I was sent an email confirming the screen had been lost and would I mind confirming that I would wait for a replacement. Since then I have had no luck at all contacting the company, I have sent numerous un-answered emails, there is no phone number to call to discuss the situation. I have never known such a shambles, all this time my bathroom is out of use!
2 april 2015
Omdöme utan inbjudan
i think this company is a scam
i ordered a cistern over a month ago have received no correspondence they do not answer e-mails you cannot contact them by phone are there phone just tell you to e-mail them. Have reported them to paypal
2 april 2015
Omdöme utan inbjudan
worst online firm I've ever dealt with
I ordered bathroom taps in Nov 2014. Initially my order got lost in their system but they eventually arrived in Dec 2014. Unfortunately they did not fit my basin so I returned them following all the company's requirements- returns number, order number, properly wrapped, proof of postage and tracked delivery etc. After many emails I am still waiting for a refund. At present I am 4 days in to their rapid 24hr response period. Next stop Trading Standards.
2 april 2015
Omdöme utan inbjudan
REPORTED TO TRADING STANDARDS
I've reported Splash Direct to Trading Standards - 03454 04 05 06. As my goods were faulty and as they are no longer receiving calls and haven't replied to my emails over the last 2 weeks I have no other option.
Trading standards have advised me to send a letter recorded delivery to Splash direct and as I paid by credit card and it was over £100 I can contact my credit card company to investigate too.
If any one else has the same or similar problem please ring trading Standards on the number above, this company needs investigating so they don't continue to rip people off.
2 april 2015
Omdöme utan inbjudan
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