Social care tv services are excellent. Whenever I ring them there is always someone who answers the phone. They listen and ready to help until you are satisfied. They never rush you about. Very patien... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Only one hiccup for me beginning the update modules .. the instructions on how to start didn’t make clear that you had to click on your name in order to access ‘Choose module’ ( my granddaughter said... Se mer
Talking to a member of staff who was patient and efficient made my experience great. All companies should have staff like that, to put customers at ease while addressing their concerns at the same t... Se mer
The social care TV trainings are very easy to understand also you can watch the video until you can understand it. Have been using this company for a long time it helps me to do my refresher course... Se mer
Företaget har svarat
Företagsinformation
Om Social Care TV
Skrivet av företaget
Social Care TV
Social Care TV is the UK’s first and leading accredited e-learning provider for health and social care providers of all types. Our high quality audio-visual e-learning has been trusted by more than one million customers across the UK for over 20 years.
We take great pride in the standard of the resources we offer and, as a result, we have been awarded accreditation by Continuing Professional Development (CPD) UK and are fully endorsed by Skills for Care. We care about cyber security and are Cyber Essentials accredited.
Our portfolio of over 70 courses, developed specifically for the care sector, is consistently updated and expanded. Subtitles have been added for accessibility and we provide high quality workbooks to consolidate the candidate’s learning.
Ever-evolving, our cutting edge online platform embraces new advances in technology. This, alongside our finely honed in-house research and production department and gold standard customer support keeps Social Care TV at the forefront of training provision.
At Social Care TV, you are in great company. We are proud to be the most widely used e-learning provider for training for the health and social care sector, working alongside some of the largest providers in the UK including the NHS, regional and county councils, and several key care home groups and agencies in the sector.
Innovative, flexible and affordable e-learning, available for you, anywhere, any time.
For further information give us a call between 9am and 5pm, Monday to Friday, or email us at: info@socialcare.tv
Gold Standard Customer Service Guaranteed
Our Experienced Team Are Here For You
At Social Care TV, our customers are at the heart of all we do. We provide gold standard customer service with our experienced, knowledgeable team from Monday to Friday.
Kontaktuppgifter
Hingham Manor, Attleborough Road, NR9 4HP, Hingham, Storbritannien
- 01953 853070
- info@socialcare.tv
- www.social-care.tv
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 72 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was guided through the log in…
I was guided through the log in process. They are very patient and repeats where I did not understand.
10 april 2026
Svar från Social Care TV
Dear Theresa,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased to hear that you felt supported by our team with logging in.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Social care T.V is easy to use
Social care T.V is easy to use, It contains all the training I require for my company. My staff have enjoyed the experience that has allowed them to develop their knowledge and practice.
1 april 2026
Svar från Social Care TV
Dear Chrissy,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that your staff have enjoyed their training experience.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day!
Team SCTV
I like training with social care tv
I like training with social care tv.
It’s very efficient for me because I can take time to do at my own pace
1 april 2026
Svar från Social Care TV
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you enjoy being able to complete your training at your own pace.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day!
Team SCTV
Paid for course but was unable to login…
Paid for course but was unable to login for same. Money for nothing
19 mars 2026
Svar från Social Care TV
Dear Joanne,
Many thanks for taking the time to leave us this review, which we greatly appreciate.
We are so sorry to hear that you have been unable to log in after purchasing your course. Our customer care team will absolutely help you with this. They will reach out to you by email now and can guide you through the log in process over the phone at a time that suits you. Alternatively you can call them at any time during business hours on 01953 853070 or email them at info@socialcare.tv if easier.
Please be assured that we will ensure that you are able to complete your course.
Many thanks again for taking the time to leave a review here and alerting us to this.
Team SCTV
Easy to use always,once stuck- staff…
Easy to use always,once stuck- staff quick to respond
24 mars 2025
Svar från Social Care TV
Dear Tanya,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you feel our staff are always quick to respond. Customer care is of great importance to us and we will ensure that your comments reach our team.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day.
Team SCTV
Svar från Social Care TV
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day!
Team SCTV
Svar från Social Care TV
Dear Mary,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience and so pleased that you felt our staff member was kind and helpful. Looking after our customers is of great importance to us here at SCTV and we will ensure your comments reach our team.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day.
Team SCTV
The platform was straightforward to use.
16 mars 2026
Svar från Social Care TV
Dear John,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you felt the platform was easy to use.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day!
Team SCTV
Certificate to fail
Hi overall I find this a good site and user friendly, however from a manager prospective I feel that issuing a certificate on a fail is unappropriate, there should be a system where if the candidate does not pass 75%-80% they have to restart the course, before the certificate is issued. It makes it very expensive when you have to keep buying the same course for one person.
11 mars 2026
Svar från Social Care TV
Dear Aisha,
Many thanks for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear that you find the site to be good and user-friendly overall.
Thank you for your comments regarding certificates. As with all customer feedback, these will be passed to our development team.
Currently, upon completion of a training course, a certificate will always be automatically generated to evidence that training has been completed. The certificates show the percentage scored by an individual and do not indicate if this is a pass or a fail - as the pass mark is determined by individual organisations and not by SCTV.
A pass mark of 80% is set on our training compliance matrix as a default pass mark, but can be changed to the pass mark deemed appropriate by an organisation when accessing the compliance matrix.
The CPD logo will only be displayed on certificates whereby the trainee has achieved a score of 80% or more in line with our accreditation.
We trust that the above information is helpful for now.
Should you wish to discuss this further, our customer care team would be delighted to assist and can be contacted at any time during business hours on 01953 853070.
Many thanks,
Team SCTV
Svar från Social Care TV
Dear Mesi,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day!
Team SCTV
Communication was good and a lot of…
Communication was good and a lot of guidance was given..
3 mars 2026
Svar från Social Care TV
Dear Constance,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you felt you received good communication and lots of guidance. Customer care is of the utmost importance to us and we will ensure that your kind comments reach our team.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day!
Team SCTV
Svar från Social Care TV
Dear Sol,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased to hear that we are your go to for retraining.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day!
Team SCTV
Svar från Social Care TV
Dear Julie,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you find it easy and quick to purchase instant credits.
Our intuitive, user-friendly learning management system is designed to make day to day life easier for health and social care managers and team members.
Thank you again and have a great day.
Team SCTV
Svar från Social Care TV
Dear Louise,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you find the training videos easy to understand.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day!
Team SCTV
The video used are accurate and well…
The video used are accurate and well understood and you can go back again and listen to the topic 👏
5 mars 2026
Svar från Social Care TV
Dear Oliver,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you feel the videos are accurate and easy to understand.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day!
Team SCTV
Easy to follow video and well explained
24 februari 2026
Svar från Social Care TV
Dear Elizabeth,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you feel the videos are well-explained and easy to follow.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day.
Team SCTV
Great courses for work I’ve had to…
Great courses for work I’ve had to complete. I feel some of the courses are very repetitive and slow but I understand why they have to do this sometimes. But overall it’s a useful learning experience.
4 februari 2026
Svar från Social Care TV
Dear Lesley,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted that you feel our courses are great and a useful learning experience.
We are sorry to hear that you find some of the courses to be repetitive and slow. Please be assured that delivering exceptional training is centric to our company ethos.
Our courses range from 30 - 90 minutes depending on the subject matter and course content that needs to be covered.
Courses are delivered in bite-sized modules designed to increase learner engagement, with multiple choice and interactive questions throughout the course which are designed to reinforce the knowledge given in each module.
Our training is CPD accredited and is aligned to CSTF and SFH standards meaning specific information must be included in order to meet these professional standards.
We appreciate all customer feedback and your comments will be passed to our development team.
Many thanks for your time and have a great day.
Team SCTV
Svar från Social Care TV
Dear Evelyn,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you have found communication to be good and the team to be professional, friendly and helpful.
Customer care is of the utmost importance to us and we will ensure that your kind comments reach our team.
Thank you again and have a great day.
Team SCTV
Easy access doesn't wait too long to…
Easy access doesn't wait too long to answer the phone. Very helpful in all aspects of query and support.
2 mars 2026
Svar från Social Care TV
Dear Lorna,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you have found our team to be helpful and supportive.
Customer care is of the utmost importance to us and we will ensure that your kind comments reach our team.
Thank you again and have a great day.
Team SCTV
Question should come up first
The questions should come up as the video comes up, I have to let the video play, then once the question comes up, play the video again as I cant remember what happened in it to do with the question.
9 februari 2026
Svar från Social Care TV
Dear Elizabeth,
Thank you so much for taking the time to leave us a review, which we greatly appreciate.
All SCTV courses are broken down into short 2-3 minute modules, with either a multiple choice or interactive question at the end of each module. If you are unsure as to the correct answer, you are able to watch the module again before answering. Our courses are specifically designed this way so that important information is never missed and to ensure that knowledge is reinforced throughout the course.
We hope that the above is helpful and thank you again for taking the time to leave a review.
Many thanks,
Team SCTV
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