When I place this order, there was no acknowledgement via a confirming email that the order had gone through. This is not surprising because it has happened before with you. What is happening here?
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is the second time that I've used Sensibus and, as with the first use, the product and service were outstanding. WRT the product: my wife enjoys butternut squash ravioli, and the sweet butter... Se mer
Cordial on the phone when inquiring of products and service. Pricing on most items competitive. Packaging and shipping was near superlative. As we all know we are looking for something different , Fo... Se mer
I love your array of hard-to-find exceptional products. This was my first -- but not my last -- online purchase from you. Everything worked perfectly. Thank you so much.
Företagsinformation
Informationen kommer från olika externa källor
Sensibus is an online specialty food store. Follow us in a journey through the flavors of the finest European, Italian and American gastronomic traditions.
Kontaktuppgifter
94005, Brisbane, CA
- 800-676-0949
- customercare@sensibus.com
- www.sensibus.com
4,3
Utmärkt
369 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I’m sorry
I’m sorry, but I have ordered from them twice and twice almost the whole order consisted of products that expired within a month! It was OO flour, grains, honey...COME ON!!!
1 maj 2018
Omdöme utan inbjudan
constantly sending rotten cheese
I ordered thousands of dollars of fresh cheese in the last few years, most of the time , they either screw up the order all together, or more often than not, they send already expired cheese, or in the very verge of going bad.
I just spend again $175.00, three days ago, and I had to put half of the order in the garbage.
Their customer service is a joke and they always refuse to fix the problem, no refunds, no reshipping or the messed up items.
Sadly there aren’t other places that I know of , to purchase what I need, but I will shop around , because I’m sick and tired to , literally throw money in the garbage, every time I purchase, from them.
19 april 2018
Omdöme utan inbjudan
Svar från Sensibus
Dear Carmela,
While we have appreciated your patronage over the last two years, we are surprised by this comment that you have had nothing but problems with your orders. Also, the order that was most recently sent to you was well within the parameters of fresh cheese. We notified you with the exact expiration dates and to date none of the cheeses that were sent to you have even expired.
We have been responsive to your emails and voicemails despite the offensive and rude language that you have used. For a customer who has ordered from us in the past, you should be very well versed in our shipping policies for example. You placed this order on a Saturday and before Monday even rolled around you were using expletive language on our voicemail and email system. We remind you that it states very clearly on our website that orders do not ship on Saturdays and Sunday but ship on the first business day which is Monday. This is exactly what was done.
Our customer service is geared to provide complete satisfaction however using language of such a rude nature does not make our team any more or less responsive. We do offer refunds, we always try to fix any problem within reason and we have had a very good success rate with customer satisfaction. Our business would not thrive if we constantly sent inferior or rotten product. We stand behind our quality and our customer service team.
Perhaps if you were more reasonable in your approach to human interaction you would find that people would want to help you even more.
Kind Regards
I contacted Sensibus due to a butter…
I contacted Sensibus due to a butter product being stale. Once I emailed CS, I received a phone call the same day and they advised me they will be checking the stock and contacting me the following day. 2 days later I have not heard back and I have emailed them multiple times with no response. I've had to throw away $60 worth of butter due to the issue
24 mars 2018
Omdöme utan inbjudan
High quality
High quality cheese.
Fast service.
I am a happy repeat customer
24 februari 2018
Omdöme utan inbjudan
I wish the bags of cookies we ordered…
I wish the bags of cookies we ordered were not so crammed in the shipping box. When they end up like crumbs, they are no longer fun to eat!
Also, it seems like one of the cookie bags had already expired.
22 februari 2018
Omdöme utan inbjudan
Perfect
The Website is great, the delivery was quick, and the cheeses that I selected as a result of the descriptions online were amazing.
Will purchase again!
16 februari 2018
Omdöme utan inbjudan
Love everything I've purchased
Love everything I've purchased: olives, cheeses, salami. Excellent quality and fast service.
13 februari 2018
Omdöme utan inbjudan
We loved the selection and fast service.
28 januari 2018
Omdöme utan inbjudan
I'm sometimes hesitant to buy expensive …
I'm sometimes hesitant to buy expensive products online, as one never knows what the quality will be like. But Sensibus generally has great prices on gourmet foods, so I've taken the risk - and been very pleased! Everything I've ordered from the has been great, and the service is top-notch. I always know when what I ordered has been sent out and when it's been received, and have never had any kind of issue.
21 januari 2018
Omdöme utan inbjudan
Fast shipping and great products
Fast shipping and great products. Great reggiano
13 januari 2018
Omdöme utan inbjudan
Willl order again
Willl order again. Wonderful food not availble in my area.
12 januari 2018
Omdöme utan inbjudan
Great coustomer service!
6 januari 2018
Omdöme utan inbjudan
Disappointing
The Gres Champenois cheese was very good. The butter was, well, quite boring and no different than what we can get at a convenience store. I wish I could remember the name of the hard orange cheese so I don’t ever buy it again. 100% of everyone who tried it said was inedible. All in all it wasn’t worth the $50 paid for the entire package as a Christmas gift.
3 januari 2018
Omdöme utan inbjudan
Excellent
Excellent! So glad they had the cheese I wanted! Will order again with them.
30 december 2017
Omdöme utan inbjudan
Deliver as promised and gift was …
Delived as promised and gift was appreciated very much.
27 december 2017
Omdöme utan inbjudan
Arrived promptly with contents as …
Arrived promptly with contents as advertised
23 december 2017
Omdöme utan inbjudan
I was very happy with the freshness of …
I was very happy with the freshness of everything I ordered. I am in the Bay Area, wish you didn’t charge me so much shipping ...
21 december 2017
Omdöme utan inbjudan
Received my cheeses and some were not labeled.
Received my cheeses and some were not labeled. I emailed to see if I could get any help. I got a response and follow up phone calls within a short period of time.. Customer service does not get better than this !
17 december 2017
Omdöme utan inbjudan
Very very pleased
I have shopped at Sensibus for many years. I found them looking for Parm-Reggiano cheese. My passion. Then ordered the best olive oil, and the affordable balsamic oro vinegar. The black truffle butter I order once in a while for a treat. I have never been disappointed, ever. I receive my order within a few days, and any corrections that I needed where done swiftly and profusly apologetically. Customer service is the best I have dealt with, and love their sales of course. I am very pleased. No doubt about it.
17 december 2017
Omdöme utan inbjudan
We both love their marguerita panforte
We both love their marguerita panforte. I've tried preparations from different places and like this the best.
14 december 2017
Omdöme utan inbjudan
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