SEPHORA Omdömen 

Worst online experience I've ever had. I would definitely give Sephora 0 stars. They stuffed up my order by doubling it at no fault of mine, now i have two of everything oh and missing 1 item, I am getting charged for 2 orders instead of 1, this being their online ordering services. They still have a ph contact number on their website that is no longer in service, they will not call me and sort this out, they have replied to my concerning emails, however without even responding to the questions I asked, all of their emails are totally unprofessional with appalling English and spelling. If you need something from Sephora try and go into a store and not order online. Give me Mecca any time I've never had an issue with them. Sephora we work dam hard for what we earn, but you are happy to take advantage and guzzle it up.

I purchased instore during the sephora sale in melbourne central and they scanned my membership card and i was supposed to get 25% discount but they only applied 15%. I just realised this as i walked out the store. I live 360km away from the store so going back would be very inconvenient so i wanted my case to be resolved online.

They initially gave me 10% discount for the inconvenience because idk they probably think 15+10 is 25. Whoopee. Girl math for the win. Not. I told them i can get 10% discount every 24hrs from uni days so that was useless. So they decided to give me 15%. I gave up at that point. I spend my hard earned money on sephora and this is how they treat their customers even when the mistake was from their end. Like wth

I returned a hairdryer/ styler because it was just too big. I received confirmation from Australia Post that they had delivered the returned item but Sephora initially denied they had received it. After many many emails they informed me the refund team would handle the refund. I have now opened a case with PayPal, and have had a very prompt reply from Sephora saying that I would not receive a refund unless I closed the case with PayPal. This is a downright bullying tactic.
Needless to say I won’t be closing the case with PayPal, and I will NEVER order from Sephora again. I can’t believe they have got away with their terrible service for so long.

Sephora had an e-gift card specifically for Valentines Day called "Galentines Day". I ordered a Galentines Day gift card for my daughter the morning of Valentines Day. Given its an electronic gift card, you would think delivery would be within the hour. Wasnt received after 3 hours so I contacted Sephora who assured me it would be received that day. 3 hours later, still no e-gift card. Contacted another Sephora agent and was told the same thing. No delivery on Valentines Day - it arrives at 3am the day after Valentines Day. Contact them again to express my disappointment and get a reply asking me the email address I had it sent to and that was the only contact for 2 days. So I contact them again to say seems their responses take even longer than the e-gift card delivery.
Pathetic response (if you can call it that) and to date no offer of a reason why it happened or anything to make up for it. Absolutely will never shop at Sephora again.

Ordered a gift on 5 December with a delivery time of up to 5 business days. ‘For delivery by Xmas’ they promised clearly on the website. 25 DAYS LATER it was delivered, well after Xmas, and the recipient had left the country.

At each stage of the complaint, communication was slow and COLD. And they had the audacity to offer me a pathetic 10% off my next order, which would clearly never happen again.

Clearly an incompetent and unethical business, with slow, mean, frustrating and miserly customer service. Merry Christmas to you too, Sephora. Let’s hope your shockingly low standards drive you into bankruptcy soon.

PS Please do not reply to this asking me for an order number and that you will look into it. You’ve done that through your ‘compensations team’ and you’ve decided to do ABSOLUTELY NOTHING for wasting $125 of my money.

sephora does not care about the correct delivery of these products, even worse no verification is requested when delivering the package, my package is noted as delivered to the recipient but I still have nothing, a passerby has signed for me, and sephora does not even deign to refund me ... it's shameful ...

It's 4 weeks since purchase and I'm yet to receive refund for the 3rd item that was "Out of stock". I have so many times contacting with the customer service and the response with no outcome is not only super slow but also not accurate. Definitely one of the worst online shopping experiences ever.

These guys have a decent rewards program and love that they stock fenty. The service can be a bit hit and miss instore especially at Chadstone but that's ok I get it it's a large company

I've had a great experience in store but i have ordered online a few times and each time there seems to be something missing or the wrong item sent which is frustrating but I do love their products

My go for all my cosmetics. Can be a bit expensive for some things but everything is delivered fast.

I love this store for its huge assortment and pleasant prices. There have never been any problems with orders.

Great service! I went to the Karrinyup store to get a couple of items and the retail assistant was so helpful. The product range is extensive and the layout of the shop is pretty cool too. I got a combination of skincare products and make up. I will be coming back for more!

My order was delivered way quicker than I expected. Ordered from Australian online store. Soon as I ordered received conformation. Next day dispatch email and asked to wait for 24 hrs for tracking. Next day before even tracking info I received the package at my door step. How impressive was that!

Awful service, I ordered a few days ago and I was waiting to get my order. Today I just say we accepted you refund ! I haven't requested any refund at all !!

I have placed two orders. The first I realised that I had ordered the wrong shade aa soon as I hit ti confirm the order. No phone answering so I email to advise asking if they could change the shade. This was within minutes of placing the order. After two weeks of back ans forth I had to threaten calling ACCC to be told 'oh well its been posted now so you will just have to send it back (at my expense). The second time, I placed an order which was required for a special occasion. Website said 2-3 days p&h. 9 days later it still has not even been sent. Lesson learnt, I won't be shopping here again ever.

Ordered 2 items online. Most inexpensive item not received. They said they had sent it. They hadn't. Put in a queue to have an investigation. Refused to give new product or refund - for $14! Very poor customer service. Basically, inferring I'm a liar - if so, I would've claimed the $74 item!! Shockingly handled. Will go to Mecca

I think loyal customers need some good discount. I am paying a lot on online also on shop.

I ordered a few skincare products and their ordering process was pretty outstanding, fast shipping, really easy and simple. But I found cheaper dupes and cheaper prices on other websites so I recommend looking around if you don’t mind the time. Otherwise this is a really good place to shop 💕

priced to high, customer services are not very helpful and a bit slow in replying back to emails. I finally received my order and surprised that they got this order right this time.

I love Sephora. I spend a lot of money there (sometimes and order a week). Their shipping is generally pretty good and products are upto date with all the latest brands ranges. I take one Star off because I feel like the rewards system in Australia we get a bit jipped with. USA have bigger samples with each order and sometimes we receive none. I feel rewards could be greater. But I still love a good Sephora haul.