Spabreaks.com Omdömen 20 385

•

4,3

Spa

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Det här tycker kunderna

Företaget har svarat

After trying to access our voucher online and finding out it no longer covered the full price of a night away, Drew went above and beyond to help with the situation. Can’t thank him enough for his hel... Se mer

Företaget har svarat

Appalling customer service. Needed to amend the booking late due to an ill child (who wasn't travelling with us). We were prepared to be flexible and pay additional fees but instead told there was not... Se mer

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Företagsinformation

Skrivet av företaget

Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s

Kontaktuppgifter

4,3

Utmärkt

20 tn omdömen

5 stjärnor

4 stjärnor

3 stjärnor

2 stjärnor

1 stjärna

Har besvarat 99 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

14 timmar sedan

The pool area was dirty and pool looked…

The pool area was dirty and pool looked unclean. Tiles need cleaning and missing tiles . Had a neck shoulder and back massage. But didn’t get a neck massage. Won’t be going back .

23 mars 2026

Omdöme utan inbjudan

Svar från Spabreaks.com

3 timmar sedan

Dear Marian,

Thank you for leaving us a review. We genuinely value and respond to all customer feedback we receive.

I was sorry to hear that your visit to Bannatyne Health Club & Spa Peterborough was not as relaxing or enjoyable as we would have hoped, and it’s disappointing to learn that you encountered several issues during your day.

As a third‑party booking agent for all the spas and hotels featured on our website, we always welcome feedback relating to our service specifically, as well as feedback about the spa or hotel itself. For this reason, our review invitations are sent in two parts.

The first invitation asks customers to review areas directly linked to Spabreaks.com, such as the website experience, booking process, communication, or customer service. This is the review you have completed, although the content relates to your visit to the hotel.

As your spa day took place yesterday, you will receive a second invitation in the next 24-48 hours asking you to review your experience at the spa. This second review is designed so that we can forward your comments directly to the venue, helping them understand customer experiences and make improvements where needed.

I would be very grateful if you could complete that review when it arrives so that we can ensure the spa is made aware of your feedback.

Additionally, if you would like to make a formal complaint, I would be happy to use the content of your review to raise this on your behalf. Our Customer Relations Team would then investigate the matter fully.

Apologies for any disappointment or inconvenience caused.

Kind regards
The Spabreaks.com Feedback Team

16 timmar sedan

Amazing customer service & support from…

Amazing customer service & support from Nick Palmer! Prompt, helpful, friendly & sorted the issue with ease! Thanks so much

23 mars 2026

Omdöme utan inbjudan

Svar från Spabreaks.com

3 timmar sedan

Hi Miss White,

Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.

I'm pleased to hear that Nick provided such amazing customer service and assisted with your query.

We're always happy to help.

Kind regards
Anthony - Quality Assurance

3 dagar sedan

Very helpful

Very helpful, answered all my questions. A joy to be honest.

21 mars 2026

Omdöme utan inbjudan

Svar från Spabreaks.com

En dag sedan

Hi Anthea,

Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.

I'm pleased to hear that Jess was knowledgeable and helpful and assisted you with organising your booking.

We're always happy to help and hope you enjoy your spa experience.

Kind regards
Anthony - Quality Assurance

4 dagar sedan

Very helpful and friendly 😊

20 mars 2026

Omdöme utan inbjudan

Svar från Spabreaks.com

4 dagar sedan

Hi KT,

Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.

I'm pleased to hear that Drew was helpful and friendly and assisted you with organising your booking.

We're always happy to help and hope you enjoy your spa experience.

Kind regards
Anthony - Quality Assurance

5 dagar sedan

Sophie..a fantastic operator at spabreaks

I have just booked a spa and hotel experience via an operator at spabreaks.com. She was absolutely wonderful..she went above and beyond to make sure we got what we needed to make our stay perfect nothing was too much trouble and even called me on her day off..one amazing lady..her name is Sophie…won’t give her surname for privacy for her but if you ever need to call them ask for her ..brilliant thankyou so much Sophie your a star x

19 mars 2026

Omdöme utan inbjudan

Svar från Spabreaks.com

5 dagar sedan

Hi Maureen,

Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.

I'm pleased to hear that Sophie was super helpful and went above and beyond your expectations to assist you with arranging your booking.

We're always happy to help and hope you enjoy your spa experience.

Kind regards
Anthony - Quality Assurance

5 dagar sedan

Sophie was very quick to contact…

Sophie was very quick to contact and arranged spa weekend efficiently thank you

5 mars 2026

Omdöme utan inbjudan

Svar från Spabreaks.com

5 dagar sedan

Hi Carol,

Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.

I'm pleased to hear that Sophie was responsive and efficiently assisted you with organising your booking.

We're always happy to help and hope you enjoy your spa experience.

Kind regards
Anthony - Quality Assurance

5 dagar sedan

I’m only putting one star because I…

I’m only putting one star because I have to put something down. I originally booked for 1430 and I was phoned up later during the day saying it has been moved to 2 o’clock without my consent. And I phoned them up and said there’s no way it’s being moved to 2 o’clock because I will not be making it and the gentleman was saying to me you can cancel it. Why would I want to cancel something that I paid so much money for and when I cancel, I will not be getting any money back.

18 mars 2026

Omdöme utan inbjudan

Svar från Spabreaks.com

5 dagar sedan

Dear Sir or Madam,

Thank you for your review.

I’m sorry to hear that you experienced issues with the allocation of treatment times on your recent booking. I completely understand how frustrating this can be when you’re looking forward to a relaxing visit.

As treatment times are allocated directly by the spa based on their availability for the chosen date, Spabreaks.com, as a third‑party booking agent, does not play a role in scheduling. Occasionally, for operational reasons such as staff absences or other logistical challenges, a spa may need to amend treatment times at short notice. We apologise on their behalf if any changes made did not suit your preferences.

As your review did not include a booking reference, we are unable to check the specific details of your reservation. However, it is likely that any calls you received regarding treatment times came directly from the spa, as they manage all scheduling and adjustments.

As part of our booking process, we do advise—before any payment is taken, that treatments may be scheduled at any time during your visit.

We appreciate your feedback and sincerely apologise for any inconvenience caused.

Kind regards
The Spabreaks.com Feedback Team

5 dagar sedan

Booking of Spa break was pretty easy

Booking of Spa break was pretty easy, good communication. Prices were pretty reasonable, overall an easy process.

21 februari 2026

Omdöme utan inbjudan

Svar från Spabreaks.com

5 dagar sedan

Hi Kellie,

Thank you so much for taking the time to leave us a review, we truly love hearing from our customers.

I’m delighted to hear that you found the online booking process easy to complete and that the price of your spa visit was competitive. It’s wonderful to know that everything went smoothly for you.

We look forward to assisting you with your next booking.

Kind regards
Anthony - Quality Assurance

5 dagar sedan

Fast and prompt service 👌

Fast and prompt service from the first WhatsApp enquiry through to making the booking.
I would definitely use again in the future.
Thanks to the team — let’s hope the hotel continues the same level of service 👌

18 mars 2026

Omdöme utan inbjudan

Svar från Spabreaks.com

5 dagar sedan

Hi Mrs Wilson,

Thank you kindly for leaving us a review, we always appreciate reading customers feedback.

I'm pleased to hear that Charlotte was very helpful and assisted you with arranging your booking.

We're always happy to help via either WhatsApp, Live Web Chat or phone.

I hope you enjoy your spa visit and we look forward to assisting you with your next booking.

We'll send you another invitation 2 or 3 days after your spa visit should you wish to review your experience at the spa.

Kind regards
Anthony - Quality Assurance

5 dagar sedan

Very nice day relaxing

Very nice day with friend, especially in the relaxing room
The massage and facial was beautiful.

7 mars 2026

Omdöme utan inbjudan

Svar från Spabreaks.com

5 dagar sedan

Hi Veronika,

Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.

I'm pleased to hear that you enjoyed your recent spa visit to Bannatyne Orpington and that everything met your expectations. It's always nice to enjoy a lovely bit of pampering.

We're always happy to help and look forward to assisting you with booking your next spa experience.

Kind regards
Anthony - Quality Assurance

6 dagar sedan

A fabulous spa break at the forest…

A fabulous spa break at the forest pines as usual, lovely body scrub as my treatment, and my friends back massage, excellent meal at night, has a fabulous crab and crayfish Thermidor, Couldn’t complain about anything, great friends weekend break

13 mars 2026

Omdöme utan inbjudan

Svar från Spabreaks.com

5 dagar sedan

Hi Karen,

Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.

I'm pleased to hear that you enjoyed your recent spa visit to Forest Pines Spa and Golf Resort and that everything met your expectations.

Lovely to hear that your spa treatment was so enjoyable and that the sea food evening meal was fabulous.

We're always happy to help and look forward to assisting you with booking your next spa experience.

Kind regards
Anthony - Quality Assurance

6 dagar sedan

They have my money and haven’t refunded me

This company is an absolute abomination, I booked and paid for a spa break for Mother’s Day to be told 3 days before Mother’s Day that actually it wasn’t booked and there had been an error, meanwhile I’ve been back and forth with multiple people trying to solve my issue, taking 1-2 days to reply, DO NOT BOOK WITH THESE GO DIRECT!!!

18 mars 2026

Omdöme utan inbjudan

Svar från Spabreaks.com

5 dagar sedan

Dear Grace,

Thank you for taking the time to leave a review, we genuinely appreciate all feedback from our customers.

We’re very sorry that your booking could not be accommodated, and we sincerely apologise for any delay in our responses during the exceptionally busy Mother’s Day period.

As a third‑party booking agent, we rely on our spa and hotel partners to keep us updated with their availability, and we’re sorry that the venue did not have sufficient space to host your visit on this occasion. Each of the 550 plus venues that we are in partnership with manages their own availability and is responsible for keeping us constantly updated.

Whenever a booking cannot be fulfilled, we always aim to offer suitable alternatives so our customers can still enjoy their spa experience. We can look at arranging a different venue, changing the date, issuing a credit note for future use, or processing a full refund.

I can confirm that a full refund has now been processed for you.

We apologise again for the disappointment and inconvenience caused, and thank you for taking the time to share your feedback.

Kind regards,
The Spabreaks.com Feedback Team

6 dagar sedan

Easy to use website

Easy to use website, clear instructions.

8 mars 2026

Omdöme utan inbjudan

Svar från Spabreaks.com

5 dagar sedan

Hi Andrea,

Thank you kindly for leaving us a review, we always appreciate reading customers feedback.

I'm pleased to hear that the online booking process was nice and easy and that all the additional information supplied was clear.

We're always happy to help.

We look forward to assisting you with your next booking.

Kind regards
Anthony - Quality Assurance

6 dagar sedan

We initially booked a spa break, but Rachel contacted us to let us know that the booking could not be arranged due to some reason. She then worked with us to find an alternative option and kindly assisted in securing a booking that matched our preferences, including dates and other requirements. We truly appreciate her effort and support throughout the process. Thank you.

10 mars 2026

Omdöme utan inbjudan

Svar från Spabreaks.com

17 mars 2026

Hi Zahra,

Thank you kindly for leaving us a review, we always appreciate reading customers feedback.

I'm pleased to hear that Rachel was so helpful and assisted you with organising an alternative option for you to a spa treat when there was an issue with your original choice.

We're always happy to help.

I hope you enjoy your spa visit and we look forward to assisting you with your next booking.

Kind regards
Anthony - Quality Assurance

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