SkyBOX Omdömen 

Company overcharges shipping, don't respect the customer when you need assistance. They charged me (again) on 04 parcels after a month after I have received, saying they had a system error, asked for refund and denied.

La verdad mi opinión es de -1. Pésimo servicio, desde junio tengo paquetes parados en USA……según ellos no funciona la proforma de la factura. Los paquetes son de Amazon y Gilt en un 80%……… sin palabras, ahora tengo que buscar 30 facturas “ORIGINALES” para enviárselas …… de locos yo trabajando para ellos
Espero les sirva para no contratar el servicio…….llegan mejor los paquetes por simple correo.

Contraté este servicio porque es el único que ofrecía tasas prepagadas para mandarlo a España. Contrato el envío y cual es mi sorpresa cuando me llaman desde UPS diciendome que mi paquete se encuentra retenido en la aduana. Cuando hablo con SKYBOX me amenazan de que tengo que pagar las tasas a ellos que por gracia divina no se cargaron a la hora de hacer el envio (NO SABIA LO QUE ME HABIAN COBRADO DESGLOSADO PORQUE DIRECTAMENTE TE QUITAN EL DINERO DE LA CUENTA DE PAYPAL SIN APORTARTE FACTURA NINGUNA). Les he dicho que voy a abrir disputa con PAYPAL y me dicen que mi obligación es pagar las tasas de aduanas quiera o no. Cuando yo contraté un servicio que no se realizó. No quieren asumir la culpa, y al final por un producto de 36 dolares, quiere que pague 80 de envios y tasas. NO SE OS OCURRA PEDIR POR ESTA ESTAFA DE EMPRESA

I wish I had read the reviews before.

I decided to open a Skybox account because Club Premier had a promotion for additional miles, I should have taken into account the first red flag that the reward wasn't was was advertised, but it was just the beginning of the hell ride with this company.

Where can I start? well probably the processing time, they will hold your package for up to a week before charging you for the freight, insurance and import taxes, then it will take up to 2 weeks to receive your package with the total time from placing the order to actually receiving the product on your address averaging to 5 weeks in 4 shipments, the fastest being 4 weeks but most of them were delivered in over 5 weeks.

Now the little regard they have for you as a customer, I received a deffective product and I contacted the supplier who offered a great service to try and fix the issue, after a couple of weeks trying to fix the product it was determined that it must have been damaged during shipment, and to send it back so I could get a replacement or a refund, however, I realized that sending it back would cost pretty much a brand new product, so I decided to contact Skybox for assistance, they gave me a number that doesn't work and told me that the insurance, that supposedly covers damaged product won't be covering this shipment and they gave me no reason for it and just told me to contact the supplier.

Lost over 2K USD dealing with this company, please avoid at all costs.

This skybox is horrible. There service the most terrible services have ever seen. They received my package since December and said they can not ship dangerous goods. They said I can provide a local address within the Uk. I gave them UK address to give the quotation of how much they are going to ship it that address, going to two weeks they never give me any quotation, I have sent several emails. I chatted with their customer care in the US they said they have not received the quotation from their UK office. I don't know this kind of shipping company, maybe they are just receiving the item and take it themself, because of the way these people are doing I am not sure that they are not scam people. No one gave a good review.
Bad experience. This is the worst shipping company. Everybody should avoid them. Is there no way to ban this company? They are scamming people.

Absolutely horrible! Please stay away from this company. No Telephone service, did not want to send my package back and close the account. Never again!

Es el único servicio que encontré para importar desde europa hacia México, por lo que no puedo compararlo con otro servicio.
Compre un motherboard itx para ryzen a 90 euros de amazon españa ,cuando aquí en México no bajan de 5000mxn ( unos 220 euros aproximadamente)
Las tarifas de envío y aduanas no son económicas ,pero aún así ,salí ahorrando.
No mucho ,pero muestra lo inflado de precio de algunos artículos.
Siempre hay que comparar los precios antes de ordenar ,tienen una calculadora de cotización ,para no llevarte sorpresas.
La página es amigable y al menos a mi si me contestaron mis dudas de forma clara y rápida.
Aceptan paypal ,el cual use para realizar mis pagos
En total pague unos 200 dólares , 4400 pesos mexicanos , estoy en espera del paquete y quedó satisfecho dado que son la única opción disponible para hacer compras en Europa y de haber fallado,no habría otra alternativa.
Quizá el único punto a mejorar es el de que no te dan la guía para rastrear el paquete ,pero en la página actualizan los estatus de tu pedido.
Cobran por tener tus suites en Miami y Reino Unido ,por lo que es recomendable darle uso constante al servicio ,de lo contrario no sale rentable.
Actualizacion:
Ya me llego mi paquete,tardo unos 18 dias naturales, lo cual considero aceptable por la epoca en la que estamos viviendo y los retrasos de los envios son pan de cada dia, incluso en paqueterias privadas.
El producto llego en perfectas condiciones y quedo satisfecho de este servicio, que ofrece importar desde Europa,algo que nadie mas hace por lo menos en Mexico.

I have never seen such awful service as a skybox !
I have never seen such an un-updated website with the most awful User interface from the year 2000!

Please stay away from this company and its services. My personal experience has been terrible, their level of service is one of the lowest i have ever seen, no response for the goods on transit and what is worst no clear rates so at the end of the day you don't know if they are charging you correctly or arbitrarily. If you ever try to get a response from their customer services you will be deceived.

extremely bad service,
customer service are not helpfulll.
very expensive; they rate me more then if i am shipping direct .
they do not response at all..my order delivered from Amazon to the box since 28 November and until today they did not distaph. on top of that; they came now that they need my id, my credit card picture with the security code, and my statmementt!!! what privacy is this!! how ridiculous

Very bad. It took too long to get my shipment and everytime I asked about it I got the same reply, under processing! The big surprise is that when my shipment arrived, I discovered that I was invoiced for a much higher volume/weight than the actual package was. I was only partially refunded.

Credit card charged thrice times without my permission,

these people are thieves even when they do ship stuff its a hell rip off
DO NOT USE THESE PEOPLE FOR SHIPPING
ABSOLUTE SCAMMERS/ THIEVES

Cannot contact customer service ever. Employees all say different things

You see on the internet their site offering their services, and it seems like a trustable company.
Then, you decide to become a client, and the real nightmare starts.
They receive one of your packages, but they never ship it to you. When you try to get in touch with their customer service (that happens to exist only by email), they never answer you back. I´ve been trying to contact them (I´ve sent six emails!) asking for clarification - asking where is my package, that Amazon delivered on their facilities - and they simply do not answer back.
Avoid at all costs.