I rang the company and the sales guy was amazing, he walked me through all of the options, he then helped me put everything into the basket. But at that point we’d missed the 16:00 cut off and he said... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
They know their stuff and are incredibly helpful. Our requirement was a tricky one as we needed chains for a rental car and only had the model confirmed 3 days before Christmas and we were driving in... Se mer
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Easy to order on line by putting your tyre size in to see what snow chains fits your vehicle, delivered on time in a plastic case, it takes seconds to fit to tyre but have not used them yet, bought th... Se mer
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Great service, both over the phone and in person (I picked up goods). Only quibble was that ordering online threw up an error message on my iPhone which eventually led me to pay three times (refunded... Se mer
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Företagsinformation
Skrivet av företaget
snowchains.com is the UK's leading snowchain supplier. We stock snow chains and winter driving accessories for all types of cars, 4x4 & commercial vehicles. Expert, knowledgeable staff can talk you through the different options and we offer nationwide, next day delivery. We have a showroom in Tonbridge, Kent
Kontaktuppgifter
Unit 18 Sanderson Way, TN9 1QF, Tonbridge, Storbritannien
- 01732360638
- polar@snowchains.com
- www.snowchains.com
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Expensive, however worth the investment!
Expensive, however worth it, great quality and customer service!
30 oktober 2025
Svar från Polar Automotive Ltd.
Hi Paul, Thank you very much for taking the time to leave us a review, we appreciate the feedback. I'm glad you were happy with the quality of the product and service we gave you, but am sorry you feel they were expensive. I've had a look at your order and see you've bought some fairly specialist chains for a van with limited clearance. These are an expensive item, designed for heavy vehicles with little or no clearance behind the wheel. If you don't have this issue then please contact us and we can exchange your order for a less expensive chain. Many thanks, The Polar Team
Quick delivery and good advice given…
Quick delivery and good advice given via email
I haven’t used the chain yet
29 oktober 2025
Svar från Polar Automotive Ltd.
Hi Akram, Thank you so much for taking the time to leave us a review. I'm so pleased we were able to give you the advice you needed and that the delivery was speedy. Best wishes from the Polar Team
Svar från Polar Automotive Ltd.
Hi David, Thanks so much for taking the time to leave us a review. I'm so pleased we were able to help you and that the delivery was speedy. Best wishes from the Polar Team
Received OK
Received OK but the two chains were tangled in the package and took some sorting out. Fitting was easier than expected but not looking forward to doing it in a blizzard. Cannot yet comment on effectiveness.
27 oktober 2025
Svar från Polar Automotive Ltd.
Hi Alan, Thanks very much for taking the time to leave a review, we appreciate your feedback. I'm sorry you found your chains were tangled - this does occasionally happen and we are in the process of producing a video with simple steps to overcome this. Best wishes, The Polar Team
Super fast delivery of snow chains
Super fast delivery of snow chains
And easy to apply suggested best time 18 seconds. I got one on first time in 25 and the other in 23 seconds
27 oktober 2025
Svar från Polar Automotive Ltd.
Hi John, Impressive fitting speed for a first time fit! Less than a minute for both wheels is very good going. Thanks very much for the feedback, best wishes from The Polar Team
Excellent service
Excellent quality equipment and fantastic service.
Arrived very quickly and they are top quality, heavy duty chains. Looking forward to trying them out in the Arctic circle soon
24 oktober 2025
Svar från Polar Automotive Ltd.
Hi David, Thanks so much for your feedback - I'm so pleased you were happy with both the quality of the chains and the service you had form us. Very best of luck for your trip to the Arctic Circle, it sounds very exciting! Best wishes from The Polar Team
Exceptional customer service
Exceptional customer service - very quick delivery of the snow chains I ordered and when I needed advice and assistance they were brilliant. They answer the phone quickly, give superb service and deliver quickly, what more can you ask for. Big shout out to Shaun who is a credit to the Company.
14 oktober 2025
Omdöme utan inbjudan
Svar från Polar Automotive Ltd.
Hi Jonathan, Thank you so much for your lovely review. We try hard to offer exceptional customer service and I am delighted we were able to help you. I will pass your thanks on to Shaun, who is indeed a credit to the company! Best wishes from the Polar Team
Polar Automotive did an amazing job…
Polar Automotive did an amazing job fitting a Towbar and Thule Bike Rack to our Aygo X car.
I cannot express my gratitude enough for their workmanship and professionalism. Charlie in the office was very helpful. Also showed me how it works in the pouring rain. I can highly recommend them. Big thumbs up from me!
2 september 2025
Omdöme utan inbjudan
Great customer service
Useful information & product guidance on website.
Great customer service & communication. Thanks
13 augusti 2025
Svar från Polar Automotive Ltd.
Thank you so much for taking the time to leave us a review, we really appreciate your feedback. It's good to hear you found the website helpful and that we were able to help you. Thanks again!
Package damaged in transit
Placed an order for snowchains and paid for delivery. After a week they had not arrived and I then received an email from DPD with an explanation "unable to deliver". Immediately phoned Polar and got speaking to a helpful gentleman who said he'd investigate. He called me back 30 minutes later to say DPD had damaged the package and he would send a replacement. Chains delivered within a day or two. Really liked the reaction to when things went wrong, even though it was not the fault of Polar
27 maj 2025
Svar från Polar Automotive Ltd.
Hi Tony, Thank you very much for taking the time to leave a review. We really appreciate your feedback and your understanding for the problems with delivery. We generally find DPD very efficient, but occasionally problems do occur. Thank you once again, I shall pass your comments back to the team. Best wishes, Polar Automotive
Five star service all round
Five star service all round. I spoke to Shaun, and ordered a detachable tow bar. Process was simple and straight forward, and he talked me through what I needed, never having towed anything before. I showed up on the fitting day, and the fit went smoothly but for a software issue caused by my Audi taking exception to something being fitted to it (no fault of theirs). Shaun handled it brilliantly, reassuring me his guys had spoken to Audi HQ and were getting the help that was needed (and kept me chatting to take my mind off it😅). Once the hiccup was sorted and the car was finished, Shaun took the time to introduce me to the technician, who then took me through a step by step process on how to attach, detach and use it. Shaun then thanked me for my business and I was on my way. Sounds simple, but not very often do I get such great service end to end, hence worth writing a review on these guys.
30 april 2025
Omdöme utan inbjudan
Svar från Polar Automotive Ltd.
Hi Sam, Thank you so much for taking the time to leave us a review, we really appreciate it. I am so pleased Shaun was able to help you and made the process as painless as possible! I shall make sure he sees your review and pass on your thanks. Best wishes, The Polar Team
Svar från Polar Automotive Ltd.
Hi Paul, Thanks so much for taking the time to leave us a review. We're so pleased you liked the service! Best wishes from The Polar Team
Excellent service and prompt delivery
Excellent service and prompt delivery. Would highly recommend this company.
11 april 2025
Omdöme utan inbjudan
Svar från Polar Automotive Ltd.
Hi Gordon, Thank you very much for taking the time to leave us a review, we really appreciate your feedback. Best wishes from The Polar Team
Towbar fitting
I recently had a towbar fitted by this fantastic service, and I couldn't be more impressed! From start to finish, the entire experience was seamless. The team was incredibly professional, taking the time to explain the process and ensure that everything was perfectly suited to my needs. Not only were they efficient and skilled, but they were also incredibly kind and friendly, making the whole process feel stress-free.
The attention to detail was exceptional, and I felt like I was in great hands throughout. It's rare to find such a combination of professionalism and genuine kindness, and I truly appreciated their approach.
If you're looking for a reliable, friendly, and professional towbar fitting service, I highly recommend this team!
2 april 2025
Omdöme utan inbjudan
Svar från Polar Automotive Ltd.
Hi Marco, Thank you so much for taking the time to leave us such a lovely review.
We always aim to provide the very best customer service and I am pleased you found this to be the case.
Many thanks again, best wishes from The Polar Team
Svar från Polar Automotive Ltd.
Hi Mark, Many thanks for taking the time to leave us a review. We really appreciate your feedback. Best wishes, the Polar Team
Svar från Polar Automotive Ltd.
Hi Jon, Thanks so much for taking the time to leave us a review. I'm glad you were happy with our service!
Absolutely fantastic help and support…
Absolutely fantastic help and support for chains I didn’t even buy from them. Even showed me how to fit them properly when I visited on my way abroad.
13 mars 2025
Omdöme utan inbjudan
Svar från Polar Automotive Ltd.
Hi Jonathan, Thank you so much for taking the time to leave us a review. We always want to offer great customer service, so I'm really pleased we were able to help you. Best wishes, The Polar Team
Svar från Polar Automotive Ltd.
Hi John, Thank you so much for taking the time to leave us a review, we really appreciate your feedback. Best wishes from The Polar Team
I called them they gave honest advice
I called them they gave honest advice, I appreciate honesty I then purchased the Konig Snow chains, they arrived quicker than stated...
What's not to like... 👍
10 mars 2025
Svar från Polar Automotive Ltd.
Hi Kevin, Thank you so much for taking the time to leave us a review. I'm pleased you were hapopy with both the product and the service. Best wishes from the Polar Team
Great product at a reasonable price
Very easy to order the correct chains for my car. Really quick service, items arrived the next day! Amazing!
28 februari 2025
Svar från Polar Automotive Ltd.
Hi Simon, Thank you so much for taking the time to leave us a review, we really appreciate your feedback. Best wishes from The Polar Team
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