Spear & Jackson UK Omdömen 

Can’t believe how great the service I was given
By Spear & Jackson.
I Rang 3 Days ago to say that my garden fork had broken on the weld.
I was told it would be replaced free of charge under there 10 year guarantee.
Tracy from Customer Service was very helpful.
I received a new fork today.
Very good service ( Well Done Tracy )

I bought telescopic ratchet loppers, which worked wonderfully. So much so a contractor working in the garden wanted to buy the same. I got the cutter blades stuck high above me [over ambitious thickness of the branch] and twisted and pulled which cracked the hardened blade, my fault. I just enquired if spares existed and wanted to but a replace blade. They sent a FREE replacement. 5*

I bought Spear and Jackson lawn mower about 7 months ago. It works OK but I found the front wheels fragile and soon started to wobble. Then the grass collector started falling off because the fixing points were inadequate.
I modified both these quite easily making a much more durable product took some photos submitted them as suggestions
Since then nothing positive. Other than ‘not our department. Send it to another S/J dept
I did this but
Disappointed at no response after three weeks sent an email to the Sales Director to bring it to his notice
As of today
No reply
I think they are not interested in the practical experience of their products by customers despite being probably the most important feedback they can get and very short sighted
Won’t buy anything else from their range

I rarely write reviews but this product was so bad I just had to!
Went to a B&M store and bought a 9 litre timbercare fence stain tub for £5, reduced from £10!!! Considering a Cuprinol 9 litre is £26 at B&Q. Absolute BARGAIN! Almost giving it away at that price.
What a load of rubbish, stirred it well for a number of minutes but it was just like applying slightly coloured water to the fence, had no visible effect and it was supposed to be charcoal grey!!
As they say, you get what you pay for! Avoid this product like the plague!!

Very poor quality used to be such a reliable brand.

I have a Spear and Jackson 24v cordless lawn mower. It's about 4 years old and has failed due to a faulty controller pcb.
I contacted S&J customer service to get a new controller. They said we don't have them try ebay. There is no availability on ebay for the correct replacement so the mower is now basically scrap.
Poor customer service.

Brought some spear and jackson slate grey stain. I mixed it well as I've always done when I stain my sheds ..put spear and jackson on left it to the next day and gave them another coat and today after 3 months of putting it on ,it's raining and it's all blistering looks a right mess ...on shed I used another brand and no problem with that ......but I've used spear and jackson on 3 sheds all the same messy I'm going to phone and complain.

I purchased a pair of garden shears many moons ago and I cant fault them I even took on the job of trimming my conifers which were 30ft x 45ft length at approx 8ft tall did the job no problem,I get them sharpened every year because they are that good.

Bought a tub of fence paint in charcoal grey but turns out to be a bucket of stale water and has a smell to it and it's not a bucket of paint.

Spear and Jackson concentrate weed killer .what a load of rubbish.brought 3 cost £35 .might as well used washing up liquid. Weeds seem to thrive..

Avoid their products like the plague
I bought a garden shredder. The safety switch failed after a handful of uses. £250 wasted. It has a three-year guarantee but their customer service don’t reply. The unit is a sealed unit so can’t be repaired.
I bought one of their expensive stainless-steel spades. It bent after a handful of uses.
I purchased one of their strimmer’s with two strimmer wires. It jammed all the time from new and never worked. Total junk.
I bought a pair of their secateurs. Nearly new and they won’t cut anything. Roses just make them lock solid.
Their customer service, either via e-mail or phone, just ignore you completely.
All this stuff failed either immediately or after a handful of uses. Its your risk if you buy their junk made in China.

I have been buying spear and jackson gardening tools for many years under the impression that they are a good British company. It turns out that not only are most of the components of my lawn mower made in China and not in the UK but that Spear and Jackson are simply a NAME and have numerous Companies that produce and sell goods under the Spear and Jackson name. In short they don't recognise the serial number on my mower as they didn't make it and suggest I contact whomever made it. What a disgrace and a sham to use a name to make people believe they are buying a decent product especially be where electricals and batteries are concerned..
Don't get caught out by them.

Bought their charcoal grey fence paint and wished I had seen these reviews first. Worst paint I have ever bought, like dish water. They should not be allowed to sell such a bad item.

spear and jackson timbercare, very thin and watery - just runs off the brush, not what I would expect to see a fence paint to be like, can't see it lasting long at all - I wish I could charge spear and jackson for my time and money wasted, minus 5 stars would be a fair score.

I had a broken roller on my cordless mower, contacted Rob on the after sales spear and Jackson e-mail and he sent me out a brand new one under the 3 year warranty. Only took a few days
Excellent service thanks Rob.
Barry Freeman.

Purchased 'slate grey' fence paint. Picture on tin is of a very dark, almost black, grey. The reality is a light soft grey. Very misleading and now opened unlikely I will be able to get a refund. Dreadful product.

the grass box does not fit, and the cable, must be the cheapest china have got, keeps twisting so that you keep tripping over it, very unsafe,keep well clear.

My late mother's Spear and Jackson cordless lawnmower, which she had hardly used, died after I tried to cut my grass with it. Second one of these to suddenly stop working. Spoke to help desk and that was a waste of time. It's something electronic as far as I can tell, and the help desk told me to get an electrician to look at it. It was probably still under warranty but don't have purchase details. It's a shame as it was an ok mower when it worked. Now bought a petrol one.

A garden tool I bought for my father a number of years ago broke. I recalled that Spear and Jackson had a long warranty on their tools. I was easily able to find out how to contact Spear and Jackson on their website, and I received a very quick response. They confirmed the tool was covered under the warranty and said they would send out a replacement. Very quick simple and efficient. Thank you Spear and Jackson and Joyce.

I called support (11.35am on 31.07.24) and the eastern European woman (who refused to give me her name, even after I called the second time) told me to read the manual and just said that's how the machine works. I asked to be transferred to a technical person or her manager and she refused and hung up on me! She was rude from the moment i explained my trouble. She was laughing instead of asking questions and working through the process of troubleshooting on the phone with me.

My lawn area is around 20m x16m and only a few handfuls of cut crass was collected. The mower hovers if mulching but doesn't efficiently/at all when the mulching plug is in. I followed the manual, my brother and the neighbour's gardener tried too but we all had to push with our body weight to cut the grass with the mulcher in place.

The other issues:
- bar handle to power the mower is not comfortable for mowing. Especially if you have to use your body weight in mulching mode to cut the grass as it doesn't hover.