I have used skinstation for years, they are very professional and I get a phone consultation for prescription products, (super friendly and not an interrogation! lots of advice and tips) I use some of... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Always happy with my expereinces with Skinstation. I have bought Obagi products with them over the years. never any problems, always fully confident that the products are genuine.
Ordered on 29th March for 2-3 day delivery and yet to receive my items or a response from client services. Emailed on 1st April and today but haven't had any response, no tracking received so cannot e... Se mer
Företaget har svarat
I have been ordering skincare products from skinstation for years now and I can confidently say they are a fabulous company. Delivery is always fast and their service is very friendly. I even won thei... Se mer
Företagsinformation
Skrivet av företaget
At Skinstation we're passionate about improving skin conditions with these rigorously researched clinically proven iconic skincare systems. We're certain that we can find a skin care regime for you that is going to yield results you never previously thought were possible. With over 60 years combined experience of dermatology and cosmetic medicine we will work with you to help achieve your goals.
Kontaktuppgifter
The Aesthetic Skin Clinic, Albert House, GY11AJ, St Peter Port, Guernsey
- 01481 748009
- orders@skinstation.co.uk
- www.skinstation.co.uk
4,3
Utmärkt
117 omdömen
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always happy with my expereinces with…
Always happy with my expereinces with Skinstation. I have bought Obagi products with them over the years. never any problems, always fully confident that the products are genuine.
20 april 2026
Trustworthy Company
I have used skinstation for years, they are very professional and I get a phone consultation for prescription products, (super friendly and not an interrogation! lots of advice and tips) I use some of the Obagi products, I have used them for around 15 years, also from other aesthetics practitioners in the past, they are NOT fake, as some other commenters have said. I know the products, the smell, the effects & consistency like the back of my hand and have never received a fake product (not saying bad batches are impossible) but I have never personally had this issue. I will contine buying from skinstation as they are a convenient option rather than having to pick my products up from a clinic and customer service is top notch. Fast delivery.
20 april 2026
Svar från Skinstation.co.uk
We’re very sorry that you’ve only received part of your order.
Due to a temporary technical issue over the bank holiday, some orders were not dispatched in full. Please rest assured that we are working on resolving this as a priority.
I can see that our Customer Care Team responded within an hour of receiving your email and have already put through the rest of your order to be dispatched tomorrow.
Thank you for your patience, and we sincerely apologise for the inconvenience caused.
Fast dispatch & delivery; reliable company
Fast dispatch & delivery, have bought from this company before and would recommend.
1 april 2026
haven’t received my parcel
haven’t received my parcel . I’ve been waiting for two weeks, but it still hasn’t arrived. I don’t know what has happened to it.
31 mars 2026
Svar från Skinstation.co.uk
Thank you for your patience, and I’m sorry for the inconvenience caused.
I can see that DPD attempted delivery on the 1st and again on the 2nd. A request was then made for the parcel to be left with a neighbour, however this was also unsuccessful.
As a result of these attempts, the parcel was returned to us on the 8th after three unsuccessful delivery attempts.
As soon as we receive this back, our Customer Care team will be in touch to confirm whether you would prefer for the order to be re-sent or for a full refund to be processed.
Please let us know if you’d like us to prioritise either option in the meantime.
Order not received
Ordered on 29th March for 2-3 day delivery and yet to receive my items or a response from client services. Emailed on 1st April and today but haven't had any response, no tracking received so cannot even monitor where my parcel is. Really disappointing service.
29 mars 2026
Omdöme utan inbjudan
Svar från Skinstation.co.uk
Thank you for your message, and I’m very sorry for the delay and lack of communication you’ve experienced, I completely understand how frustrating this must be.
I can see that our Customer Care team has now responded to you. Unfortunately, we experienced an unexpected delay with a shipment from ThoClor, which impacted your order. I’m pleased to confirm that this stock has now arrived with us.
Our team will be in touch with you today to confirm whether you would like your order to be dispatched now. As a gesture of goodwill and an apology for the inconvenience caused, we will also be refunding 15% of your order.
Thank you for your patience, and again, please accept our sincere apologies.
10.04 - Update
We’ve identified that the postcode entered at checkout was incorrect, which meant the parcel wasn’t able to reach the intended delivery address.
I can see our Customer Care team has now been in touch with you to confirm the correct address, and we’re working to get this resolved for you.
Amazing customer service
Amazing customer service. They take care in what they do. I will always buy from them.
25 mars 2026
It hasn’t turned up and it’s been 12…
It hasn’t turned up and it’s been 12 days since I ordered it. It appears to be lost in the post. I have requested a refund but as yet I’ve not heard back from them.
20 mars 2026
Svar från Skinstation.co.uk
I’m very sorry to hear that you haven’t yet received your order.
I can see that you have been in touch with our Customer Care team, who have raised an investigation with DPD to understand why a delivery attempt was recorded on 23rd March but not carried out.
I can confirm that the original parcel has now been returned to us this morning. Our team will be re-dispatching your order today via Royal Mail to ensure a smoother delivery.
Due to the recent bank holiday period, your order should be with you early next week.
Please accept our sincere apologies for the inconvenience caused, and thank you for your patience while we resolved this for you.
As a first-time customer
As a first-time customer, I can say their service is top-notch! Easy and fast consultation for prescription creams with lovely staff!
17 mars 2026
I love skinstation
I love skinstation, fantastic customer service , great shipping ! Just brilliant
10 mars 2026
Great service
Great service, excellent price and fast delivery. Will use buy from this company again.
4 mars 2026
Always an amazing service
I have been ordering skincare products from skinstation for years now and I can confidently say they are a fabulous company. Delivery is always fast and their service is very friendly. I even won their relaunch prize draw in December and they refunded one of my orders in full which was close to £100 and even sent additional products that I didn't pay for, absolutely unexpectedly. Always a pleasure to shop at!
8 mars 2026
Omdöme utan inbjudan
Great experience because branded good…
Great experience because branded good was a good price, free postage and quick delivery. What more can you ask for.
3 mars 2026
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