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Sky - 249 Buchanan Street, Glasgow Omdömen 

27
•
TrustScore 4 av 5

4,1

Telefonoperatör
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Sky Shop, Unit B, Trinity Shopping Centre, 249 Buchanan street, G1 2NG Glasgow, GB

•
01413 321590

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Umar at the Sky store on Glasgow's Buchanan Street was excellent in his service and in his explanation of what was available to us. We were previously Sky Q customers and were with Sky throughout... Se mer

Betygsatt 1 av 5 stjärnor

This repair has been going on since last year and is still not resolved !my Son (William Crawford) been dealing with you (as I am dull of hearing) but I have had enough!! Back to you for some decent S... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Fantastic service today from Alex looking for new phone and guided me through set-up. Also sorted our TV package which saved us money. Nothing was a hassle. Very easy going and informative.... Se mer

Betygsatt 1 av 5 stjärnor

Sky only won't the sale they have no after sale care have been waiting for an ethanet cable a week was on the phone trying to make a complaint and get my Internet up and running I'm still waiting

Företaget har svarat

Företagsinformation

  1. Telefonoperatör

Skrivet av företaget

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Kontaktuppgifter

  • Sky Shop, Unit B, Trinity Shopping Centre, 249 Buchanan street, G1 2NG, Glasgow, Storbritannien

  • 01413 321590

4,1

Bra

TrustScore 4 av 5

27 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(27)

10 259 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

If your company is doing maintenance…

If your company is doing maintenance work in the calderrwood G74 area now for five weeks it would be nice to be contacted and informed for near five weeks now signal for broadband has been dropping at least seven to ten times a day if this persists I think it's only ethical to reduce the monthly billing as you are not delivering what has been promised in the terms and conditions of a contractual agreement

7 augusti 2026
Omdöme utan inbjudan
Logotyp för Sky - 249 Buchanan Street, Glasgow

Svar från Sky - 249 Buchanan Street, Glasgow

Hi there,

I'm really sorry to hear about your experience. I can completely understand how frustrating it must be to experience repeated broadband dropouts over such a long period of time, especially if you've not received any communication about work that may be affecting the service in your area.

Losing connection several times a day can have a real impact on day to day activities, and I can appreciate why you feel that clearer communication would have helped manage expectations. When service quality is affected, customers should be kept informed wherever possible and provided with updates on any ongoing work.

I can also understand your concerns regarding the value of the service you're paying for if the connection isn't performing as expected. After dealing with these issues for several weeks, it's understandable that you've been left feeling disappointed.

If you would like to discuss this in more detail, please use the contact details below:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. I'm here whenever you need me.

Thanks,
Jennifer.

Betygsatt 5 av 5 stjärnor

Sky Shop Visit

Member of staff Alex talked me through everything re opening Sky TV account Very helpful and answered any questions I had.

6 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic service today from Alex…

Fantastic service today from Alex looking for new phone and guided me through set-up. Also sorted our TV package which saved us money. Nothing was a hassle. Very easy going and informative. Would recommend going into store rather than on phone.

6 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Paid a visit to Sky's Buchanan Street…

Paid a visit to Sky's Buchanan Street shop in Glasgow. Was immediately greeted by Maisie smiling and welcoming. She is one of the best company sales representatives I have had the pleasure to deal with. Very knowledgeable in the products, and importantly a very good listener. I look forward to the installation of my new service. I have no hesitation in recommending the Sky Buchanan Street branch. A service worthy of 5 stars.

3 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Met an amazing employee called Maisie…

Met an amazing employee called Maisie who gave the clearest guidance and explanation of what Sky could offer to replace our elderly Sky Plus box. No jargon. Just a step by step journey through the options so that we are now in a better place to make a decision.

10 juli 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Umar at the Sky store on Glasgow's Buchanan Street.

Umar at the Sky store on Glasgow's Buchanan Street was excellent in his service and in his explanation of what was available to us. We were previously Sky Q customers and were with Sky throughout our married life together since 1999. In 2024, we reluctantly jumped ship, but we're returning to Sky.

We know it's not perfect, and we would have given this a 5-star rating, but Umar had to speak to 5 different people and explain time and time again what he was trying to achieve. It took so long that the rest of our plans were abandoned. I remember those experiences with Sky only too well but I won't put up with them nowadays. I know exactly how to get the result I want in fewer calls.

Hat off to Umar he had the patience of a saint with colleagues passing him from pillar to post.

4 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

After having issues with my new sim I…

After having issues with my new sim I popped in to the sky store in Buchanan st Glasgow. Kirsty was able to resolve my issues. It was delight to have someone professional and knowledgeable to active my new phone. I left the premises extremely satisfied with the overall experience.

27 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Purchase Sky Glass

A fantastic customer experience in shop today. John was amazing he gave in depth information about all the products and guided me to the one that best suited my needs.
Thank you for a great experience John.

18 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Again cud give 1 star agent amber and…

Again cud give 1 star agent amber and all the rest dont care about customers she reade from transcript sauing brsk having problems with sky hard wired well when was with ee never had problem they love to cuase u emense stress and blame other providers and u guys say u wanna help disgusting shud close down so stressed out hair falling out and wont replace box but have to others and replaced the 1 before so now ganna leave it and let major problem happen also engineer will speak to sky Lets see what other excuse they come out with

15 april 2026
Omdöme utan inbjudan
Logotyp för Sky - 249 Buchanan Street, Glasgow

Svar från Sky - 249 Buchanan Street, Glasgow

Hi Billy,

Thank you for taking the time to leave a review. I’m really sorry to hear how stressful this situation has been for you. It’s clear that you’re extremely frustrated, and this isn’t how we want any customer to feel.

I’m sorry if you felt that your concerns weren’t being listened to or that the support you received was scripted rather than focused on resolving the issue. When problems occur with broadband or equipment, our teams do need to complete checks and troubleshooting first, as replacing equipment doesn’t always resolve the fault, especially where wiring, setup, or external factors may be involved. That said, this should always be explained clearly and handled with care and understanding.

We never want customers to feel blamed, dismissed, or left under this level of stress, and I’m sorry that this has been your experience. Your feedback is important, and we’d really like the chance to review what’s happened, especially ahead of any engineer visit, to make sure you’re getting the right support and next steps.

If you’re willing, please contact our social media support teams, who can look into this with you:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thank you again for raising your concerns. We’re sorry for the distress this has caused and appreciate you bringing it to our attention. Thanks, Becca.

Betygsatt 1 av 5 stjärnor

Sky only won't the sale they have no…

Sky only won't the sale they have no after sale care have been waiting for an ethanet cable a week was on the phone trying to make a complaint and get my Internet up and running I'm still waiting

3 april 2026
Omdöme utan inbjudan
Logotyp för Sky - 249 Buchanan Street, Glasgow

Svar från Sky - 249 Buchanan Street, Glasgow

Hi Tony,

I’m sorry you’ve been left waiting and haven’t had the support you needed to get your broadband up and running. That’s not the experience we want for our customers.

If you need more support, we're here to help out. You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks,
Lauren

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