Secursus Omdömen 435

I have used Secursus to insure guitars in transit within the UK for a number of years. I had never needed to rely on the cover until last month, when ParcelFarce (typo intended), managed to damage a guitar in transit.

Insuring with Secursus is incredibly easy and affordable. Raising a claim with them via their online portal is also really straight forward. I found Marie in their customer services team to be really helpful and responsive. They resolved my claim quickly. I’ve received an excellent service and wouldn’t hesitate to recommend them.

I've just received fantastic service from Secursus after a string of mess ups by Parcelforce. I've insured numerous parcels in the past with Secursus (when sending with Parcelforce) without the need to call on them. This year (2025) I've sent 3 parcels, 2 sent to the wrong depot therefore delayed, and 1 damaged in transit. I claimed on the damaged one, Parcelforce admitted fault but wouldn't pay out but Secursus did. It was a partial refund but that's all I asked for (to cover the damages). Marie on the claims line was great (you do it all through a message portal). They paid out 3 days after Parcelforce's ruling. If you're sending anything of value through Parcelforce, this insurance plan is the way to go. Very satisfied.

Great experience with Secursus. Answered all my questions promptly and was quick to help me with some issues I had through my own fault. Highly recommend if you’re looking for insurance for high value goods.

J'utilise le service de Secursus depuis 4 ans. J'en suis pleinement satisfait. A deux reprises UPS avait endommagé mon colis (équipement audio). J'ai recu l'indemnisation de la part de Secursus dans les délais rapides.

We had shipped 3 sequential graded Pokémon cards from the UK to Germany via ParcelHero using Fedex. Unfortunately, despite packing the items safely, two of the graded cards were damaged in transit. This meant that the sequential set was ruined, and we had to refund our customer.

Marie from Secursus was great. We provided all the required evidence, and explained why this damage affected the entire set and therefore the whole sale. I believe a key element was that the carrier and shipping broker accepted that damage had been done in transit. This experience emphasised the importance of making sure the package is securely packed, then taking all the necessary photos!

Overall, a really good experience and will definitely be using Secursus again.

I have used Secursus a number of times to insure guitars that I have sent, after they were recommended to me by a professional guitar trader a number of years ago.
The process of insuring the packages has always been straightforward and very reasonably priced, but until this past few weeks I have never had cause to actually put them fully to the test by making a claim.
However, unfortunately ParcelForce managed to lose a £1,000 PRS guitar in transit to someone who had bought it from me.
I was very dubious and sceptical about how the process might go, and nervous that I would be left out of pocket, but am very pleased to say that my fears were totally unfounded.
Maria from Secursus provided very clear instructions, requests for information and documentation, and commentary throughout the process, and I am pleased to say that they paid out the value of my claim with minimal stress or administrative burden. All of the requests for info were reasonable, and easy to provide, and I cannot rate them highly enough, and will definitely continue to use them (although hope to never have to claim again).

Abysmal service. Not UK registered, so no FCA coverage. Refused to pay out on a claim despite following the advice in the confirmation email. They wouldn’t allow me to even raise a complaint as they claim they have no responsibility to as they aren’t based in the UK. Definitely won’t be using them again.

Easy refund when I needed to cancel insurance on a voided label.

Excellent service

I'm glad I found this Company a few years ago - I regularly ship guitars & amps both within the UK & internationally - it's rare that things go wrong but thankfully when they have Secursus have sorted things out quickly, easily & professionally. I wouldn't hesitate to recommend them, in fact I do recommend them to everyone I know who is shipping anything of value.
Shout out to Marie, who replies to queries in a timely manner & is very helpful.
5 stars all round.

I made a mistake on my booking with the reference number. I contacted customer services using the online form and Marie quickly corrected my error and confirmed that it was done.

I’ve been using Secursus for a couple years now to insure my watches when shipping them to clients. They have answered all my enquiries fast and very professional. Great trusted insurance partner!

not trustible. they make the assurance, take the monney but dont refund the damnage!

It is very simple and easy to use and the team has been fantastic with answering all my questions.

Easy and painless claim procedure!

Although there were some delays between updates, I can't fault the claim process that was easy and relatively painless. Nice friendly staff. Keep your photos and documentation and you won't go wrong.

Thanks!!

Purtroppo la mia spedizione è stata smarrita dal corriere.Ho avvisato subito lo spedizioniere, il quale, mi ha inoltrato tutte le pratiche per lo smarrimento. Ho inviato tutte le fotografie a secursus, la quale mi ha prontamente risarcito. Assicurate sempre le vostre spedizioni con secursus, in caso necessità loro ci saranno

WARNING - THEY DO NOT COVER PRIVATE ONLINE SELLERS OF ANY MARKETPLACE!!!!!

I STARTED SELLING MY RARE/SEALED VIDEO GAME COLLECTION ON EBAY... SOME OF WHICH WERE WORTH THOUSANDS OF POUNDS.

BECAUSE OF THIS I INSURED THEM WITH SECURSUS.

IT WAS ONLY AFTER I SENT A GAME WORTH £1750 AND I HAD AN ISSUE WITH IT THAT I STARTED TO LOOK IN TO SECURSUS T's&C's... I WAS THEN ABSOLUTELY HORRIFIED TO DISCOVER... THOUSANDS OF WORDS DOWN IN THEIR CONDITIONS... THAT THEY DO NOT COVER PRIVATE SELLERS ON EBAY (OR ANY OTHER MARKETPLACE)

WHY IS THIS NOT EXPLICITLY AND BLATANTLY STATED ON THEIR WEBSITE?????

ANYONE SEARCHING FOR PARCEL INSURANCE FINDS SECURSUS... HOW IS ANY PERSON SUPPOSED TO KNOW THAT THEY DO NOT COVER EBAY (OR OTHER MARKETPLACES) PARCELS???????

THIS SHOULD ABSOLUTELY BE DEFINED ON THEIR WEBSITE!!!!!!

VERY VERY DANGEROUS!!!! - YOU ARE NOT COVERED - EVEN IF YOU PAY FOR INSURANCE AND THINK YOU ARE!!!!!!

LUCKILY MY PARCEL ARRIVED AND I DIDNT NEED TO CLAIM - BUT I WOULD HAVE BEEN ABSOLUTELY SCREWED IF IT DIDNT - EVEN THOUGH I BOUGHT AND PAID FOR INSURANCE WITH....

UNSECURSUS

NONSECURSUS

RIDICULOUSUS

BEWARE!!!!!!

EDIT: TO THE UTTERLY RIDICULOUS AND COMPLETELY FALSE RESPONSE THAT CAME FROM SECURSUS SAYING:

"This exclusion is explicitly outlined and readily accessible on our website"

I CHALLENGE ANYBODY TO FIND THIS EXCLUSION ON FIRST LOOK OR WITHIN 5 MINUTES OF LOOKING THROUGH THEIR WEBSITE - YOU WILL SEE ABSOLUTELY NOTHING OF THE SORT!!!

I HAVE PERSONALLY SPENT OVER 10 MINUTES LOOKING FOR THIS INFORMATION AND DUE TO THEIR WEBSITE LAYOUT BEING CHANGED SINCE THE TIME I USED IT, I CANNOT FIND THIS INFORMATION AT ALL!!!!

BEWARE!!!!

PRIVATE SELLERS ARE NOT COVERED AND, DESPITE WHAT THE OWNER CLAIMS - IT IS ABSOLUTELY VERY VERY VERY FAR FROM BEING "EXPLICITLY OUTLINED" - THAT IS TOTALLY AND UTTERLY FALSE!!!!

I am using Secures for quite a while. Last week was the first time I filed a claim. Initially, one of the agents that took my claim denied it because I opened the claim over 14 days that the departure date, as I wasn't aware of this rule within the EU.

I was later communicated with Valentin who listened to my experience and took it to his hands, with undoubtedly professionalism and customer oriented approach, I never expected him to help me in such care and dedicated way. I also advice everyone to read carefully all the terms and rules in their shipping destination within Secursus service.

I wish all companies and services we interact with will have even 1% of Valentin attitude and customer oriented approach.