Smartsupp has really been amazing for live chat on website. one honest recommendation i can gladly suggest, is that, there should be alert on the phone app automatically when a user visit the website... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Was told I received a payment for tutoring but not currently accepting anyone so I asked the chat service for support. They kept telling me to put my card details in, insisted I get a REALATIVE'S card... Se mer
SmartSupp is a simple but smart and very functional chatbot solution that covers our needs very well and at a reasonable price. The trial version is a bit lame on support (I don't understand why, bec... Se mer
Företaget har svarat
Eccellente strumento di chat dal vivo! Ho avuto il piacere di utilizzare Smartsupp per fornire supporto in tempo reale ai miei clienti sul mio sito web e devo dire che sono rimasto estremamente sod... Se mer
Företaget har svarat
Företagsinformation
- E-handelslösningar
- Företagstjänster
- CRM-leverantör
- E-postleverantör
- Internetmarknadsföring
- Programvaruföretag
Om Smartsupp
Skrivet av företaget
Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.
Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.
Why choose Smartsupp?
- the only product that combines live chat, chatbots and video recordings
- automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
- access real-time visitor list enriched with e-commerce data
- see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
- we offer human customer service in 7 different languages
- GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Kontaktuppgifter
Šumavská 31, 602 00, Brno, Tjeckien
- support@smartsupp.com
- www.smartsupp.com
3,4
Medel
193 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They support scammers
They support scammers. Trying to get a refund out of this website that has been using Smartsupp and its definitely a scam
5 april 2026
Omdöme utan inbjudan
Really unsettling scam.
Was told I received a payment for tutoring but not currently accepting anyone so I asked the chat service for support. They kept telling me to put my card details in, insisted I get a REALATIVE'S card and then tried to sign me up for a different card. In the midst of this, a Russian jumpscare came up twice. This all screams of a scam and when called out they "resolved" the conversation. Have reported my card as stolen just in case.
10 februari 2026
Omdöme utan inbjudan
Très mauvaise expérience
Très mauvaise expérience, lorsque j'ai fait la mise à jour du module, le widget ne s'affichait pas en front. Je n'ai eu aucune aide de leur part. De plus leur dernier version installe automatiquement eventbus et psaccount qui ralentissent le site. J'ai donc supprimé et depuis je ne peux plus me connecter au back office. J'ai demandé un remboursement au prorata de mon utilisation et ils ont refusé m'obligeant à payer un service une année entière sans que je puisse l'utiliser. a fuir leur service client et technique ne vous aide pas
27 oktober 2025
Omdöme utan inbjudan
Extremely Disappointing and Untrustworthy Service
I had an awful experience with this company (Smartsupp). After upgrading to a paid plan, I was shockingly locked out of my account, despite my subscription still being active and not even up to 10 days old. To make matters worse, they demanded additional payment just to regain access, essentially forcing me to pay twice for a service I had already purchased.
When I requested a refund under their advertised "15-day money-back guarantee," they simply stopped responding to my emails altogether. It's incredibly unprofessional and feels like a deliberate scam. I strongly advise anyone considering this service to stay away — there are far better and more honest alternatives out there.
19 april 2025
Omdöme utan inbjudan
Violazione Privacy dati clienti
Lo sapete che i dati dei vostri clienti vengono comunicati al sito smartsupp.com?
In ogni pagina di conferma ordine dei siti prestashop, ma immagino anche in altri, è presente uno script che invia a smartsupp.com i dati del cliente compreso email, telefono e totale spesa.
Voi lo sapevate? No? Molto male!
23 december 2024
Omdöme utan inbjudan
Svar från Smartsupp
Hello Luciano,
I can assure you that all your data are safe. You can also confirm it in our help article regarding GDPR here: https://help.smartsupp.com/it_IT/privacy
Hope this helps.
Please, if you have any additional questions reach out to our support here: support@smartsupp.com
Thank you.
Svar från Smartsupp
Hello,
thank you for your review. We appreciate your feedback.
Regarding the usage of Smartsupp by fraudulent websites, we definitely do not support any illegal practices. We created Smartsupp with the aim of helping small and medium-sized businesses to improve and grow, however, because our service is openly accessible in the same manner as Facebook account, Gmail, or Google Analytics, users can set up accounts and continue in a self-service manner. Due to technological and legal limitations, it is not possible for us to check conversations and domains for content or activities. Even if we decided to scrape websites or use third-party categories it would be impossible to detect a scammer. We can only find out information the website is willing to share and we are not responsible for the user’s activity.
And if there’s no obvious proof of scam on the website, we cannot randomly block the account and the domain of the website owner.
Also if you still believe that the website is problematic, we highly recommend you report this website to the Police or the relevant authorities also. If they contact us, we will fully cooperate with them as Smartsupp does not support illegal practices.
Thank you for your understanding. We hope that you’ll have a better experience with our product in the future.
Smartsupp
Una herramienta muy buena y completa
Una herramienta muy buena y completa, recomendable.
24 september 2024
Omdöme utan inbjudan
Svar från Smartsupp
Thank you so much!
Been using this app for about 6 months…
Been using this app for about 6 months now and I have a great experience with it it’s fast and reliable
9 februari 2024
Omdöme utan inbjudan
Svar från Smartsupp
Wow! We really like to hear that. Thank you so much.
There are signs of fraud.
Can't turn off auto renew, they keep charging my card. I tried to contact but no response
20 juli 2024
Omdöme utan inbjudan
Svar från Smartsupp
Hello, please contact our support here: support@smartsupp.com
Thank you.
smartsupp has been the best live chat i…
smartsupp has been the best live chat i ve ever used. Belive me when i say i ve used alot of live chats.
13 juli 2024
Omdöme utan inbjudan
Svar från Smartsupp
Thank you for your nice feedback. It really means a lot to us.
Easy instalation and operation
Easy instalation and operation. Good communication with support. Overal iam satisfied.
24 maj 2024
Omdöme utan inbjudan
Svar från Smartsupp
Great to hear that. Thank you for your kind words!
Am happy using smartsupp
Am happy using smartsupp
This is the best I have seen
4 februari 2024
Omdöme utan inbjudan
Svar från Smartsupp
Nice! We really appreciate it. Thank you so much.
Really bad product and service
Really bad product and service, after update can’t login to my smartsupp account , have error messages , so can’t use it at all , missed many customers chats , contacted support but no reply at all from them , will cancel my subscription and will be looking for alternative, won’t recommend.
16 april 2024
Omdöme utan inbjudan
Svar från Smartsupp
Hey Tomas, we're sorry you had that experience.
It all sounds very unusual. From your description that could be cause by many different tech compatibility thing.
We guess clearing cache, trying a different browser could have helped in this case.
Regardless, we would appreciate if you would send these requests and notes to our support team so they can help you personally solve the issues.
Thanks,
Smartsupp Marketing Team
The extension is very easy to use
The extension is very easy to use. The installation is easy and it works just great.
3 april 2024
Omdöme utan inbjudan
Svar från Smartsupp
Thank you so much for this nice review.
Svar från Smartsupp
Thank you Zuzana!
It's a very nice platform
It's a very nice platform, we are a small group of volunteers which helps animals , and if people need help , they can contact us directly and we immediately reply
17 mars 2024
Omdöme utan inbjudan
Svar från Smartsupp
Oh, we love to hear this that our tool supports you when helping animals in need. Keep up the amazing work, and don’t hesitate to reach out if you need anything else!
Klienci w łatwy i szybki sposób mogą…
Klienci w łatwy i szybki sposób mogą się z nami skontaktować, uzyskując odpowiedzi na pytania, które decydują o zakupie produktu ze strony.
11 mars 2024
Omdöme utan inbjudan
Svar från Smartsupp
Dziękujemy bardzo za pozytywną recenzję. Doceniamy Państwa zaangażowanie i mamy nadzieję, że będą Państwo zadowoleni z naszego produktu. Życzymy miłego dnia!
Smartsupp
Skvela aplikacia a pomoc pri…
Skvela aplikacia a pomoc pri komunikacii so zakaznikom
8 januari 2024
Omdöme utan inbjudan
Svar från Smartsupp
Dziękujemy bardzo za pozytywną recenzję. Doceniamy Państwa zaangażowanie i mamy nadzieję, że będą Państwo zadowoleni z naszego produktu. Życzymy miłego dnia!
Smartsupp
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.