ScubaOmdömen 

My dive equipment arrived quickly and early. Everything was packed well and secure. Will shop again soon.

I was looking for a pair of fins and put the wrong one in the cart and completed the purchase. I made a separate purchase for the ones I wanted and messaged the store to see if they could add the new one's to the same shipment and if there was time to remove the wrong ones. I received a message from the store and the girl that was helping was great she removed the wrong ones cancelled the 2nd order and added it to my original order so I would have one purchase and one shipment. Great customer service.

Great website and I hope to order from yall soon

Ian is absolutely wonderful and guided me to purchase the right dive computer with transmitter. I found a very special pair of fins I have wanted for over a year. Charlie also was available when Ian was not.
I am SUPER PLEASED with SCUBA.COM
Everyone I have spoken to has been professional, knowledgeable and super nice and made me feel very appreciated as a new customer.

Item is back ordered and hasn’t shipped yet. Communication has been ok

BRAND NAME GEAR, GREAT SELECTION, GOOD PRICES w QUICK SHIPPING TIME

An unbeatable selection combined with excellent customer service.

Always had a positive experience. Scuba.com has been great to work with and I will definitely be purchasing from them again in the near future.

DO NOT do business with this company. Waited over a month to get my spear gun and it never showed. On June 30th I returned a Mares Bandit 110cm gun and placed an order for a new 95cm Mares Bandit (#10514418-1). On July 14th I called to confirm that the old gun had returned and the new gun was getting to me in "7 days". Its now august 4th and I called the company to hear they cancelled my order because I didn't confirm for a third time over email that I wanted the gun. Twice I called, once to place the order and again to confirm the delivery, and they still cancelled my order. Scuba.com I've never heard of a company cancelling someone's order because they didn't reconfirm over email. The Spear Gun was a gift and is now way overdue. Once again do not do business with these people. Scuba.com you have lost my business and I expect you to make this right.

Hello,

I purchased two OrcaTorch D710 dive lights from Scuba.com (Order #L2025062409004123059). One of the units was defective from the start – it turns on by itself, flashes randomly, and doesn’t respond to the button.

I emailed support on July 23 and followed up again on July 26, but have received no response. I’m currently abroad and urgently need instructions on how to return the faulty light and request a refund or replacement.

This lack of communication is disappointing. Please respond urgently.

— Mirvad Zenuni

They were having a sale. I called and placed an order. They charged me the non sales price. Won't refund the difference. Don't buy from them.

i ordered and paid for a GoPro underwater camera on Scuba.com. They took my money but did not ship the camera. Sent me Invalid UPS tracking numbers. I waited on hold for 1 hour for their "customer service" person located in the Philippines. That person claimed not to understand their own system or how to resolve a non-delivery of an order.

My wife tried to surprise me on my Birthday with a Cressi 5mm 2 piece suit. Got a small tear putting it on. Suit is junk. Problem is Scuba.com treated it as if buying a whole suit and I couldn't return the unworn top half for credit. What a robbery. Guys stick with your locals and never order from these guys...ever. Oh and their Cressi brand s_cks brine water.

I've made several purchases from scuba.com, but this will be my last. I'd never had a problem with previous orders, but one dealing with customer service and they've guaranteed I'll never make another purchase from them (or Adorama or Leisure Pro, since they're all the same company. As a photographer, Adorama was a company I trusted... no more.)
My problem is in three parts: I ordered a new wetsuit. Sizing was a concern, but they have a "Pressure Free Fit" guarantee, so I thought cool! We had a trip planned for two weeks out, wanted a new suit, this gives us time to get it replaced if the size is wrong or there's an issue. Their policy states no additional shipping charges for replacement returns.
My issue: The size was wrong, needed a bigger size. This was the whole reason we bought it here.
Problem 1.) I logged on to do the easy-return process... there is no easy return process. It wanted me to do a full return (minus shipping). There is no option (like their instructions say) to do a resize.
Problem 2.) I tried to use the chat feature to get the return started. No answer. It was Friday night and 90 minutes before they closed. I spent that 90 minutes in the queue for chat, and no answer. I figured they closed down early or whatever, I'd try Saturday. They're closed Saturdays. Fine, I'll wait until Monday. Monday comes and I chat again, and wait another hour, but this time I decided to call as well. The call queue said "11 minutes", but I was on for 45 before anyone answered. I never did get a response from the chat, even though I was in the queue and "next in line" three times before getting kicked off the chat window.
Problem 3.) When I did get someone, my only options were A- she could process the return, send me a shipping label, UPS ground, and I'd send it back. They'd wait and inspect it before sending me a replacement, also UPS ground. It'd be about two weeks out for a replacement. That's kinda ridiculous, which I pointed out. option B- do a regular return, and buy a new one. They'd give me the refund once they receive and process the new on, but I'd pay shipping again on the new on and they'd deduct shipping from my return. So I'mma pay an extra $40 dollars for their "Pressure Free Fit" policy in a reasonable time.

So yeah....I have literally spent thousands at Adorama/Scuba.com, but never again. I'm a firm believer in the idea that "it's not about the problem, problems happen...it's about how you handle the problem." In this case the fix is how to squeeze as much money from the transaction as possible, screw the customer. I'm permanently out.

Ordered two expensive lifejackets, only one shipped, charged for both, currently disputing with the company but expect disappointment

Over the last dozen years I’ve bought a lot of equipment from scuba.com. This was when they had their store in Orange County, CA which was close enough that I could pick up my orders if I were in a hurry. I recently ordered a used dive computer plus a transmitter, which the website indicated would be delivered in time for my upcoming trip. By the next day, which was Saturday, I hadn’t seen any movement, which was unusual from my past experience. I then learned the OC store is no more and the order was coming from New York, and the store was closed from 3 PM Friday until Sunday morning. I called Sunday and expressed concern the order wouldn’t arrive in time, and was ready to pay for expedited shipping. I was told it would be sent two day as I requested at no extra charge. Cool.

Monday night I get a shipping notification that it was sent via ground shipping and will be delivered on Friday. Ugh, the night before I leave and no time to test it. The next day I get a notification from UPS that there’s a delay and it won’t arrive until the following Tuesday.

Wednesday I call, and had the order cancelled. I decided to pay the extra $500 to order a new computer, as long as it can ship next day, and offered to pay for the upgrade. Unfortunately it was just shy of 4PM in New York so it didn’t ship until Thursday. I get the ship notification. Delivery will be next Wednesday, it was shipped via Ground service… I guess I don’t get a new computer for my trip.

I never had these problems with orders from the old store, which is why I gave an extra star. Based on this experience, I won’t be ordering from scuba.com again.

Absolutely HORRIBLE customer service. I’d suggest buying gear on Amazon from Amazon. Not Amazon from scubadotcom or scuba.com. I purchased expensive wetsuits from Amazon through scuba.com and was suppose to have free return shipping (per the note in my cart) for each item. When I went to return them, scuba.com charged me $40 to return them!

I contacted scuba.com and they told me I’m shit out of luck. They didn’t acknowledge that the products were put in Amazon’s system wrong. Going through my credit card for these liars.

Unfortunately, I have had very bad experiences with scuba.com. For a long-planned trip to NYC, I contacted them in advance to pick up an item in the store that is not available in Europe. The email correspondence was very slow, but in the end they helped me with the order and my credit card was charged. When I got to the store in NYC, I was in for a nasty surprise: the employee simply didn't process the order any further and the goods were not delivered from the warehouse to the store. No reply to emails, no apology.

Generally they are OK. Often orders are split up into numerous boxes which makes tracking shipments and processing returns a real undertaking. Also, many items are previously opened. Not used, but the packages appear to have been returns that they have shipped out again. Very little is done to them to give the appearance of "brand new". Their customer service line is staffed by people who use English as a second language. This makes communicating very challenging and often requires two calls.
Their marketing is aggressive. If you shop on the site you will receive MANY follow-up emails regarding the products you have browsed.