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I purchased two Gold Circle tickets for the Robbie Williams concert at the Royal Crescent in Bath as a 30th birthday gift for my husband. We travelled from Leicester and paid for accommodation, making this a costly and carefully planned trip. What we experienced was dangerous, overcrowded, and chaotic.

Despite paying £535.35 for premium access, we never made it into the Gold Circle. It was either blocked off or operating on a one-in, one-out basis due to clear overcapacity. Stewards offered no support, and staff eventually admitted the area had been oversold. I am pregnant and was left to navigate packed, unmanaged crowds in unsafe conditions. No adjustments were made, which I believe amounts to discrimination.

Senbla refuses to take responsibility. Their email claimed the area was open and accessible, which is provably false. I provided photos and independent coverage showing otherwise. There’s no consistency, transparency, or duty of care.

I’ve had to escalate this via a Section 75 claim (which I’m now taking to the Financial Ombudsman), and I’ve submitted complaints to Trading Standards. Senbla appears to have a pattern of mismanaging events, with similar stories reported at other concerts. They take your money, fail to deliver, and then hide behind technicalities when challenged.

Avoid at all costs. They do not stand behind the service they sell.

Would absolutely not attend an event managed by Senbla after recent experience. Really unsafe management, fans put at risk, highly unsafe. Company also does not respond to customers, ignores the issues and counts their profits!

Lionel Ritchie at Somerset Cricket Ground. There was not enough disability seating for us. Causing a lot of upset. Being told to go sit at the back of the grounds. Put in a place which caused unnecessary obstruction.
After composing we were promised two tickets for another show as a gesture of goodwill. I have emailed this company and messaged on FB but they are refusing to answer. What a letdown show!

Just realised there is no page on Trustpilot for this company, so I am creating one. The experience happened a while ago. They were supposed to manage the organisation of the Michael Bublé concert at Waddesdon Manor on the 2nd of July. It was just terrible and many of us didn't manage to attend even being there on time. I eventually managed to have the ticket money back, but not the insurance money. Long and painful process to get there and on Facebook I see there are still people trying to get a refund