Solexlegalservices Omdömen 

I have spent the last month trying to do a simple remortgage with this company and they are so infuriating to deal with. Firstly every email they send you is from a NOREPLY email address so it is impossible to read through a chain of emails. Secondly the emails they send are, for all intents and purposes, blank with an attachment to a letter, which again makes it difficult to quickly find an email. Thirdly, and probably most importantly, is they do not seem to be able to read an email you send them, either that or they simply ignore it and ask you for the same document a week later, and in some cases documents they have never sent you despite you asking for it in emails.
There was a spelling mistake of one of the forms THEY sent to me and then they decided they needed my wife's birth certificate and £20 to fix it despite every other form and proof of ID being correct. They also kept chasing a form that they never sent to me in the first place. I am not sure if it is because of their idiotic email system confusing them as well as me but they never seemed to update their records despite giving them two weeks to do so.
I tried to call the "Direct Number" for my case handler, which turned out to be general reception, and after being on hold for over 45 minutes I finally managed to speak to someone. I explained the situation and they apologised and emailed me the missing form, which I filled in and returned to her direct email straight away, and she said she would remove the request for Birth certificate as that was not needed. Two weeks later and I am still getting emails to fill in the form I have filled in and emailed back and asking for my wife's birth certificate. After another 50 minutes on hold they simply say no we don't need it, that was an automated email and is not holding anything up but they are not doing anythnig for another 3 weeks rather than doing it as soon as possible as requested during last call as it has already been dragging on.
I am about ready to cancel the whole thing as I think if I there was a competent company working on this they could do it in a few weeks.

don't waste your time, we ended up using our own solicitors as these absolute clowns just wasted our time.

I've only gone with one star because zero isn't an option. What a complete set of buffoons! Somehow they have a contract with mainstream mortgage lenders and we're appointed by the lender for the re mortgage of my house.

Everything is done electronically via a clunky, non user friendly portal. You cannot contact anybody for love nor money. There's literally no point sending an email because it will take them a month to reply, if they actually bother at all, which most of the time they don't. Phone calls take around half a day to answer and when they are answered the staff are utterly clueless.

They send documents requiring completion that they require via post, but fail to include any address details for where they want them actually posting to.

They have dragged their heels so much that they missed the mortgage completion date by 2-3 weeks, costing me additional money that I shouldn't have had to spend as I have ended up on my original lenders higher interest rate once my fixed term ended.

After completion of the mortgage had eventually taken place they continue to bombard me with emails telling me that I somehow have outstanding tasks on their ridiculous online platform - which when I log in is either a letter with nothing but numbers and symbols on it, hassling me to provide them with customer feedback (which I'm amazed they ever dare to ask anybody for!) Or telling me that they are somehow chasing a redemption statement from my old lender, despite the new mortgage having completed weeks ago and my first payment being made.

Under no circumstances use these clowns if you have any option at all. And Halifax Bank - you should be utterly ashamed of yourselves for allowing this circus to represent you.

Terrible service from my lender's solicitors.

Continual emails asking for information that I have already sent.

Communicates by sending PDF attachments where the file names bear no relation to the contents. Every time you want a document you have to trawl through acres of trivia.

Wish I could give them 0 stars. Terrible service from so-called "solicitors". 4 months now and my re-mortgage has hardly begun. I suppose as they are free you can't say they are a waste of money, which is the only positive comment I have. They really seem not to care at all about customer-satisfaction, or how often it is reported in the media. Law Society next stop for me.

Such slow poor service, I'm waiting on responses for over a month, their out of office reply says 3 days.

If I could a 0 I would. Unprofessional and poor communication from the outset. Constant auto reminders to send Documents already sent. I wish I knew we could have used an independent firm instead of being automatically assigned to solex by the mortgage company. Due to solex and the time they have taken (over 12 weeks for a remortgage!!) we have lost our buy to let property and caused us to lose us over £600 in fees from the surveys. Don’t bother trying to contact them over the phone either to chase up, you’ve got better chance of getting hold of the queen and when you may finally get through about as useful as an ashtray on a motorbike. Cheers solex - avoid them like the plague

One star is too much.
Like so many others I have never dealt with such poor service before. Again like others I did not appoint this company.
I am using a fast track mortgage from Leeds BS which thanks to Solex is far from that. And there is no point phoning them 35 minutes in a queue only to be spoken to by an "Agent" who I suspect has less legal knowledge than I have. My sorry story is not over yet Ibfear as 6 weeks after I returned their document request, they still have not completed it.
Again as others have said sterr well away from these if you can.

Terrible service, slow communication and are unable to work to deadlines set out months in advance. We have been trying to remortgage with the Leeds Building society on a simple second home mortgage. This was supposed to complete in the 20th December, but despite numerous emails and several attempts to make contact via phone it appears we are unlikely to complete before Christmas. I urge companies like Leeds Building Society to stop using legal forms such as Solex. They never complete on time, send out confusing and repeatedly duplicated emails and thus sully the good name of the Banks and Building Societies they represent. All I want is for this transaction to be completed ASAP and some contact with a definitive completion date.

Dreadful Service, appalling attitude, no communication!
I have dealt with alot of solicitors and have never come across someone like Solex- Worst company ever. I wonder what lenders saw in them that they use on their panel.
To clarify, It was not our choice to use this company, as we were simply handed over to them by the lender we are trying to re-mortgage and I really wish I had read all the reviews before, because then I would not have chosen the lender or got them to change the solicitor. All the reviews describe them perfectly- Arrogant, Lazy, poor communication. It takes over an hour to just get through to them (that is if you get through to them). Everyone is just passing on the bucket and they pretend they have different teams doing different things where as we feel it’s a mickey mouse company with lack of organisation.
They take days and days to look at one document and will keep sending an email that they haven’t received it. So when you ring them they will say: “It’s the robot who is sending these emails”. Really! Every email you send that take 3-4 days to read and even then, it’s not processed. We have been sitting around for them to complete our mortgage, called loads of times and no one can answer when it would be completed. They work as per there convenience and have no consideration on how much delay and money is costing to us.
Personally, my recommendation would be: if you come across Solex, run as fast as you can and don’t let them handle your case. I would also highly recommend the lenders to remove them from there panel and use someone who is more reliable and efficient.

Absolutely awful. My new mortgage provider use them, wish I’d paid for an external solicitor rather than rely on their referral.
Never respond to emails, usually 17th in the queue waiting to speak to someone who tries to fob you off.
I have a large sum of money that should have arrived in my bank account yesterday. I called them 3 times and was assured it would be there, as I was notified the completion had taken place at lunch time. It never arrived.
Called today to say they didn’t get around to sending all the transfers yesterday so would be done today….!
£42 CHAPs fee for what? (Btw it costs them less than £12 to send via CHAPs)
What if this was a deposit for something?
I’m not confident the funds will arrive today.
I work for a Bank and deal with legal firms daily, I would never recommend this firm.
Horrific.

The team at Solex Legal Services are outstanding and the hard work they put in is phenomenal. People always take time to list all the negatives, but there is always two sides to every story. The team here made my purchase soo smooth and simple, not one issue, regular updates received, a high level of professional communication, and mortgage completed hassle free! Thank you Solex Legal Services Bromley! A job well done and be proud of what you do.

Absolutely horrendous. Never communicated with us, completed with a big shortfall and didn't advise us. When we complained their response was defensive and rude. Avoid Avoid Avoid! Wish I didn't even have to give one star!

Awful awful awful. Incompetent and slow. Never responded to a single email. Never responded to my complaints about their inaccuracies. I have never dealt with such a terrible organisation let alone legal service.

If you find out your bank has instructed them i would ask them to change.

Horrendous service. Terrible communication, customer service assistants that tell blatant lies, rude, sarcastic, will give you every reason why you CANT speak to your case handler, inefficient, unreliable and utterly unprofessional . I cannot believe the likes of Santander use their services. They made our entire remortgaging process stressful, drawn out and late. Avoid this free service at all costs and if you can, just pay to go privately

In short - unresponsive, uncontactable, unbelievable.

They were assigned by Lloyds Bank to act as conveyancer for my straightforward remortgage and I have no single good word to say about them. I receive standard emails from their online "case tracking" tool, but have NEVER had a single response or even acknowledgement to emails I have sent them. According to their introductory email, I have an assigned case handler - I have my suspicions as to whether they are even a real individual as I haven't been able to reach them.

Combined with Lloyds failures, this supposedly simple process has now taken nearly 2 months and I am giving up.

Avoid at all costs.
Two weeks to answer emails.
Incorrect documentation sent.
Unable to perform a transfer of equity (which I found out after 3 months)
A disgrace to the business

The worst company, of ANY kind, in any sphere, at any time, in any nightmare that I have ever had the withering misfortune to deal with.
Incompetent, inaccurate, glacier slow, unreliable, slapstick.
No worth the one star I'm forced to give them.
Given the choice...opt for The Plague instead.

if i could give 0 star. I don't know why Lloyds picked them as a conveyancer. Their process are in dark ages. They don't communicate and expect customer to keep checking every day on the progress. It will take half an hour on the phone to reach them. They don't talk to Lloyds and Lloyds wont talk to them even though they were appointed by each other. What a mess. It's just unbelievable how they are still operating on the market. Very disappointing.

I understand during these difficult times working is different, but unless you have a easy straight forward mortgage do not use any conveyancing company , Use a solicitor you can actually talk to and put a name to, as all you get from Solex is "Its in the hands of the case handlers" You can not get any updates as the track my case is never updated and you cant actually talk to the case handlers, For your emotional and mental well being please think twice. Even mortgage advisers are having a bad time of conveyancing companies ..