Sky - 22 Castle Lane, Belfast Omdömen 

Unimpressed by Sky's response to this review. They want me to jump through more hoops to sort out their technical problems.
Unbelievable incompetence. The problem was reported six weeks ago with multiple calls to you and it still prevails.
Rogue Turkish numbers keep coming up on friends’ phones at home when we call them while we are roaming in Northern Cyprus, which is part of Turkey. Sometimes our friends’ numbers come up on our phones in Cyprus as Turkish numbers. If we answer quickly enough they get through, but often the line cuts when we pick up These are unobtainable if we try to call back. We were also getting multiple rogue calls from Poland, Germany and France as well as Turkey where the phone went dead as soon as we answered. This only started after I took out a new contract with free 130 country roaming and you changed my wife’s to free 130 country roaming in August. Previously my wife did not have rogue calls and I was on Vodafone and had no problems over the past 10 years
The problem has been reported six times between eighth of September and 28th of September. First time I was talked through the solution. Second time I was cut off after 40 minutes. Third time I was cut off after 25 minutes. Fourth time someone promised that they would take ownership of the problem and get it fixed. Everyone promised to get it fixed everyone failed. When I returned home at the end of September, I called again and was guaranteed that it had been fixed. I’m now back in Cyprus and when I phone my wife, my number shows up as a Turkish number. When I phone my son at home, my number shows up as a Turkish number. The same thing happens with my wife’s phone when she calls me. I wasted another hour yesterday being talked through the same solution.
We are still getting calls from people I know but with their numbers are changed to Turkish numbers. People I call are getting my number converted to Turkish number. Today my number came up on her phone as +90 (324) 221 18 67, +90 (324) 323 49 36, +90 (850) 202 17 85 and so on
Sky has been totally useless in solving this problem.
My wife cannot cope with the stress of so many rogue calls and I know that I am losing business by people not being able to get through or not answering my calls because they appear to from Turkey.
So I shall be changing to Vodafone as soon as I get home. I will be cancelling my contract withour penalty as your service is unfit for purpose.

Well I got in touch with sky again through face book I was talking to one person then moved to another then he moved me to someone else I was on 1 hour 15 mins and nothing sorted again sick off ringing them it must be twenty time now and no house phone for over ten weeks when I write on her they keep sending messages to contact them through Facebook well no I won't you can contact me for a change but then you will only contact me for money what kind off company leaves ols age pensioner all this time with no phone and take two much money from my account robbers

Sky TV is a market leading product for the generation that grew up on genuinely good TV. The packages for channel coverage are unbeatable however this comes at the cost of their dated pricing.

This is a part two to my last review after my second and final experience this year with sky and renewing/cancelling. As stated previously I decided to go with a competitor (Vodafone) who despite giving me a poor experience previously have often been a very stable provider with a genuinely great product all be it at the cost of poor outsourced customer care.

I actioned everything today but prior to checking out was given £25 a month for the same package I had now, this system must have been setup to rule out “fake claims” of leaving for a better price which is smart for business reasons. So I called , asked about CPI and it hit me, they will increase the price of this by a % come April. That price isn’t “£25” it’s £47.50 with £22.50 discount literally 40-50% off to gain more increase through this % based increasing. The catch being “you can cancel if not happy” you want to agree a plan for a set term and renew at a good price. Not constantly argue for retention of join a 6 month plan to leave when it gets hiked based on fake plan pricing.

Either way the minute someone offers a better TV plan, or sky offer pricing terms and increases that don’t rely on ignorance or lack of attention span to achieve profits. They’ll then become a consumer friendly network again.

There was an error on my account when j checked payment on the app it said payment due October 28th because there 2 adjustments on there which has flared my aniexty up when u tell the advisors thry don't seem to care they just rude snd they get away with it maybe I should be rude

Louise made changing TV and Broadband provider to Sky easy, getting us a great deal and helping us secure plenty of extras at no extra cost. Her and Jared were extremely helpful and kind. Cannot recommend the staff at Sky Castle Lane enough. Thank you. Fantastic customer service

Poor switching credit services. Made me pay £66 to the last provider. No responsible person available on phone. Scammers connected to India. Over talks you.
Evidence provided but keep on emailing asking for same Evidence again n again. Call them & another Indian accent person who is only authorised to see their own emails but not customers email.
5 minutes for a robot when u call.
Then a representative start from "I understand ur frustration and I will help u" . After listening to the same story for 10 minutes will transfer u to another person who will start from " I can't do anything as no phone for switching credit ".
Worst experience ever.
Regretting already.
Feeling scammed.
All together it's been 1 month..
Recently I received an email from sky. That my switching credit has been approved. I.e £51.. rather than paying in to my account. They have adjusted in my next bill. So I paid £63 from my bank account but nothing came back to my account.
Beware of scammers.

Excellent Customer Service – 100/100 ⭐⭐⭐⭐⭐
I initially spoke to a customer service advisor called Mikhail, but unfortunately, I did not feel that my matter was handled professionally or that I received the help I needed. This left me feeling very stressed and frustrated.
I was then transferred to the complaints department, where I spoke to Kazza. I apologise if I have spelled her name incorrectly, but I would like to say a huge thank you to her for the excellent customer service she provided.
Kazza listened carefully to my problem, understood my concerns, and, most importantly, resolved the matter for me. She was patient, understanding, professional, and very helpful throughout the conversation.
I truly appreciate the way she handled my complaint and made a stressful situation much easier for me.
Thank you so, so much, Kazza. You provided fantastic customer service, and I would give you 100 out of 100! You are a credit to Sky. ❤️

Jared made it such an easy experience, we were having trouble at first but he kept our numbers and called us once everything was sorted. Fantastic help and couldn’t recommend enough!

My experience with Louise was 100 percent
Very experienced &helpful and such a nice person.
Thank you.

Highly recommend got a lot of help today with Louise and Ricky very pleased

Louise was amazing - such knowledge and training and patience - I didn’t know how to use the App!! Now I do!!
WONDERFUL CUSTOMERS SERVICE!
As a result I’ve decided to stay with Sky 🥳

Very happy from Louise ‘s service and kindness.

Jerod,was extremely helpful. Sorted out complex issues with professional knowledge and humour.

Amazing experience from Louise and Andrew lovely team

Jerad was great today!

Helped me with all my enquiries and left me feeling assured I made the right choice with my broadband and tv package. He also gave me great advice on sim and phones which I will be returning to take out in the future. An asset to sky! Thank you

What a joke sky is
Two contracts one cancelled by open reach after trying to ring me once on a landline (we don’t have a phone plugged in) nothing on my mobile which is linked to my account
I was told I had to wait 3 weeks for it to be connected remotely again
Diabolical service from sky
Then when talking to customer service told them I was cancelling my new contact and they answe was ok we will sort this bing now going with smoother provider who can connect sooner and a better deal sky should do better

Once again spent 3 hours on line trying too get my service only to be told it's going to be a long wait then tried to charge me as there was no more data not true it was t let me access it.
Because I cannot access my Sky apps again

Was in the sky store today and had previously had a bit of confusion over the phone with getting a cancellation date to get a new policy sorted. Got help from Ricky who explained everything in detail and helped get us sorted, jack also helped us a bit with what we needed. Was in and out within about 15 mins. Thank yous

Title: Poor support, no real help when it matters
Review:
I’ve been a Sky customer for a number of years and pay a significant amount each month, so I expect a reasonable level of service. Unfortunately, my recent experience fell well below that.
After finally resolving an ongoing satellite issue, I then encountered a problem with my router. I couldn’t clearly read the password printed on the back, so I contacted Sky specifically for assistance — exactly what customer support is supposed to be there for.
I spent a considerable amount of time on the phone, only to be told that I needed to get someone else to help me read the password. That response was both dismissive and completely unhelpful. The whole point of calling Sky was to get support, not to be told to go elsewhere.
To make matters worse, the password I was entering was actually correct, meaning the issue wasn’t properly investigated or understood. It felt like the advisor just wanted to move the problem on rather than resolve it.
For a company charging premium prices, this level of service is unacceptable. I expect proper assistance and accountability when things go wrong, not excuses. Based on this experience, I would struggle to recommend Sky to others and will seriously consider alternative providers.