Smartyplants Omdömen 12

Svar från Smartyplants

2 dagar sedan

Hi Anthony,

Thanks so much for taking the time to leave this review - we're really glad the setup was smooth and that you noticed the packaging.

That's also part of the same thinking that sits behind the cable, it was a deliberate decision to not to include a charging cable. The sensor uses standard USB-C, and people usually have plenty of these at home. In our experience those little bundled cables almost always end up in a drawer or, worse, in landfill. Pairing that decision with recyclable, minimal packaging felt like the right way to do it, but I completely understand it can catch people off guard - we appreciate you flagging it.

On the glow light reading - you've spotted something that is worth explaining (feel free to skip the technical bit; the short version is the sensor is working as it should be, and that it's about to be made it even smarter). Like most plant sensors, we measure light in lux, which is essentially a measure of visible light weighted toward the green part of the spectrum. Plants, though, mostly use the red and blue wavelengths for photosynthesis (making food from light) - which is exactly why grow lights look the colour they do. So a strong grow light can genuinely look "dim" to a lux-based reading, even though your plant is getting plenty of usable light.

The good news is that there's a lot more going on inside the SmartyPlants monitor than lux alone. We measure additional wavelengths, and in the next few weeks we're rolling out a new metric that analyses light quality alongside light intensity - how much of the light reaching your plant is actually useful to it. No other houseplant sensor does this (we've got a patent pending on it), and it's going to be especially relevant for your setup with the glow light.

Honestly, our goal is that you never have to think about any of the above if you don't want to. There's a lot of science under the hood, but our job is to translate all of it into one simple answer: is my plant healthy, and if not, what do I do about it? We'll reach out when the new light-quality feature lands, we would love your take on it.

Thanks again for the review and the thoughtful feedback.

Ben and the SmartyPlants team

Svar från Smartyplants

24 mars 2026

Hi Ed,

Thank you so much for this - it genuinely made our day to read.

We really valued that conversation too. The feedback you gave us was brilliant and has helped us improve the pairing process for everyone going forward - thanks!

Looking forward to hearing how it gets on.

Thanks,
Ben & the SmartyPlants team

Svar från Smartyplants

Uppdaterad 24 mars 2026

Hi CP, thank you for leaving a review - and we're genuinely sorry the setup experience was so frustrating, especially as a birthday gift.

We did want to address the support point with full transparency: we replied to your email within 3.5 hours of receiving it, late on a Sunday afternoon. We're a small team and respond personally to each support ticket (we don't use AI to automatically reply). This means we can't always respond instantly, but we do always reply as quickly as we can.

That said, it's genuinely helpful to hear that not receiving an immediate acknowledgement added to the frustration. As a result of this, we have put an automated response in place so that anyone raising a support ticket for the first time will get an instant confirmation that we've received it and are on the case.

The issue you raised was resolved in <36 hours. We've reached out a couple of times since to confirm everything is still working well, though we haven't heard back from you on those.

We're really glad you love the idea, and we hope the sensors have been doing their thing since. If there's anything still outstanding, please do drop us a line - we're always here.

If you'd be happy to update your review to reflect your full experience, that would be really appreciated - however you choose to rate it.

Thanks,
Ben & the SmartyPlants team