Socom Tactical Omdömen 

I've sent two emails to socom regarding my order for the body armour vent retrofit kit (what they've sent me is - given that, as it turns out, manufacturing of this Gen 1 product was stopped 5+ years ago - a multiple-years-old, open box item clearly pulled out of a spares bin or is a previously returned item), the fact that it's missing critical components, doesn't have ANY original manufacturer packaging or branded parts whatsoever, and was sent as two loose panels in a cheap padded A4 paper envelope even though (assuming the rest of the issues weren't present which make it an instant return and full refund necessity anyway) it's a fragile inflatable item that would be rendered completely unusable by anything sharp coming into contact with it.

Their own policy states that for refunds, I should be filling out their enclosed returns form of some kind, which of course was not with the delivery. No paperwork of any kind arrived with it. They also highlight their likely 15% restocking fee, which of course wouldn't be applicable for an order like this where they've clearly chanced their luck in getting rid of some old (should be) unsaleable inventory before changing the product page to 'out of stock' as soon as I purchased what must have been this last random bit of old, loose, incomplete and unacceptable stock.

It also states to contact them prior to attempting a return anyway, which I've done 5 days ago, and the only response received was eventually an automated 'review this product' email where I left a review, almost identical to this, that's not been published. I sent a follow up email too, and had no intention of leaving a negative review had they been reasonable in responding and organising the return. However, I've heard nothing else at all in response and find it not only disappointing, but concerning, because its looking increasingly like I'll need to issue a formal chargeback request on my credit card used to make the purchase since they're just ignoring me on their only contact email address.

Absolutely would not recommend Socom Tactical or their products and will never be using them again.

The rifle was delivered fairly quickly and safely.

Socom Tactical is easily one of the best airsoft retailers out there. The staff are fantastic, they aren't just selling gear... They’re clearly active in the sport and incredibly knowledgeable. Whether you're a total beginner or a seasoned vet, they offer great tips and tailored suggestions without being pushy.

Their variety of stock is amazing, covering everything from niche parts to high-end RIFs. Beyond the shop, they’ve built a great community vibe that makes you feel welcome the second you walk in (or order online). Highly recommended for anyone looking for quality gear and expert advice!

very fast turn around of order, and equally quick customer support. Very attentive. Thank you

Best shop for service I have been to in a while. Always reliable with next day delivery on consumables. Two tone service next to none. Never had a problem with aftercare.

Professional staff and great product quality!

Honestly Absolutely top service! Order got delivered in 2 days and kept up to date throughout its journey.

Not to mention my item was half the cost of anywhere else I could find.

Highly recommended

Thanks very much

Perfect service. Great products and speedy processing.

Staff helpfulness is always a positive and these guys are helpful. Good vibe in the store, lots to see, and the staff are knowledgeable about the products on display. Problem solving if you find you have one, even shop floor guys know what they're doing and will help or advise on issues you might have

As always sterling service from Socom. Everything I need delivered in no time at all

Socom are my go-to for pyro and BB's.
This time I needed a couple buckings, but £6.99 postage for two little pieces of rubber seems a bit much, especially when I can order a kilo of bb's and a handful of pyro's for less postage! (unless they've recently raised their postal charge)
Yeah so normally 100% happy, but this instance left me a bit miffed.
Won't stop buying from them though, they're great when considering the larger picture.

Great choice of stock, competitive prices, fast dispatch.

Wow! These guys don’t mess about! I ordered zci steel hi capa grip and thumb safety and they rang me to let me know they didn’t have the thumb safety so i changed that for a steel hammer and got them the next day plus they refunded the £5 as the hammer was £5 less than the thumb safety! These upgrades have took my baba yaga gbb to the next level and i’m beyond chuffed and hyped for this shop! BEST CUSTOMER SERVICE! FAST POSTAGE! SAVAGE SHOP THANK YOU SOCOM 🔥🔥🔥❤️❤️❤️

Amazing shop with friendly and helpful staff. They had a part i needed for a fix in stock, so i was able to click and collect. Thanks.

The ordered items are posted and delivered very quickly, Packaged really well, more than satisfied, and happy to recommend.

nice prices, excellent service. quick delivery. No hassles. what more is there to say.

Terrible service, delivery company used APC over night took 5 days! loads of excuses why it has not arrived, when it did they delivered to wrong street. When contacting socom they said if not delivered they will need to wait for the item to arrive back to them before any refund could be talked about. Not the service I was expecting. will make me think twice before I use them again

I had an issue with my order, however it was very quickly sorted and the replacement sent very quickly! No hassles whatsoever, so a big thank you!

fair priced and decent delivery speed,but will think twice from now on if do not need much as delivery fee too high for what ordered