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My experience with Sedgley Motor Company was extremely disappointing.

I purchased a vehicle for just under £30,000 and identified a number of issues shortly after delivery, including a faulty charging port, concerns regarding the condition of the tyres (dry rot on a performance vehicle ) and several other potential defects. I therefore exercised my legal right to reject the vehicle within the 14-day period. Despite the law Abdul told me I couldn't.

What followed was over 7 weeks of chasing, delays and poor communication.

Eventually was repeatedly told that collection would be arranged and that I would receive updates, however these commitments often failed to materialise. On one occasion I was advised that collection would take place within 7 days, yet weeks passed with no progress. I was also informed that attempts had been made to contact me, despite me having no record of receiving those calls.

One of the responses I received during the dispute was that it was a used car and perhaps I should buy a new one. In my view, that misses the point entirely. I was never expecting a used vehicle to be perfect. I simply expected it to be accurately described and for any faults or issues to be dealt with professionally.

The vehicle remained unused on my driveway while I continually chased for updates. I even offered to contribute towards reasonable transport costs in an effort to resolve matters quickly.

Eventually, after the involvement of my credit card provider, numerous emails, messages and phone calls, the vehicle was collected and I have now received a full refund.

To be fair, the refund was ultimately processed. However, the amount of time, effort and stress required to achieve what should have been a straightforward resolution was unacceptable.

The most disappointing aspect was not the vehicle itself but the handling of the situation afterwards. Better communication, accurate descriptions and following through on commitments would have avoided much of this.

Issue happen that's life but how they are dealt with is what matters.

Based on my experience, I cannot recommend Sedgley Motor Company.

Absolutely amazing to deal with..customer service amazing cannot fault these guys. Would recommend them and definitely will be buying more cars in future from them. Abdul was fantastic and understanding and helped us in looking for the right car for us.
Thanks Sedgley group!!!

Recently purchased my dream car from the boys @ Sedgley Group - Mercedes E63s !!!! Honestly I can’t fault the guys here. Ofcourse when your buying a 2nd hand car you might have a little 1 or 2 things that need dealing with that’s when after sales care comes into play. I had the pleasure of meeting Zeeshan & Abdul on the day of my test drive the boys were very hospitable and very down to earth. Reassured me throughout the process that they hear no matter what. I bought the car and walked away 5 weeks later I’m ringing them with something that needs dealing with and half hour later it’s booked into the dealers local to me. I’ve bought a few cars in my time and the worst bit is worrying whether the dealership is going to help you with the after sales care. I can’t recommend these guys enough. I know il get bored of the E63 very soon so as soon as that happens be sure to know il be back at to see you boys !! Abdul your a dream to deal with mate keep it up !!

I recently purchased a Mercedes A-Class A200 AMG from Sedgley Group and was extremely impressed with the level of service provided throughout the entire process. The staff were knowledgeable, professional, and attentive, ensuring that every detail was handled efficiently.

The purchase experience was seamless—from the initial consultation to the final handover of the vehicle. My new A200 AMG was delivered in excellent condition, and I left with complete confidence in both the car and the dealership. I would not hesitate to recommend Sedgley Group to anyone looking to buy a car!

Great dealing with Abdul & Z, Happy with the service would recommend.

AMAZING CUSTOMER SERVICE AND A PLEASURE TO DEAL WITH HONEST MOTOR TRADERS THAT YOU CAN TRUST.

Excellent experience with sedgley group. Recently bought a car from them and they looked after me from the start to the end of the process

Bought a S63, was damaged car from before. They didnt take the car back which was my right. Going through a legal process. They would not comply with the Consumer laws. Now a good quality lawyer has been instructed.

Bad experience with this company. Will definitely not be returning. Make sure you check your vehicles properly before agreeing to anything

Abdul great guy to do business with. Very straightforward and professional experience.

The service was excellent. The car was as described and delivered in great showroom condition. Paperwork was all straightforward as was part exchange
I’d buy another car from them!

Very professional company purchasing a car through them couldn’t of been smoother highly recommend

Fake body kits
Abs plastic wrapped in carbon wrap
Steer cleer

Audi SQ7 KO18GHY
My dream car soured by the worst customer suport ever, Reported mutiple faults within 5 days, long story short 5 visits to the garage (1 visit took nearly 3 weeks and 90 miles on the clock) one curbed wheel a scratch on the wing and a scratch on the rear bumper. Finally agreed to take the car back after covering 1500 miles in 6 months. Paid £42k + towbar £1k + ceramic coating £800 + service £200 = £44k refund £38K Thank You Abdul....

Great team of guys! Be back soon

Amazing company just bought a S63 Brabus for this dealer and absolutely would reccomend

Couldn’t recommend these guys enough. Quick and easy process, also offer great aftercare when you’ve taken the car. The service doesn’t stop at sale like most places.

Would recommend and definitely buy again from them 👌🏽

Great experience with the Sedgley Group, our car was dropped off from a gentleman who was very friendly and informative. Abdul has also been extremely helpful through the whole process and we would recommend this company and Abdul any day of the week.

Thanks
Ross and Kim

100% recommend Sedgley Group when buying a car. Working with Adam he was knowledgable, quick to respond, transparent throughout the process and couldn’t recommend him more highly.
Thanks guys