I just received my order. I’m disappointed. In the description and image upon I based my decision to purchase was not what I received. The color is not white but rather a cream color with the blu... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ho ordinato due cravatte, i tempi di consegna sono stati rispettati e le cravatte, seppur non le abbia ancora indossate, sono belle e di buona fattura. Ci sono margini di miglioramento per quella ch... Se mer
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Exceptional quality. The ties are far more beautiful in person than in photos. Even when compared to pieces purchased directly from Milan boutiques, these stand out for their elegance and finish. Also... Se mer
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I put in a custom order for 11 bespoke silk ties for my wedding. I worked through all the details on WhatsApp which was super smooth, the ties arrived on time and are absolutely perfect. Beautifully p... Se mer
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Företagsinformation
Skrivet av företaget
Serà Fine Silk – Handmade Italian Como Silk Accessories Milan-based brand crafting luxury Como silk ties, pocket squares, bow ties, braces, and scarves, handmade in Como, Italy. Each piece is crafted from the finest Como silk and shipped worldwide, with custom designs available for weddings, events, and corporate gifts.
Kontaktuppgifter
Via Santa Marta 21, 20123, Milano, Italien
- +393427946654
- info@serafinesilk.com
- www.serafinesilk.com
4,7
Utmärkt
593 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Perfect as always
Perfect as always! Amazing material, great patterns and lightning fast shipping! Highly recommended!
8 juli 2024
Svar från Serà Fine Silk
Dear Stefan,
Thank you for the fantastic review!
We're delighted to hear that you're pleased with the quality, designs, and speedy shipping of our products. Your recommendation means a lot to us. We look forward to continuing to exceed your expectations!
All the best from Italy,
The Serà Team
Beautiful products
1 juli 2024
Svar från Serà Fine Silk
Dear Joan,
Thank you so much for your kind words! We're thrilled to hear that you love our products. Your satisfaction is our top priority, and we look forward to serving you again soon!
Best regards,
the Serà Team
Svar från Serà Fine Silk
Dear Mile,
thank you for the kind feedback, we are really happy to know you appreciated our service and products.
We hope to serve you soon again in the near future,
A presto,
Il Team Serà
Very poor quality
Very poor quality, very light tie can’t compare it to other Italian brands I used to purchase .
2 juli 2024
Svar från Serà Fine Silk
Dear Bishoy,
Thank you for sharing your feedback. We are sorry to hear that the quality of the tie you ordered did not meet your expectations. All our ties are handmade in Italy with care, using the best silk from Como.
Our goal is to provide products that satisfy our customers, and we take your comments seriously. We would love to understand more about the specific issues you experienced so we can address them.
Thank you for giving us the chance to improve, we hope to have the opportunity to serve you again soon and demonstrate the quality of our silk.
The Serà Team
Outstanding Italian Craftsmanship
Serà showcases true Italian craftsmanship. The service and shipping were excellent.
24 juni 2024
Svar från Serà Fine Silk
Dear Patrick,
thank you for your wonderful 5-star review on our products and service, it is very much appreciated!
We hope to serve you soon again,
All the best from Italy,
The Serà Team
Perfect Bowtie for my Wedding!
I wore the Grosgrain Silk Butterfly Bowtie to my wedding last weekend. I received many complements on the style and quality of the tie. It’s a great shape and easy to tie. I would like to point out that it only fits neck sizes up to 17 inches, which is my exact size (thank you wedding diet).
I am going to recommend this brand to any family or friends who are looking for a high quality bow tie for any occasion.
10 juni 2024
Svar från Serà Fine Silk
Dear James,
thank you for the kind words and review on our bow tie, we are really happy to know it was the perfect fit for a special occasion such as your weeding!
We hope to serve you soon again.
All the best from Italy,
The Serà Team
I simply love all your designs for the…
I simply love all your designs for the pocket squares, i got 10 already and might get more even!!!
quality & style are top notch
17 juni 2024
Svar från Serà Fine Silk
Dear Elie,
thank you for leaving this wonderful 5-star review on our pocket squares, we truly appreciate it!
We hope to serve you soon again,
All the best from Italy,
The Serà Team
Highest quality swimsuit
Just received the swimsuit , the quality , design and fit are perfect.
I love the super fine materials, the print and the fact it is light and dries fast!
Great brand with highest quality products !
17 juni 2024
Svar från Serà Fine Silk
Dear Razvan,
thank you for your review on our swimsuit, we are so happy to know you loved it!
We hope to serve you soon again,
Greetings from Italy,
The Serà Team
Svar från Serà Fine Silk
Dear Alberto,
thank you for taking the time to leave this kind review on our products and service, it is much appreciated!
We hope to serve you again soon!
All the best,
the Serà Team
Svar från Serà Fine Silk
Dear Thorsten,
thank you for your kind review and for being a loyal customer, it means a lot for us!
We hope to serve you soon again,
All the best from Italy,
The Serà Team
Wonderful fine Italian silk squares and bow ties
I ordered two silk pocket squares and a self-tie bow tie. Both arrived quickly and well-packaged. The quality of each item were as advertised - vivid, colorful, sleek pocket squares and a bow tie to make Bond proud. Thank you Sera Fine Silk!
16 april 2024
Svar från Serà Fine Silk
Dear James,
thank you for taking the time to leave this great 5-star review on our pocket square and our bow tie, it is very much appreciated!
We hope to serve you soon again,
All the best,
The Serà Team
Prodotto di ottima qualità
Prodotto di ottima qualità. Ho avuto un problema con la spedizione che è stato risolto che estrema gentilezza e professionalità!
29 maj 2024
Svar från Serà Fine Silk
Buongiorno Pietro,
grazie per la sua gentile review sul nostro prodotto e sul nostro servizio clienti!
Speriamo di rivederla presto su serafinesilk.com!
Cordiali saluti,
il Team Serà
Superb silk ties
28 maj 2024
Svar från Serà Fine Silk
Dear Gerald,
thank you for your kind 5-star review on our silk tie, it is very much appreciated!
We hope to serve you again in the near future,
All the best from Italy,
The Serà Team
Svar från Serà Fine Silk
Dear Andrew,
thank you for your 5-star review on our ties and our packaging, it means a lot to us!
We hope to serve you again in the near future,
All the best from Italy,
The Serà Team
Svar från Serà Fine Silk
Dear Frank,
thank you for taking the time to leave us your 5-star review, it means a lot to us!
We hope to serve you soon again in the near future.
All the best from Italy,
The Serà Team
Svar från Serà Fine Silk
Dear Pasha,
We're truly sorry to hear about your experience.
Losing a package can be incredibly frustrating, and we understand your disappointment in not receiving your tie. After you let us know the package was found torn open and the content missing, our customer service replied right way by checking with the shipping company. Once we checked and sent you the proof of delivery, unfortunately there was nothing else we could do being that the package, once delivered, is out of our company’s responsibility.
We know the tie was for a special occasion, but that specific model is currently sold out. Since the tie you ordered is sold out, we're happy to offer alternative options for immediate dispatch. Our team suggested different alternatives via email that could be shipped immediately, however we did not hear back from you yet.
If we can be of any further help do not hesitate to contact us and we will be happy to help you find the perfect tie.
Like always the products are super fine…
Like always the products are super fine and an extraordinary quality.
Finest Italian 🌺🎀🌺
17 maj 2024
Svar från Serà Fine Silk
Dear Susan,
thank you for your kind review on our product and service, it is really important for us!
We hope to see you soon again on serafinesilk.com!
All the best from Italy,
The Serà Team
Beautiful products
Beautiful products, bought a tie and pocket square.
Service faultless.
The only reason I have not given them 5 Star is the colours as represented on their web site do not accuratley represent the actual colurs of the product.
I will buy from them again.
7 maj 2024
Svar från Serà Fine Silk
Dear Paul,
Thank you so much for your kind words and for choosing our products! We're thrilled to hear that you found our service faultless and that you're pleased with your tie and pocket square.
We appreciate your feedback regarding the color representation on our website. We strive to ensure our online images are as accurate as possible, and we're sorry for any discrepancies you experienced. Your input is invaluable, and we'll be reviewing our photo process to improve this aspect.
We look forward to serving you in the future. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to reach out.
Best regards,
The Serà Team
Order damaged and lost
Package was not secure and torn open upon arrival. Half the order was missing. Unlikely to ever order from here again.
6 maj 2024
Svar från Serà Fine Silk
Dear Tom,
Thank you for taking the time to share your feedback, although we're disappointed to hear about your recent experience.
First and foremost, we want to express our sincere apologies for the inconvenience and frustration caused by the unfortunate incident with your order. We understand how upsetting it can be to receive a package that has been tampered with or stolen, and we empathize with your situation.
Please rest assured that we take the security and integrity of our shipments very seriously. We diligently follow the packaging and shipping guidelines provided by FedEx to ensure that our products reach our customers safely and securely. We use FedEx envelopes as recommended, and we entrust them to deliver our packages in the best possible condition.
Unfortunately, incidents of theft or tampering during transit are beyond our control, and we cannot be held responsible for actions taken by external parties. While we sympathize with your frustration, we must emphasize that this unfortunate event is not a reflection of our commitment to providing high-quality products and excellent service.
Nevertheless, we truly value your patronage and are deeply sorry that you feel let down by this experience. Please know that we are here to assist you in any way we can. If you would like to discuss this matter further or explore potential solutions, please don't hesitate to reach out to us directly.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Sincerely,
Francesca
Svar från Serà Fine Silk
Dear Csaba,
thank you for your review on our products and service, it is much appreciated.
We hope to serve you again soon!
All the best from Italy,
The Serà Team
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